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LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?

How Not to Adopt an LCMS


Today’s modern learning ecosystem demands a learning content management system (LCMS) that allows organizations to: Deliver a Better Experience. Create topics to be distributed as microlearning or assembled into a course. Partner with your LCMS vendor throughout the relationship.


LCMS - Warehouse and Authoring

Tony Karrer

I’ve received some good feedback on my post Learning Content Management Systems (LCMS) for Managing Course Assets. One thing is pretty clear, LCMS tools have really headed towards a kind of super Authoring tool and there's a related but quite distinct need for support for a Warehouse. In terms of use of traditional LCMS products towards the needs cited in the previous post, Brenda Robinson and I had a good "discussion" around this - email exchange.

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5 Defining Characteristics of a “Next Gen” LCMS


A traditional LCMS solves a lot of business problems: Makes it easier to find source files. Allows users to create derivative works from the same learning objects. Enter the Next Generation LCMS. Here are five defining characteristics of a Next Gen LCMS: .


Top 10 LMS/LCMS Trends and Forecasts

eLearning 24-7

The trends apply to both LMS/LCMS vendors. Many vendors service multi-conglomerates that are international, rather than companies that are based only in country x and no where else. Asia – misleading by LMS/LCMS vendors. If your employee or customer cannot figure out how to move around the front end of the system (what they see) then no matter what you place on the screen, they won’t use it. How will your LMS/LCMS vendor handle them?


How to implement a successful customer training program


Providing customer training around your products or services is a fantastic way to differentiate yourself from competitors. It also boosts customer engagement and enables them to gain more value from you: win, win. Why invest in customer training? Customer training

LMS Customization

eLearning 24-7

Let’s pose a hypothetical: You are close to deciding on your LMS/LCMS, however you notice there are items or components or reports you want to include or have, but they are not available on your solution. Ask and see what can be done by the vendor – Customize it! Customization can be a big deal when it comes to your LMS/LCMS for a simple fact, many of times what you are purchasing is “off the shelf&# and comes with standard features, capabilities.

eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

SCORM, LMS, AMS, LCMS, API, JITT, what does it all mean?! If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.”

How to Train Your Customers

CLO Magazine

Offering external customers development options is an inexpensive way to boost company loyalty, reduce dependence on help desks and generate revenue. The learning and development industry has its hands full educating various levels of the workforce, but customers are often an employer’s largest audience. Companies such as Apple, Werner, Drivefleet and Franklin Templeton have established initiatives to train their customers, and they’re not alone.

State of the LMS 2012

eLearning 24-7

Do you have a LMS/LCMS/Learning Platform. One important data point here – the term “LCMS” is on its deathbed. Podcasting – creating your own – 57.1%. or customer mgt system integration – 17.1%.

Free e-Learning books


His guidance is as applicable to classroom-based as it is to e-learning based training." — Patty Crowell, director, Global Education Services, LSI Logic 20 webtools applied to teaching by Ana Maria Menezes Theory and Practice of Online Learning - Athabasca University Awarded the Charles A.

How to Buy a LMS

eLearning 24-7

LCMS – Learning Content Management System – going the way of the dodo bird. The same could apply to customers (although not sure why you would allow it). If you decide to switch to another system who supports LRSs, the employees/customers records could be moved into the new system, assuming you are having the same courses in the new system. As one vendor who has LRS told me, it is still a work in progress and they do not offer it to their customers.

Five Myths of Social Learning


Home > Social Learning > Five Myths of Social Learning Five Myths of Social Learning December 3rd, 2009 Goto comments Leave a comment There is no question that the rise of social networks is creating a profound shift in the way training departments are delivering knowledge to their employees, partners, and customers. Home About Podcasts Videos Xyleme Inc.

LMS: Content Development, Delivery, and Management

Your Training Edge

Although this may be a preferred way of doing things, an LCMS that provides content authoring can cut this process down in time and cost. With a content authoring tool, your edited content becomes course-ready as it’s being created in the system.

The LMS Meets 2017: Top 15 Learning Tech Predictions

Talented Learning

Other organizations such as Maestro and Allego have created specialized mobile applications for internal and external sales force learning that can’t be replicated by a traditional LMS. #12 You need to attract potential customers, convert them and keep them coming back to buy more.

New Territories and Innovations in Learning Solutions

Vignettes Learning

Soon you can create your own private Vignettes Videos account to view pre-selected and the best of breed videos from speakers, members,, and Some clients kept wanting to customize the games to meet their own needs. Happy New Year!

APIs and Mashups r ur new ABCs for E-Learning

eLearning 24-7

It is too bad, because what they can do far exceeds what is available today, and enables YOU the end user to have the power and control to unlock possibilities for your learners – regardless if they are your employees, customers, wholesalers, etc. For people who want to manipulate or change the code or want to create their own APIs. Hunch – questions and answers service that offers solutions to user-entered problems.

Something is Going on Down there in the LMS Market

eLearning 24-7

LMS/LCMS/CMS Vendors. One of the most irritating things I see in the market, is when a feature or service that is commonly free turns into a fee based. Especially, when it can mislead end users, who maybe unaware that the feature or service is not needed. You can purchase any 3rd party course authoring tool product or use a free course authoring tool product to create your courses and upload them into the Topyx LMS, as long as it is SCORM compliant.

E-Learning Innovative Products – They are Out There

eLearning 24-7

It is what makes any product or service, aspire to new heights. Skinned to match the customer’s look in your system. You create your own courses – as you would normally do – this is not done in OpenSesame. – creating courses and selling them. Nor, a LMS vendor who enable their customers to sell their courses, but only people who have the same LMS vendor can buy and use them. Create or upload your own podcasts. Create Mode.

