Learning Pool

JUNE 6, 2023

We’re delighted to have been named one of Training Industry’s ‘Top Custom Content Development Companies’ for 2023. Recognition as a ‘Top Custom Content Development Company’ is an improvement on our previous position as a ‘Custom Content Development Company to Watch’ which we have held for the previous two years.

Content Developer 79

Content Developer Blended Learning Companies Industry 79

Learning Pool

MAY 19, 2022

At Learning Pool, we are thrilled to have appeared on the ‘Custom Content Development Companies to Watch’ list by Training Industry for the second year running. . This is the second time we’ve been featured on the Training Industry ‘Custom Content Development Companies’ list.

Blended Learning 87

Blended Learning Content Developer Brandon Hall Companies 87

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers. How did the firm turn it around? Did They Like It?

Customer Service 61

Customer Service Services Culture Custom 61

Dashe & Thomson

MARCH 11, 2011

by Jolene on March 11, 2011 in Gaming Theory , Instructional Design , Training Development , eLearning Over the last year or so, I’ve been thinking a lot about how to incorporate games into eLearning instructional design projects. Rieber and Play Theory. Im a problem-solver and thoroughly enjoy helping clients succeed and look good.

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

eFront

JULY 21, 2015

Similarly, research in game studies has generally focused upon approaches based upon playing leisure games, and therefore do not take enough account of factors including the context, learning theory and practice and the attributes of the learner and learner group.” (de Will they enjoy a video of funny customer service situations?

Evalution 40

Evalution Simulations Corporate eLearning eLearning 40

TalentLMS

JANUARY 9, 2023

Say your team has just completed a course on building customer relationships. The hope is to raise customer satisfaction scores and boost repeat sales. For instance, as in the introduction, you want to improve customer retention and increase repeat purchases. That means boosting customer satisfaction numbers.

Theory 52

Theory Diversity Training Score Metrics 52

Hurix Digital

OCTOBER 19, 2023

One of the key strategies that hospitality businesses can adopt is to leverage personalized learning to create memorable experiences for their employees and customers. It can help hospitality businesses improve employee engagement, retention, performance, and customer satisfaction. Why Is It Important for the Hospitality Sector?

Personal Learning 52

Personal Learning Personal Personalization Blended Learning 52

InSync Training

JUNE 29, 2018

You’re a great customer service rep. You can teach other people how to perform customer service.” “Wow! You created a beautiful new page for the internal website. You don't have basic knowledge of learning theories, design theories, and strategies you can target and influence your instructional designs.

Customer Service 113

Customer Service Theory Learning Theory Instructional Design 113

Dashe & Thomson

MARCH 27, 2011

I found out that Accelerated Learning originated with a theory called “suggestopedia,” developed by a Bulgarian educator named Georgi Lazanov. The American developmental psychologist, Howard Gardner developed a theory of multiple intelligences and how intelligence relates to learning. The students directed their own learning.

Social Networks 140

Social Networks Blended Learning Social Learning Blogging 140

Dashe & Thomson

JANUARY 27, 2011

Free online video is creating new global communities, granting their members both the means and the motivation to step up their skills and broaden their imaginations. Because video is, apparently, a perfect manifestation of social learning theory. less big companies, for more than 20 years. Liam McCoy: Thanks for this. Properly d.

Social Learning 134

Social Learning Social Networks Social Blended Learning 134

Dashe & Thomson

MARCH 6, 2011

By providing a blended experience we create the opportunity for our learners to first absorb information, then ask questions, challenge assumptions, and solicit experiences which they can share with others. 5 Tips for Creating Better Blended Experiences Remember “Transition to e-Learning” Development Tools. Be Tech Savvy; Be Creative.

Blended Learning 141

Blended Learning Social Networks Social Learning Blended 141

Dashe & Thomson

FEBRUARY 22, 2010

World: The Evolution of Distance Learning , Norm Willox, CEO of Critical Information Network, described the “brain drain&# that today’s companies are experiencing as: “Waves of craftsmen retiring, creating a void of skilled personnel and increasing operational risk for plants and facility operators. Properly d. Properly d.

