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Learning to survive the tech skills shortage

Your Training Edge

The digital age has put the world’s small pool of skilled tech workers firmly in the spotlight. In an ideal world your tech stack will operate pretty smoothly, but that doesn’t mean you can’t challenge your staff by giving them the opportunity to learn and further develop their skill set.

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Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

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The Customer Support Skills You Need To Teach Your Team

TalentLMS

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want.

The Real Cost of a Free (Open Source) LMS!

Upside Learning

Though they may be free at a tangible expense level, they do carry a cost which the organization implementing the LMS should be aware and careful of. So what is a real cost of a free (open source) LMS? To understand let’s find the elements that have a cost associated with them.

Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. Improved customer satisfaction.

The Best eLearning Course to Fit Custom Requirements

Hurix Digital

eLearning courses allow employees to update their skills along with their routine work. Many companies have skill-building programs for their employees. A popular trend is companies hiring skilled professionals to build their own custom eLearning courses and contnet.

How to Run a Cost-Benefit Analysis for Employee Training

LearnDash

One the one hand, there are some obvious costs associated with it. On the other hand, by investing in employee training, organizations not only improve the capabilities of their workforce, they also boost job satisfaction, which can lead to better productivity. Knowing your objectives is the first step toward determining the costs and benefits behind a program. Train a new skill. Reduction in costly mistakes. Is your staff more productive? Cost of upkeep.

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

How Training Keeps Your Customers Coming Back For More

Litmos

Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention. The slightly longer answer: why customers leave.

Teach Soft Skills With eLearning Brothers Customizable Courseware

eLearning Brothers

Missed deadlines and confusion about project goals are all signs that your team may need to work on interpersonal skills. We offer a pre-built, interactive, easily customized course all about interpersonal skills in our Customizable Courseware Library.

3 ways Custom Elearning can Improve Retail Sales Training

Learnkit

Their sales skills are built around a deep knowledge of product and service offerings. It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Reduce Training Costs.

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5 Training Strategies to Improve Customer Retention

Pract.us

Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one.

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10 Qualities and Skills of a Great Instructional Design Company

Spark Your Interest

There are many reasons you to consider hiring a company that specializes in developing instructional products. You need help to get the best product, as the training is important for your organization’s success. believe that designing good courses requires a unique set of skills and experience. 10 Qualities and Skills of a Great Instructional Design Company. Below are 10 qualities and skills to find a talented company to create a great training product.

Training Budget 101: How to effectively manage your training costs

eFront

But while cutting your training budget can seem like the logical thing to do, stop and think about its long-term implications, as they can far outweigh the immediate costs saved. If you plan your training budget wisely, you can minimize staff turnover and maintain productivity.

Will AI Help Close the Skills Gap?

CLO Magazine

Forty percent of HR leaders believe artificial intelligence will help fill the skills gap. “I think we will start to see a shift in how much they’re willing to invest in skilling and reskilling.” “There’s going to be a training cost either way.”

Using E-Learning to Cut the Cost of Training New Employees

Capytech

Using E-Learning to Cut the Cost of Training New Employees. This is in addition to training on company systems, standards, products, services, and procedures. It’s understandable, therefore, that companies look to reduce the cost of training new employees.

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Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

What’s the real cost of eye candy?

Making Change

The cost of eye candy is often a too-easy activity. I saved time by using a tool that makes it easy to manage branches and that combines writing and production (I first used BranchTrack and then switched to Twine for more control over the look and feel).

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Readymade Courses or Custom eLearning Development – When to Choose What

Enyota Learning

When you are looking to implement an eLearning strategy in your organization, you will inevitably face the decision of either choosing a bunch of readymade courses or developing a custom eLearning program. But if there are 100 employees, the training cost will shoot up to a whopping $48,000!

How chatbots can revolutionize your workplace and boost your productivity

Your Training Edge

The vast majority of questions that customers have are the same ones. This is a huge time waster for your customer service team. Both the customers asking the mundane questions and the ones asking the more advanced ones will be happier. They raise customer satisfaction.

