How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service.

How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

DFCU Financial employees needed to capture their screens as part of a company-wide push for process documentation. DFCU Financial employees needed to capture their screens as part of a company-wide push for process documentation. So, they began to document procedures with Snagit. As with any financial institution, efficiency and user documentation are essential. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base.

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How to Create and Scale a Document Management System in SharePoint (Without Hiring Extra Help)

Zunos

Tell me if this sounds familiar: you have a Microsoft SharePoint document management system set up for your team, and it’s working for the most part, but it’s taking a surprising amount of time and energy to maintain. Manage Documents in SharePoint Using Bigtincan.

Project Management: Documentation Maintenance

The Logical Blog by IconLogic

  Documentation projects are usually time limited, but the products they create need regular, ongoing attention to work correctly without becoming obsolete. What is the impact of such maintenance projects on planning documentation activities? And how should the project team approach such documentation maintenance projects?  None of these perceptions are true when we deal with documentation maintenance projects. by Kiranmayee Pamarthy.

ADOBE CAPTIVATE: Branding Print Documentation

The Logical Blog by IconLogic

One of Adobe Captivate's most often overlooked features is its ability to generate support documentation for your eLearning content. By simply choosing File > Print and opening the Print dialog box, you gain the ability to create Word documents that can be printed, emailed to your learners, or uploaded to a Learning Management System as course materials.   For instance, notice the name of my project was automatically inserted into the document Header.

Tips For Creating Training Documentation For Your Software Rollout

Epilogue Systems

This is why training documentation is so essential. You will find that creating documentation becomes much easier when you can create and edit in-application documentation for your users and have a way to automate the creation of step-by-step guidance. This is how you create the ultimate user guidance experience that truly increases employee productivity and simplifies user onboarding. Steps for developing your training documentation.

How to consistently brand PowerPoint, Excel and Word documents

BrightCarbon

Printed collaterals, web sites, social media, video content and of course Microsoft Office documents. But how do you make sure your presentations, spreadsheets and documents are kept in line with your brand? A theme tells an Office app how to style a document.

Financial Services Document Management: Save Hundreds of Hours with Automation and File Organization

Zunos

Financial services teams need document management software to do one of two things: . Store files and documents from disparate sources in one central repository. Automate the creation of client books and other financial documents. Files are stored in secure, but scattered systems, and teams usually spend days — or weeks — creating reports every quarter. . Case Study: Create Hundreds of Plan Reviews in Less Than a Day with Bigtincan Automation.

ADOBE CAPTIVATE: Branding Print Documentation

Adobe Captivate

One of Adobe Captivate’s most often overlooked features is its ability to generate support documentation for your eLearning content. By simply choosing File > Print and opening the Print dialog box, you gain the ability to create Word documents that can be printed, emailed to your learners, or uploaded to a Learning Management System as course materials. For instance, notice the name of my project was automatically inserted into the document Header.

How to Document a Process in Just a Few Clicks

TechSmith Camtasia

Creating and maintaining process documentation is helpful for a variety of reasons. In this post, we’ll cover the basics of process documentation, provide some best practices, and share a step-by-step guide that will help you document a process in just a few clicks! What is process documentation? This is an example of a screenshot that could be used within process documentation, illustrating how to log in to Facebook Business Manager.

Why You Must Document Your Workplace Scenarios

The Training by Nelle Blog | Corporate Training and Consulting

Get Write: Document Your Workplace Scenarios There is a simple little method you can use to help remind you about the type of workplace knowledge you should be jotting down, and I call it the P^3 (P to the 3rd Power) Method. To see what suggestions are being recommended and why and to see what direction the business is moving in An example: During a meeting last week, a few of your employees suggested creating an employee engagement program to improve morale.

5 Simple ACCME Commercial Independence Documentation Management Tips

EthosCE

The Commercial Independence Documentation Checklist: Can You Pass Our Quiz? Documenting commercial independence can be a daunting challenge, but since it is also an unavoidable one, you should be pleased (yes, pleased!) let’s take a short quiz to determine how ready your organization is for PARS-compliant documentation. 5 Simple Ways to Transform Your Commercial Independence Documentation Process.

