Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team
SEPTEMBER 9, 2019
Like many bosses, Jon Kaplan thought he was a good leader. He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. What he did in response catapulted his career forward and led to some of the learning organization’s greatest successes. April 2019 Profile: Discover Financial’s Jon Kaplan.