Wiki 100

Wiki Social Networks Blended Learning Brain 100

Dashe & Thomson

MAY 18, 2011

Military by Jim on May 19, 2011 in Gaming Theory Think game-based training doesn’t have anything to offer your organization in the way of savings? Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Virtual Boot-Camp: Games and Learning with the U.S. Essentially, the U.S. Properly d.

Social Networks 160

Social Networks Blended Learning Diversity Training Games 160

Dashe & Thomson

APRIL 28, 2011

the world’s most popular online video community allowing millions of people to discover, watch, and share originally-created videos.” Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Guess who else is getting in the social media game?

Social Media 124

Social Media Social Networks Blended Learning Network 124

Dashe & Thomson

FEBRUARY 25, 2011

Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Properly d. Properly d.

Social Networks 133

Social Networks Blended Learning Social Learning Blogging 133

LearnDash

FEBRUARY 16, 2021

One of the biggest leaps most learners make as they grow a new skill is putting theory into practice. Customer service training. Customer service is a difficult job. Most people only contact customer service when something has gone wrong, which often means they’re already in a bad mood.

Online Learning 198

Online Learning Online Customer Service Culture 198

Learning Pool

JUNE 26, 2020

Learning Pool, the Derry-based leading elearning solutions provider is thrilled to announce its placement on the 2020 Training Industry list for the Top 20 Training Companies for Custom Content Development. View the full 2020 list of ‘Top 20 Custom Content Development Companies’ here. About Learning Pool .

Custom eLearning Development 82

Custom eLearning Development Content Developer Industry Custom 82

Dashe & Thomson

MAY 4, 2011

technologies into our training programs, but rarely do we find a client that wants to create a robust learning environment comprised of both formal and informal components. Like many enterprise learning companies, we are actively brainstorming ways to incorporate collaborative Web 2.0 Liam McCoy: Thanks for this. Properly d. Properly d.

Social Networks 182

Social Networks Social Learning Social Blended Learning 182

Adobe Captivate

OCTOBER 12, 2018

Knowledge of following theories and models: Situated Cognition Theory. Sociocultural Learning Theory. This is just an introduction to the opportunities that are available, if you would like me to create a more in-depth article then please let me know. A passion for helping others to learn (a must have). The ADDIE Model.

Instructional Design 40

Instructional Design Instructional Instruction Design 40

STRIVR

DECEMBER 4, 2019

Why do customers choose your brand? In today’s world of infinite choices, your company – and every other company – is now in the customer experience business. There are so many tools and strategies for elevating the customer experience. This could help them truly elevate the customer experience.

Custom 86

Custom Training Train Association 86

Dashe & Thomson

JANUARY 21, 2011

As instructional designers, we can help create environments that grow better Exobrains. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Properly d.

Performance Support 100

Performance Support Social Networks Brain Blended Learning 100

Dashe & Thomson

FEBRUARY 22, 2010

World: The Evolution of Distance Learning , Norm Willox, CEO of Critical Information Network, described the “brain drain&# that today’s companies are experiencing as: “Waves of craftsmen retiring, creating a void of skilled personnel and increasing operational risk for plants and facility operators. Properly d. Properly d.

Wiki 100

Wiki Social Networks Brain Blended Learning 100

Dashe & Thomson

DECEMBER 9, 2010

Aside from all of these great things, however, what separates Jeffrey from other sales trainers both in my mind and in wallet size, is the importance he places on giving his customers value upfront. On Jeffrey’s website, he states: “I give value first. I help other people. I strive to be the best at what I love to do. Properly d.

Social Networks 100

Social Networks Wiki Blended Learning Delicious 100

Dashe & Thomson

DECEMBER 9, 2010

Aside from all of these great things, however, what separates Jeffrey from other sales trainers both in my mind and in wallet size, is the importance he places on giving his customers value upfront. On Jeffrey’s website, he states: “I give value first. I help other people. I strive to be the best at what I love to do. Properly d.

