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Performance Support

Clark Quinn

Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories.

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gnomedex08

Jay Cross

Innovation comes from mash-ups of ideas from parallel universes. I learn things at Gnomedex, reflect on them, and try them on for size in the world of corporate learning and development. I have just started here but already have half a dozen experiments I’d like to run behind corporate firewalls.