Informal learning: Why it matters to a business


Since unscheduled training strategy can be useful in every company to broaden employees’ knowledge and skill sets, it is key for businesses to use it as an integral part of dull and repetitive operations. In such a situation, a fully equipped learning management system is a great tool to have, especially to help on board the new employees. It’s true that managers can’t always be around to suggest a solution or rely absolutely on the employee’s capacity to make the right decision.

Performance Support

Clark Quinn

That’s how we use Google and corporate wikis and instant messenger. Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories. He later asks: Overall, what are corporate blogs, feeds, aggregators, wikis, mash-ups, locator systems, collaboration environments, and widgets, if not performance support?

Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. This is something that gets discussed as emergent: see Emergent Knowledge Management , Direction of eLearning - Emergence or Big System , and Future Platforms for eLearning.

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