Leveraging Video-based Custom eLearning for Corporate Training

Infopro Learning

Including videos is a growing custom eLearning option in the corporate training programs due to its ability to improve employee learning experiences while helping L&D professionals overcome some of their top skill training challenges. This form of custom content is both eye-catching and entertaining to the human brain than other forms of media. Employees are 75% more likely to watch a video than they are to read documents, emails, or articles online. (3)

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How to Create a Customer University with an LMS

LearnUpon

Setting up a customer university through a learning management system should achieve a few crucial things – be simple to use for admins and learners, scale your training process, and automate workflows. We set up our own customer university at LearnUpon using our own LMS.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.

Creating Custom Themes: Tips & Takeaways

Adobe Captivate

Earlier this month, I gave a presentation on Creating Custom Themes at our local Adobe Captivate User Group. As I was going through the step-by-step process of creating a theme, I found myself reflecting on my experience over the years – what worked, what didn’t work, and how to save time. In this article, I will share some of those lessons learned – as opposed to the step-by-step technique of creating a theme. In order to create a theme, we have to start somewhere.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process? And what does effective customer education actually look like? Dave is also committed to empowering customer education professionals everywhere. It’s the same with customer education.

Created a video to document SLOW RESPONSIVENESS of Captivate 2019 for Mac Version 11.0.1.266 …. LINK TO VIDEO INCLUDED

Adobe Captivate

Hi folks, I have created a video just to display the really NOTED EXTREME SLOWNESS being experienced with Captivate 2019 for Mac, Version 11.0.1.266. This is not the world’s most exciting video, but I have created this just to hopefully SHOW rather than just TELL what is going on with Captivate for Mac Version 11.0.1.266. However, for that reason, I find it important to show them what is going on with this product for their customers.

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. Some organizations assume that digital transformatio n is about efficiency – saving time and money, beating competitors to market or snagging customers with fancy apps. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

Power in the Box – Learn to easily create custom lightbox dialogs for your Adobe Captivate projects

Adobe Captivate

It’s typical in eLearning projects to assemble the module as a series of slides, and many times you can get all of the information that you want in a single slide, but sometimes, you want to provide optional information or include an opportunity for a simple, custom […]. Community Documentation Extending Captivate How do I. Sometimes you don’t want to turn the page.

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Not only that, but it will resolve and solve for that matter a lot of challenges, issues and even worries on the part of each and every one of them – i.e. your customer base. Some folks like to refer to customer training as customer education. The term back in the day was simply providing customer training.

Go Beyond Boring: Creating Scenario-based Learning That Engages Participants (Podcast)

Experiencing eLearning

He has spent hours preparing, and has tons of documents ready to support all the decisions he’s already made. Instead of failing in a way that makes a customer angry, or worse, injures an employee, they can fail during practice. Engage emotions: Scenarios can give us emotional impact—the angry customer, the reluctant patient, the frustrated employee. In this presentation, I discussed why scenario-based learning engages participants.

Learning to Face Customers

Litmos

Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. Finding the balance between getting people into successful interactions quickly and running the risk of losing a customer is a fine line. What goes into good customer relations? Restating the customer’s request. Introduction.

Microlearning – Bite-sized Custom Content Delivery to Transform Learning Experience

G-Cube

The effective delivery of short chunks of custom content drives overall levels of learner engagement and knowledge retention. The short bursts of custom e-learning content may include short infographics, mini-games, podcasts, video nuggets, animations, and more. No matter which form of custom eLearning is delivered , modern learners want to access information at their fingertips. Based on Key Performance Indicators (KPIs), e-learning software creates performance metrics.

Custom 140

Creating PDF Forms

The Logical Blog by IconLogic

Whether you are creating a form from scratch or updating an existing one, I bet I can show you a few things you didn't know about PDF forms. Creating a New PDF Form. Regardless of which application you use to create the initial document, you can make it into a form in Adobe Acrobat. Keep in mind that if you can print a document, you can usually create a PDF.    I use Adobe Illustrator to create my documents and then I save them as PDFs.

