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How to Create Customer Service Training Programs with an LMS

LearnUpon

Good customer service starts with hiring the right people; people who can communicate clearly, problem-solve and have effortless interpersonal skills. Hiring good people is just the beginning though. What is customer service training? .

Top 4 Problems with Diversity Training and How to Fix Them

KnowledgeCity

Diversity is a buzzword that seems to be everywhere these days. But, do we really understand what it means in the workplace? Everyone says they want a diverse work environment, and companies understand diversity can provide numerous benefits. What is Diversity?

How to Boost Government Diversity with Competencies

Avilar

“When we draw on the wisdom of a workforce that reflects the population we serve, we are better able to understand and meet the needs of our customersthe American people.” – U.S. Office of Personnel Management (OPM) Office of Diversity and Inclusion.

L&D’s Diversity Dilemma

CLO Magazine

When Masie arrived, he ran into leadership coach Marshall Goldsmith, who lives just three blocks from Masie in New York — only to find out that Goldsmith was the other keynote speaker at the same event. Masie, CEO of The Masie Center, an international think tank focused on learning and workplace productivity, and a columnist for this publication, said the coincidence was funny but also sad. According to the data, 5.6 Diverse? The Big Picture.

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State of the Front-Line Manager

State of the. 6 The Next Step: Bridging the. Learning- Doing Gap Page 18 5 The Root of the. Issue Page 14 4 The unrealized. They form the base of your. the capabilities they desire. say they don’t enjoy the role. the end in mind.

Microlearning – Bite-sized Custom Content Delivery to Transform Learning Experience

G-Cube

With short attention spans of the new-age workforce, microlearning approach is becoming the new buzz. The effective delivery of short chunks of custom content drives overall levels of learner engagement and knowledge retention. Optimal use of training time.

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Franchise Custom Elearning Development

Learnkit

One of the biggest challenges for Training & Development and People Departments today is how to translate in-person training to online learning. Many industries still struggle with adopting a digital approach for their staff training.

Improve Government Customer Service? Look to the Workforce

Avilar

Every agency and department in the federal government has a core mission that is vital to its success. And to execute on those missions, government organizations must actively engage with the constituents they serve. What level of service do citizens expect?

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

WELCOME TO EPISODE 19 OF THE TALENTED LEARNING SHOW! To learn more about this podcast series or to see the full collection of episodes visit The Talented Learning Show main page. But what role does customer education play in this process?

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. One glance at the data and you’ll see what I mean.

Diverse Workforce – How to Meet Learning Needs?

Origin Learning

How does an organization meet the learning needs of a diverse work base? What are the learning strategies it adopts to make its workforce stay focused and engaged? After all, business takes its cues from the world economy, and talent development follows suit.

Everything You Must Know Before Selecting Gamification Services

Hurix Digital

Gamification and games are not the same things – while games are for fun and recreation, gamification refers to an instructional strategy with the aim to increase engagement, motivation, and participation. to an already existing website, enterprise application or an online community.

Beyond Diversity: Creating an Inclusive Workplace

Everwise

The next generation of professionals working their way up the ranks are demanding more of employers when it comes to diversity and inclusion. Millennials are the most diverse generation in history : 59% identify as Caucasian, and 27% have immigrant backgrounds. million , which makes them the largest generation in the workforce, and within 10 years they will make up 75% of the active workforce. Diversity vs. Inclusion.

Staff Education Challenges for Global Business

Your Training Edge

Having business locations in numerous regions helps increase business reach, influence as well as revenues while bringing diverse perspectives and values into the mix. Staff Education Challenges are Leading to Global Training Need. Linguistic Diversity.

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The Need for Employees Refresher Training

Your Training Edge

Most of us think that workplace refresher training is valueless. The impression is that training is done to ensure that the customer is feel-good of the services provided. The notion is inaccurate. Customer Servicing.

How Companies Are Approaching Diversity and Inclusion

Everwise

Record numbers of organizations are either reviving and rebuilding their diversity programs or building one from scratch. In conjunction with this revival, diversity’s definition is changing. The Business Case For Diversity. Key to Diversity Efforts: Embracing Technology.

Reprise: Training Will Not Eliminate Racist Behavior in Starbucks

The Performance Improvement Blog

In a letter that Howard Schultz, Executive Chairman of Starbucks , published in today's New York Times, he describes what his stores and offices will be doing this afternoon to address the problem of racial bias in the company: . This conversation will continue at our company and become part of how we train all of our partners. Again, I commend Starbucks for attacking the problem but I continue to have my doubts about the long term effects of their approach.