LMS vendors: R u hearing us?

eLearning 24-7

I must admit I am still in a daze on some shocking data, I saw in the last few weeks (on a side note: the new and updated version of my LMS/LCMS directory will be available for download this upcoming Tuesday). Over 90% of LMS vendors had their sites available only in English; so the potential customer could not view it in any other language. Your potential customers therefore, may not be just within your country or where you have a sales office; they are everywhere.

LMS News. Directory. Plus E-Learning Notes

eLearning 24-7

More vendors enabling the use of APIs – i.e. people can create their own API and integrate them into the LMS/Learning Portal vendor’s system, this equally means you can create mashups too. Customization, additional features, discounts, other – Pricing may change based on number of end users (i.e. volume), add-on modules (if available), any customization needed (beyond what is available), etc. Hiring someone who offers business intelligence services.

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Confused with learning technologies? Choose your best option

CommLab India

LMS or LCMS? For eLearning you need an authoring tool to create and upload in LMS. Learning Content Management System (LCMS): In addition to what LMS can do, it also helps you create training content in the application itself. Creating and delivering training.

3 Ways Cinch helps enterprise organizations manage their training


Whether your organization is training customers or employees, a robust toolset that supports a multi-channel training approach is required. Cinch utilizes a new approach to create training content which we call Agile SCORM. Cinch LCMS Is Flexible and Efficient.


Proof of Direct Link between Learning and Performance

Vignettes Learning

A financial services company of 2,500 branch offices wants to accelerate expansion to 1,000 more branch offices in 3 years. Conditions for a Successful Metrics Learning System “Enlightened leaders, pro-active IT teams, historically tracking numbers converge to create the right conditions.”

Web-Based Authoring Tools for Scalable eLearning Development: The Time Has Come

Web Courseworks

As more organizations and associations embrace rapid eLearning development to keep pace with new products and services, evolving business needs, and industry and government regulations, the need for distributed authoring solutions that enable collaborative, team-based development continues to grow.

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How to Save 30% or More on Translation


Xyleme doesn’t provide translation services — it’s a learning content management system (LCMS) with industry-leading translation management tools that helps content development teams save a significant amount of time and money managing content translation.

Something is Going on Down there in the LMS Market

eLearning 24-7

LMS/LCMS/CMS Vendors. One of the most irritating things I see in the market, is when a feature or service that is commonly free turns into a fee based. Especially, when it can mislead end users, who maybe unaware that the feature or service is not needed. You can purchase any 3rd party course authoring tool product or use a free course authoring tool product to create your courses and upload them into the Topyx LMS, as long as it is SCORM compliant.

Top 50 Learning Systems for 2019 (50 to 30)

eLearning 24-7

Yes, they are the best of the best, but one might be great in say FS (Financial Services as their only vertical) and you are in consumer goods, so uh, they are not the system for you. . Same with vendors who have zero clue on why e-learning and/or WBT was created in the first place – so that is a variable. I get it that your customers may not be using mobile, but the fact of the world is that mobile is very important. 48 Create LMS. #47 Create LMS (2018, 2017).

Ecolab and Xyleme Awarded Gold for Best Use of Performance Support from Brandon Hall


This just-in-time resource provides associates with on demand information so they can help their customers effectively and consistently manage their business. Ecolab is the global leader in water, hygiene, and energy technologies and services. Xyleme is the Learning Content Management System (LCMS) of choice for the visionaries, movers, and shakers who are looking for innovative ways to change the way learning is created and delivered.

Contemporary Employee Training Glossary

WalkMe Training Station

A computer algorithm is used to deliver customized resources to the learner. A DAP uses a self-service, real-time approach to make sure employee training and onboarding is effective. Immersive learning creates an interactive environment for learners. A learning content management system (LCMS) is a complex multifunctional platform. From registration to delivery and assessment, everything takes place in the LCMS. Employee training is crucial.

Xyleme Named a Top 20 Learning Portal for Sixth Consecutive Year


Xyleme’s Content Delivery Service (CDS) now includes a Tin Can–compliant LRS that tracks how users interact with content, regardless of device or applications used. Courses authored in the Xyleme platform automatically load into CDS and are available on the customer’s LMS, real-time.

What to Expect in a Channel Partner LMS

Talented Learning

That’s one reason why you’ll want to create groups of users whose individual profiles can be dynamically updated as needed. This skill must be confirmed by a service manager. Creating great learning content can be time-consuming and expensive.

Early Look – Top 50 Learning Systems 4 2018

eLearning 24-7

LCMS, learning platforms, other types of learning systems not defined), LEP (learning engagement platforms), SEP (sales enablement Platforms), Top 50, Top 20, Top 10. Vendor claimed retention rates, customer service success. Unless you have like 10-25 customers.

A Conversation with Stephanie Nadda

Kapp Notes

Nadda: I would call out three main areas: Integrate the technologies that support learning management (LMS, LCMS, content authoring) and knowledge management (CMS, KMS, enterprise search, etc.). The other day I caught up with Stephanie Nadda.

Associations: Should You Move to a New LMS for Continuing Education?

Talented Learning

We see these member-based organizations creating comprehensive professional development ecosystems by connecting AMS, CRM and LMS platforms, content authoring/LCMS, SSO, ecommerce, fulfillment, proctoring, social media and email marketing to analytics applications to create CE selling machines.