PDF 116

A 5-Step Guide to Create an Employee Onboarding Plan

Infopro Learning

Below we have shared five steps to help you create a successful onboarding plan using these strategies. For example, a mentor may work with a new employee on the job to learn about customer interaction so they can watch, learn, and practice. HR documents emailed so they can be filled out digitally before the first day. You can help new hires become more comfortable and engaged at work by creating opportunities for social integration.

Guide 292

How to create an online course in 5 easy steps

Wyzed

Creating content can be daunting, but it doesn’t have to be! Everyone knows that creating any type of content can be daunting. It’s easier than you think to create and deliver your own beautiful online courses like this! We recommend that if you are in the stage of creating you, or will be in the near future, you have a pen and paper ready (or a simple LMS platform ). Often times, the people we are creating the content for, aren’t like us.

How to create an online course in 5 easy steps

Wyzed

Creating content can be daunting, but it doesn’t have to be! Everyone knows that creating any type of content can be daunting. It’s easier than you think to create and deliver your own beautiful online courses like this! We recommend that if you are in the stage of creating you, or will be in the near future, you have a pen and paper ready (or a simple LMS platform ). Often times, the people we are creating the content for, aren’t like us.

What Goes into a Project Scope Document?

CommLab India

What is an e-learning project scope document? A project scope document is the first thing that is drafted after an e-learning project is initiated. A written approval of the scope document by the client is required before starting the project. This document has to be adhered to, if the project has to be executed on time, within the stipulated budget. Here is a list of details included in a project scope document: Project background and description.

Your First Custom Elearning Project

Learning Pool

Looking to start your first custom elearning project? The best projects are based on a strong partnership between the customer and the supplier, and at Learning Pool we pride ourselves on achieving this. In general, we take a “waterfall” approach to our projects, where each stage is signed off by the customer before the next. We recommend creating a Design Specification document at this stage, containing all the agreed details for the project.

Franchise Custom Elearning Development

Learnkit

Franchises, with their diverse populations and geographically spread locations, can greatly benefit from custom elearning solutions. Custom elearning improves the scalability of your training and is effective for operationalizing a playbook to set new franchise partners up for success. Below we have identified 3 reasons for franchises to partner with a custom elearning development company to grow their business. Franchise Enablement and Consistent Customer Experiences.

How To Create An Effective Online Course In 2020- Detailed Guide

Pinlearn

Teaching in a fully online environment can be challenging even for seasoned educators when it comes to creating online courses. . Detailed Steps In Creating An Effective Online Course. When you create an online course for the first time, make sure you follow this guide closely. .

Easy Customized Quiz (radio) Buttons

Adobe Captivate

Want to create your own buttons with cool shapes and different colours with minimal coding? Step 1: Create the Radio Button. Create a shape – for example a circle. Tick the box ‘use as button’ Click ‘State View’ and then ‘New State’ Select custom state and title it ‘pressed’ For the new state add another shape or object in the center of your original shape. (For Intro.

Quiz 46

How to Plan a Customer Education Strategy

LearnUpon

Building a university to educate customers isn’t something that happens overnight. Let’s take a look at how you can follow the below steps to create an attainable and achievable training plan. . Typically, a customer training program is owned by one team.

6 Great Project Management Tools for Custom eLearning Development

eLearning Brothers

We are often asked what project management tools we use for our Custom eLearning Development. You can communicate with team members, attach documents, insert timelines, link to courses, etc. This list of project management tools will definitely help your team create better custom eLearning development projects. The post 6 Great Project Management Tools for Custom eLearning Development appeared first on eLearning Brothers.

The importance of training your customers

Litmos

You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. . How do customers use your product, for example? All of this is important information that might go unnoticed in a document, but may be more digestible in a course format, which is designed to make sure learners retain information. . The most important reason for training your customers, however, isn't the learning itself. Want loyal customers?

5 New Year’s Resolutions for Customer Education in 2021

Cloudshare

Ready to start 2021 strong with an awesome customer education program done right? Here are 5 must-haves to take your customer education to the next level this year. Refine Your Format to the Customer Need. When do customers need the most education?