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20 hot resources for customer-facing social media

E-Learning Provocateur

Someone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues. Social Media Club. 7 Australian Social Media Examples & Case Studies. Social Media Marketing Industry Report.

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Essentials, Layoffs, Connectivism, & Corporate Blogs

Big Dog, Little Dog

How can social networking technologies be harnessed in learning spaces? Includes video: Consumers Distrust Corporate Blogs - AdWeek. A Forrester Research study found that only 16 percent of consumers trust what they read on blogs, a trust level below such hallmarks of veracity as direct mail and message board posts.

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THIS is What Social Learning Looks Like

bozarthzone

So many organizations show interest in Twitter and other social tools, but then worry about making online conversations private, or locking them up inside the company's firewall. It's affordable & it will make biggest difference. I think last night's #blogchat is important for several reasons: 1. Maybe not in public.

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Corporate Policies on Web 2.0

Tony Karrer

use of Web 2.0 / social media for work and learning) is that organizations often have not established their policies or guidelines around the use of these tools. And most corporate guidelines out there around social media are fairly similar. One of the barriers commonly cited during my presentations around eLearning 2.0 (use

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Informal learning: Why it matters to a business

ProProfs

The emergence of social media challenged businesses to optimize performance in many areas but what they should certainly be given credit for is making companies dependent on this viable medium beyond what they could have ever imagined. Empowers learning on social media.

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Presentation to Research Working Group on Multigenerational Knowledge Transfer

Kapp Notes

Examples of Different Types of E-Learning Aggregator (here is an example of an RSS Aggregator) Training Blogs Three-Dimensional Worlds Second Life ProtoSphere Active Worlds There Social Networking LinkedIn MySpace Facebook Social Bookmarking del.icio.us

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Making Tweeps

eLearning Cyclops

One can also post their Twitter feeds in courses, web pages, corporate blogs, etc. FYI, most tweetchats are very informal and about learning, connecting and having fun with people you share something in common. Use as medium to teach and share your own knowledge. Be an active, vocal consumer.

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