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. While VR can be effective in teaching skills and risk-management tasks, and performing complicated actions, AR can be a game changer in providing just-in-time learning.

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Is Your Training Program Costing You Money?

Inkling

However, it’s not enough to throw money at a training plan and expect it to work–you should invest wisely and avoid making costly mistakes. The cost of ineffective training. For a mid-range employee, it costs 20% of their annual salary to find and train a replacement. Lack of productivity. When they lack those materials, their productivity plummets. It’s speculated that the low productivity in the workplace costs U.S.

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Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

Creativity within Constraints: When Cost, Resource Scarcity, or Deadlines Make Effective Elearning Seem Out of Reach

The Learning Dispatch

Developing Effective Custom Training While Respecting Resource Limitations. And even rarer to find someone who can add graphics editing, video production, and voice-over narration to those skills. Use an Elearning Interaction Catalog for Quicker Development and Lower Costs.

HydroPoint Reduces Costs by Using LearnUpon To Train Distributors

LearnUpon

An industry leader, its WeatherTRAK ® and Baseline ® product lines help some of the biggest companies in the U.S. maximize water savings, reduce operating costs, minimize business risks, and achieve sustainability goals. . And each product line it’s own, separate training strategy.

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eLearning Costs : eLearning Technology

Tony Karrer

Personal Learning Informal Learning Corporate eLearning eLearning Design Authoring Tools Rapid e-Learning Tools eLearning (e-Learning) e-Learning Software Blended e-Learning e-Learning Tools Learning Management Systems (LMS) e-Learning ROI and Metrics Search via eLearning Learning for first time visitors Thursday, September 10, 2009 eLearning Costs : eLearning Technology A reader sent a note asking my opinion on the vendor pricing in The Great eTrain Robbery?

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5 technical skills your learners need for the future workplace

TalentLMS

As we move toward the future workplace , the need to keep up with new technologies will become increasingly stronger, making technical skills more relevant than ever. Why technical skills are so important. Some level of technical knowledge and skills is essential for most jobs.

A Roadmap For Creating Customer and Employee Value

Your Training Edge

When organizational leaders are asked about their most valuable asset, they are most likely to say that their customers or employees, or both, are the most valuable. First, look at yourself and your own interpersonal skills. Do you attempt to avoid argument at any cost?

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How To Train Employees For Product Launches Using Microlearning

Ed App

A product launch is a critical event for any organization. Unfortunately, all of the efforts and costs sometimes goes to waste due to a simple lack of proper training. Thus, a formal product launch training that utilizes a modern digital learning approach is vital for the success of a product launch. Looking at recent trends and the learning requirements of a product launch training program, microlearning looks like a suitable digital learning approach.

5 eLearning Trend Predictions for 2018

eLearning Brothers

AR and VR give eLearning developers amazing opportunities to put their learners into extremely realistic virtual scenarios of real-life experiences that would be too costly or dangerous to replicate for training. Focus on work-life skills.

How to Avoid the Unnecessary Costs of eLearning

TalentLMS

Maybe it’s because there are unnecessary training costs sneaking in under the radar. Hidden costs that can be avoided. 6 Ways to Avoid Unnecessary Training Costs. Rooting out sneaky eLearning costs doesn’t require a magnifying glass. So plan this into ongoing costing.

How Soft Skills Training Can Make Your ROI Soar

eFront

Soft skills are just extras, right? If you believe that soft skills aren’t important enough to prioritize in training, you’re in the (misguided) majority. Soft skills training for employees tends not to factor into that. What Are Soft Skills? This includes skills like: ?

Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan.

Why to Use Custom E-learning Solutions?

CommLab India

It allows you to maximize learning time, minimize learning costs and provide a quality training experience. You can go a step further by customizing the e-learning program. Customized e-learning solutions on the other hand, are developed to meet the organization’s unique needs.