Social Networks 100

Social Networks Wiki Blended Learning Delicious 100

Dashe & Thomson

JANUARY 11, 2011

Instead, they will focus on organizing and tagging information, and creating systems – technical and social – that let individuals learn how and when it’s best for them. In the coming years, successful learning professionals will not be those that focus on traditional training methods. Liam McCoy: Thanks for this.

Social Networks 127

Social Networks Brain Teach Blended Learning 127

Dashe & Thomson

MARCH 15, 2011

Implementing his model does not include gathering data that would address program improvement efforts. According to McGoldrick, that is where Brinkerhoff’s Success Case Method (SCM) comes in. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.

Evalution 160

Evalution Social Networks Social Learning Blended Learning 160

Dashe & Thomson

MARCH 13, 2011

Where Facebook and LinkedIn serve mainly as social dashboards for our personal and professional networks, respectively, I see Twitter as a customized information portal. This is a tool you use to react to something you see, hear or do and an opportunity to create a voice. People want to learn something from you. Properly d.

Social Networks 163

Social Networks Twitter Social Learning Blended Learning 163

Dashe & Thomson

MARCH 7, 2011

The Lonely eLearner: Creating Social Learning Anchors → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Liam McCoy: Thanks for this. Properly d.

Social Networks 134

Social Networks Blended Learning Social Market 134

Association eLearning

MAY 11, 2016

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” AMS- An Association Management System or AMS is the association membership equivalent to a company’s Customer Relationship Management System (CRM).

Association Learning Management System 100

Association Learning Management System Blended Learning LMS CD-ROM 100

Dashe & Thomson

DECEMBER 14, 2010

Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Properly d. Properly d.

Social Networks 100

Social Networks Social Learning Blended Learning Social 100

Dashe & Thomson

DECEMBER 14, 2010

Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Properly d. Properly d.

Social Learning 100

Social Learning Social Networks Blended Learning Social 100

Dashe & Thomson

DECEMBER 13, 2010

Thomas Fingar, Deputy Director of National Intelligence for Analysis , describes how Intellipedia was used to create an article about how Iraqi insurgents were using chlorine in improvised explosive devices: They developed it in a couple of days interacting in Intellipedia … No bureaucracy, no mother-may-I, no convening meetings.

Wiki 100

Wiki Social Networks Security Blended Learning 100

Dashe & Thomson

DECEMBER 12, 2010

Thomas Fingar, Deputy Director of National Intelligence for Analysis , describes how Intellipedia was used to create an article about how Iraqi insurgents were using chlorine in improvised explosive devices: They developed it in a couple of days interacting in Intellipedia … No bureaucracy, no mother-may-I, no convening meetings.

Wiki 100

Wiki Social Networks Security Blended Learning 100

Dashe & Thomson

JANUARY 14, 2011

Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Properly d. Properly d.

Social Networks 113

Social Networks Blended Learning Wiki Delicious 113

Dashe & Thomson

JANUARY 14, 2011

Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Properly d. Properly d.

Social Networks 113

Social Networks Social Learning Blended Learning Blogging 113

Paradiso Solutions

DECEMBER 21, 2023

This training covers various aspects, from understanding the brand’s values and how it operates to excelling in customer service and managing finances. Franchise training is crucial, not just a bonus, for a thriving franchise that upholds company standards and meets customer expectations.

Diversity Training 59

Diversity Training Compliance Training Blended Learning Program 59

Dashe & Thomson

JANUARY 25, 2011

It’s in your mind One of the pioneers of adult learning theory, Malcom Knowles , explored the role of adult education and facilitation (andragogy) versus the traditional style of teaching children (pedagogy). Now the learner is responsible for helping create and shape the learning experience, and now they share the accountability as well.

Social Networks 126

Social Networks Blended Learning Social Learning Blogging 126