Clark Quinn

FEBRUARY 1, 2022

Of late, I’m working in a couple of engagements where the issue of learning and performance strategy have come up. I think it’s worth laying out some of the issues and thinking, and of course I welcome your thoughts. So here are some reflections on whether to use learning or performance strategy as an organizing concept.

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Performance Support Performance Strategy Association LMS 272

Clark Quinn

MARCH 2, 2021

Here, I look at tools, asking IDs to ‘support thyself’ As usual, the transcript: One of the things I do is help organizations improve their design processes. I expect that most orgs do have process support, but…baking in learning science seems not to be there. So here I’m exhorting IDs to ‘Support Thyself’ .

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Performance Support Support Cognitive Templates 232

Infopro Learning

JUNE 30, 2021

Rapid rates of change are transformational, but they can also often cause performance problems. Human performance is the key to successful transformation. Employees need to be equipped with the right set of knowledge and skills to fully contribute to organizational performance. Solution Highlights.

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Performance Support Performance Program Case Study 282

E-Learning Provocateur

NOVEMBER 18, 2014

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not.

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Performance Support Support Performance Simulations 255

Ontuitive

JANUARY 19, 2023

The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. How a Digital Adoption Platform Can Help Customer Support Teams A Digital Adoption Platform (DAP) trains customer support teams and makes them more knowledgeable and productive.

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Adoption Adopt Performance Support Support 170

Docebo

OCTOBER 2, 2018

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. The demand for access and support for learning in the daily flow of work has led to increased focus on mobile learning solutions and ‘microlearning’.

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Performance Support Support Performance Productivity 137

Clark Quinn

DECEMBER 22, 2020

And I had developed a Performance Ecosystem Maturity Model as part of Revolutionize Learning & Development, but…I hadn’t presented it. And, of course, the prose (and the diagram): Script. We then consider going beyond the course to times when knowledge can be in the world, not in the head. At least not in full.

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Performance Support Performance Metrics Organizational Learning 295

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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ID Reflections

JUNE 30, 2014

One of my recent posts talks about the differences ( some of them ) between an online course and a MOOC. The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow.

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Performance Support Support Performance Case Study 227

Spark Your Interest

APRIL 11, 2024

sensors, geolocation, robotics), AI can perform tasks that would otherwise require human intelligence or intervention. AI enables machines to perform tasks that typically require human intelligence, ranging from simple automation to complex decision-making processes. Using AI in training to create a course outline saves lots of time.

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Benefits Course Training Train 147

LearnDash

FEBRUARY 28, 2022

Getting the best hosting for your learning management system (LMS) site is crucial if you want that site to operate at peak performance. All of which are important for your LearnDash courses. . How To Choose Hosting For Your LearnDash Course Site. Speed/Performance. All hosting support plans are not created equal.

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Hosting Site Course Performance Support 231

Living in Learning

AUGUST 5, 2013

The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work.

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Performance Support Instructional Design Support Performance 191

Clark Quinn

AUGUST 26, 2013

The answer, of course, is to use technology to fill in the gaps, when we can. We should then figure out what information can be in the world (whether a resource or in other’s heads), and what has to be in the performer’s repertoire. We want to design a solution system, not just a course. What can we do?

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Cognitive Performance Support Support Performance 162

Learnnovators

OCTOBER 5, 2014

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses). You can’t teach people everything they need to know.

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Performance Support Support Performance Case Study 150

LearnDash

FEBRUARY 1, 2023

Not to mention marketing and selling courses as well. A trigger is an event that starts a Zap, and an action is an event a Zap performs. Once installed, you have literally hundreds of apps available to connect to for your online courses. a new learner enrolls) What event will my Zap perform? (a Enter automation.

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Course Management Examples Performance Support 222

Living in Learning

OCTOBER 15, 2012

We sold sexy flash-based on-line courses. The biggest “sale” of all was that “Training drives performance!” They bought our shtick and internalized it to the point that anything that even smelled like performance issues meant training was the solution. We sold the need for a big honking LMS.

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Performance Support Performance Support Flash 212

Jane Hart

DECEMBER 8, 2013

The recent trend in Performance Support has focused on L&D creating job aids and performance support resources for their people – frequently as a by-product of some online course or programme. But what do people do when they encounter a performance problem in the workplace? Social learning'

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Performance Support Social Support Performance 214

dVinci Interactive

SEPTEMBER 3, 2014

Do you: Search your LMS for an eLearning course? Learning can be easier and can be achieved through performance support. Learning can be easier and can be achieved through performance support. Performance support is not a new concept. Your sticky notes and job aids are performance support tools.