Reprise: Training Will Not Eliminate Racist Behavior in Starbucks

The Performance Improvement Blog

In a letter that Howard Schultz, Executive Chairman of Starbucks , published in today's New York Times, he describes what his stores and offices will be doing this afternoon to address the problem of racial bias in the company: . This conversation will continue at our company and become part of how we train all of our partners. Again, I commend Starbucks for attacking the problem but I continue to have my doubts about the long term effects of their approach.

eLearning Brothers Provides Customizable eLearning Courses for Bridge

eLearning Brothers

We’ve often been asked in our custom development adventures if there were some sort of off-the-shelf product that we offered for common training topics. How do you handle the effects of a claim on the accuser, the accused, and your team?

Not Your Grandfather's Diversity Training

CLO Magazine

When the state of Michigan learned that the minorities who worked for the agency did not feel their opinions mattered, leaders created nontraditional diversity training programs to promote more effective ways to communicate. While roughly half of Michigan’s population is composed of minorities, just 14 percent of the employees in the state’s Department of Technology, Management and Budget in 2006 were from these groups.

Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight

G-Cube

The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. A mobile LMS has to be suitably customized for mobile delivery platform. m-Learning

Multicultural Organizations Why Diversity Training is Important for the Workplace

Training Industry

Cross-cultural diversity in the workplace is inevitable with the demands of increasing globalization. As part of a growing worldwide economy, organizations are recognizing the need to adapt to a multicultural work environment and the benefits of workplace diversity. Employees with diverse backgrounds have different ways of interpreting signs, languages and other formalities. However, diversity encompasses a more broad perspective.

Elevating customer experience and employees confidence

STRIVR

This is enabled by the real-world experience immersive learning provides. Learning for Walmart, talks to Michael Manuccia, Chief Operating Officer at Strivr, about how immersive learning has transformed training at Walmart’s 200 Academies around the U.S.,

Staff Education Challenges for Global Business

Your Training Edge

The age of Artificial Intelligence has arrived and while most of the businesses are focused on how it will affect their operations like R&D and manufacturing, only a few are wondering about the other crucial business areas such as learning & development (L&D).

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GOOD NEWS FRIDAY: Unicorn Customer Service Excellence Nationally Recognised

Unicorn Training

It is a fantastic accolade to all our employees who work very hard to ensure that are customers are always our number one priority."Businesses It is something we have always been passionate about and the new accreditation now adds a recognised quality mark to endorse what we do."John

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Inclusion and diversity are imperatives in today’s workplace. For those who create training or administer training programs, that means considering and meeting the needs of learners with disabilities. Training managers have a lot to do. It Is the Law.

5 Ways to Create an Exceptional Customer Service Experience

Degreed

What does a great customer experience look like to you? Or you might think about Disney, the highly detailed and immersive travel experience allowing your children to believe in a fantasy. At Degreed, we aspire to something far better than the typical enterprise software experience.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Inclusion and diversity are imperatives in today’s workplace. For those who create training or administer training programs, that means considering and meeting the needs of learners with disabilities. Training managers have a lot to do. It Is the Law.

Effective Training on Compliance and Patient Safety Using Robust Healthcare Learning Management Systems

G-Cube

Today, the healthcare industry faces a plethora of issues such as difficulty in meeting changing demands of the globally dispersed workforce, the launch of new drugs, innovation in medical technologies, and more. The modern LMS also-. The LMSs also support-.

How to Create Engaging Training in the Age of the Eight Second Attention Span

TalentLMS

That’s often a tall order in these days when the average attention span of an adult can be less than 10 seconds. In this post, we’ll teach you how to expand your learners’ attention span and create engaging training. 11 tips to create engaging training.

Creating Multilingual Online Courses is Important for Business Global Outreach

ProProfs

Creating online courses for the purpose of training fresh joiners is not quite an old affair. But imparting knowledge by a mentor is an age-old method, traced back to the 19th century. Read these market figures to understand the importance of online courses.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

The results seemed to prove it. He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. The only problem?

6 Takeaways From Over 6000 Hours Of Custom eLearning Development

Adobe Captivate

This article is triggered by our global ranking in the Top 10 eLearning Content Development Companies For 2015. Custom eLearning Development: 6 Takeaways From Our Experience. Focus on customers and ensuring that we retain and grow with them. The power of our team.

2019 Talented Learning Awards: Continuing Education Systems

Talented Learning

Last week we kicked-off the 2019 Talented Learning Awards by honoring the best learning systems in our first category – corporate extended enterprise systems. Of course, other kinds of learning software also deserve recognition. Blue Sky eLearn.

Creating a Personalized Learning Environment

eLearningMind

Most people are accustomed to getting things just the way they like them. From ordering a burger – hold the onions – to queuing up a list of saved TV shows on their DVR, preferences essentially predict the outcome for choice after choice each day. Personalized Learning Spaces.