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Performance Support Support Performance eLearning Tools 187

Upside Learning

JANUARY 27, 2011

Chances are you’ve noticed performance support has entered our daily lives. It’s also quite possible it has missed your attention even if you are using performance support tools to do everyday tasks more effectively and with less effort – probably with better results. And of course provides tips and even offers.

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Performance Support Scanning Support Performance 243

Educraft.tech - Technology meets Education

MAY 2, 2022

The #ELHC370 challenge set for our community is to create an example of how Web Objects can be used in eLearning courses. . The post Using Web Objects for Performance Support? 370 appeared first on Educraft.

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Performance Support Web Support Performance 52

Allison Rossett

MAY 23, 2013

Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. How can a retailer use mobile performance support to deliver business impact?

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Performance Support Support Performance Association 183

Jane Hart

OCTOBER 15, 2012

Learning professionals who only know how to design training are missing out on many other opportunities to improve work performance. Employing performance support strategies opens a huge opportunity to have a bigger impact on how people get their work done.” For instance, most learning happens informally on the job.

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Performance Support Support Performance Training 180

Dashe & Thomson

MAY 21, 2013

Have you ever been sitting in a training course, perhaps learning all about the fabulous new vendor management system your organization is implementing, when you felt that familiar buzz in your pocket? The post The Myth of Multitasking: Another Case for Performance Support appeared first on Social Learning Blog. But not to [.]

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Multitasking Performance Support Support Performance 193

Instancy

SEPTEMBER 11, 2023

You can learn how to use it, troubleshoot issues, or perform specific tasks—all at your convenience. You can instantly access videos, eLearning courses, or virtual reality views related to the text you’ve scanned. Instead of fumbling through manuals or searching online, you can simply point your smartphone at it.

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Augmented Reality Performance Support Scanning Performance 52

Association eLearning

SEPTEMBER 13, 2017

Pushing courses out is one thing, having an effective learning and performance ecosystem is another matter entirely. The Difference Between L&D and a Learning and Performance Ecosystem. At its core, it depends on how integrated training, support, curation, and the like are in the actual work environment for real people.*

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Performance Support Performance eLearning Guild Social Networks 200

Instancy

JUNE 30, 2023

Unveiling the future of learning: Discover how chatbots are revolutionizing performance support when you need it! In today’s rapidly evolving workplace, the need for effective performance support and continuous learning has never been more crucial. Revolutionize your learning journey with #Chatbots!

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Performance Support Personal Learning Support Personal 52

Learning Visions

DECEMBER 17, 2014

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. What is an ecosystem and why build it?

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Performance Support Social Networks Metrics Support 202

dVinci Interactive

MAY 18, 2020

Performance Scenarios: What would you do? Whether you are developing an instructor-led curriculum or an eLearning course, performance scenarios can help your audience climb Bloom’s Taxonomy to a higher level of learning. The best part?

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Performance Support Performance Taxonomy Assessment 147

Clark Quinn

JULY 23, 2013

Then, as a consequence of my subsequent posts on social first and performance support second , I was in a discussion where the question was shouldn’t performance support be first. So why do I say Performance Support (PS) shouldn’t be cheap? Yet often resources created by performers are useful.

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Performance Support Support Performance eLearning Strategy 185

Learnnovators

OCTOBER 5, 2014

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses).

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Performance Support Support Performance Case Study 100

eLearning 24-7

JANUARY 31, 2023

Depending on your vernacular, Performance can be seen in some twist with talent management or as a standalone as performance management. I wouldn’t slide Training as part of this scene, although there may be companies where internally Training oversees performance. If you are in L&D or have a background in OD (Org.

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Performance Support Performance Trends Blended Learning 79

Allison Rossett

SEPTEMBER 19, 2012

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. I doubt it.

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Performance Support Support Performance Training 144

Learnnovators

MARCH 29, 2014

It defines over 470 key terms for instructional designers.” ~ Connie Malamed , on ID Guru, the performance support App for learning designers. Below are the questions we had in mind when we embarked on our journey: What is the significance of performance support apps for learning designers?

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Performance Support Support Performance Cognitive 165

Clark Quinn

APRIL 30, 2020

As I mentioned in my last post , yes, I’ll be running a course on mobile learning. And I can understand if you’re thinking “a mlearning course?” So doing the course with the Allen Academy ensured that I could trust the integrity of what we’d do. And, of course, the content is relevant.

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Cognitive Course Mobile Performance Support 201

IT Training Department Blog

FEBRUARY 6, 2024

We’ll examine how IT training courses empower employees to navigate and leverage emerging company technologies. While IT training can refer to training content and courses for IT professionals, this post focuses on training non-IT employees on company technology that the IT department deploys. Some are good, and some are not.

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Diversity Training Blended Learning Course Training 92