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Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. A company can provide amazing software, but if customer service is lacking, potential clients should look elsewhere.

What Does an eLearning Consultant Do?

eLearning Architect

You probably see the job title bouncing around, but what does an eLearning consultant actually do? But I wanted to explain how I became a consultant, because I think experience is an essential part of what makes a consultant. “ Do I like being a consultant?

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Bad training is created quickly.

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Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. A company can provide amazing software, but if customer service is lacking, potential clients should look elsewhere.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers

Deloitte, Deloitte Consulting LLP WHAT HOLDS TODAY’S. companies to build their own custom solutions”. little emphasis on creating an environment in which. DIAGNOSE Go through learning activities, classroom, elearning, etc. transfer back to the job—and ultimately to create.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.

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Moodle Services Provider – How would you Choose the Right One?

Paradiso

Moodle, one of the leading open source platforms used worldwide by numerous schools, colleges, universities, government organizations, charities and corporates alike, is an eLearning platform that has endless possibilities. Be aware of such service providers!

Big Brained: Smart Ways to Look at eLearning Development

eLearning Brothers

Stuck in an eLearning development rut? We’re excited to bring you two guest presenters who use their unique backgrounds and skills to help people get better eLearning content—Carmen Simon and Ivan Bigney. Yes, And:” An Improviser’s View on Custom eLearning.

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Immersing Learners in Engaging eLearning Assessments

eLearning Brothers

For many workplaces, the educational argument for integrating authentic assessments into their eLearning experiences is powerful. Provides appropriate opportunities for learners to rehearse, practice, consult resources, get feedback on, and refine performances and products.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?

Custom Learning Experiences: Next Commercial Training Trend?

Talented Learning

Customer-focused organizations everywhere are making “ learning experience ” a top priority and for commercial training companies, and it has become a mission-critical requirement. High-End Commercial Training Companies Need LMS Professional Services.

Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

Talented Learning

EPISODE 15 – TOPIC SUMMARY AND GUEST: I’m excited for today’s discussion because it focuses on one of my favorite topics – customer learning strategies and technologies. Customer training directly influences product adoption and ultimately, customer success.

Workplace Learning Professionals Next Job - Management Consultant

Tony Karrer

Well not quite, but it is pretty dang close to the definition of Management Consulting in Wikipedia: Management consulting refers to both the industry of, and the practice of, helping organizations improve their performance, primarily through the analysis of existing business problems and development of plans for improvement. In this world, you can't really distinguish the mandate of Management Consulting from the mandate of: Enterprise 2.0 Browse eLearning Content

Avoid Headaches with Managed Services for Enable Now, Powered by Abreon

Abreon

As a long time change management consultant, I have seen this done really well, but sometimes only OK, and still other times not very well at all. You can read more in my Enable Now post ) Enable Now is a very powerful tool that provides long-term strategic value by helping to create and deploy eLearning, user documents, context-sensitive help, test scripts, and much more. Abreon Managed Services. Digital Transformation.

What Factors Are Shaping the LMS Market? 2018 Learning Systems FAQ

Talented Learning

As an independent learning systems consultant , I’m often asked to share my opinion about what’s happening in the LMS market. Mobile Apps: Not long ago, custom mobile learning apps seemed like a passing fad, but now they’re making a comeback.

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Learning Audiences Are Not Created Equal: Employees vs. Extended Enterprise

Talented Learning

This includes customers, channel partners, contract workers and others who need product knowledge and skills. As an independent LMS consultant who has focused on extended enterprise learning for more than 20 years, here’s my quick take on differences that can make a big impact on your results.

52 eLearning Experts Share their Best Tip for Creating Engaging eLearning

eLearningArt

As an instructional designer, I’m always trying to make my eLearning courses more interesting, effective, and engaging. That’s why I decided to ask the leading eLearning industry experts to share their single best tip for creating engaging learning.

The Changing Face of Corporate L&D

Learnnovators

The transformation from the traditional role of ‘Learning & Development’ to the challenging role of ‘Performance Consulting’ in spite of many obstacles resisting such change! Do L&D professionals have the necessary skill set to handle the role of Performance Consultants?”.

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Limit the Use of Free eLearning — The Best of eLearning is Not Free

Enyota Learning

Over the past decade, 98% of small businesses have increased their use of eLearning. A majority of this increase in eLearning is owed to freely available learning management systems, authoring tools, and eLearning courses. Why Limit the Use of Free eLearning?

You Just Selected a Shiny New LMS. Great! Now What?

Talented Learning

As learning systems consultants , we’ve seen our share of organizations abandon LMS platforms that once seemed like ideal solutions. Even if you haven’t relied on a consultant for LMS selection , it’s critical to put an independent advisor on your side now.

The Lonely eLearner: Creating Social Learning Anchors | Social.

Dashe & Thomson

In my opinion, giving a learner a self-study eLearning program as their only form of training or support is not much different than handing them a manual to read with some exercises. I’ve often wondered why businesses bring in consultants and then refuse to take their advice.

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How Do We Find the Right eLearning Partner?

ThinkingKap Solutions

In case you’re just joining us, we started talking about whether you have the skills to create eLearning internally, in part 1. Then, whether creating eLearning internally is the right business strategy, was the focus of part 2. Finding the Perfect eLearning Partner.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

For those who create training or administer training programs, that means considering and meeting the needs of learners with disabilities. A Guide for Creating and Buying Accessible Online Training within Your Organization’s Training Program. What Is Elearning? What Is Elearning?

The Differences Between eLearning and Distance Learning

Your Training Edge

If you’re looking to create new courses or new methods to deliver training, it can feel over complicated. What’s the difference between eLearning and distance learning? What Is eLearning? eLearning is any kind of learning that includes technology to help the learner.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

For those who create training or administer training programs, that means considering and meeting the needs of learners with disabilities. A Guide for Creating and Buying Accessible Online Training within Your Organization’s Training Program. What Is Elearning? What Is Elearning?

10 Pointers You Can Use To Create An Effective Outsourcing Strategy For eLearning

Adobe Captivate

To align with a rapidly changing learningscape and pressure on training budgets, organizations opt for outsourcing eLearning development. In this article, I share 10 pointers to create a successful and highly effective eLearning outsourcing strategy.

The 4 Cs to Designing Meaningful Scenarios, Part 3: Connections

eLearning Brothers

A better way to respond would be to stay professional while acknowledging the emotional impact to the customer. You should be professional and stay “above board” even when a customer is fanning the flames of the conversation. Clients and customers. Custom Solutions.

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Here’s How I Became a Full-Time Freelance eLearning Designer

Tim Slade

Earlier this year, I shared with you that I made the transition into becoming a full-time freelance eLearning designer. For me, the journey to becoming a full-time freelance eLearning designer is something that I’ve been working towards for many years.

How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Industry: IT Service Management. Solution: Create and share video training content with TechSmith Camtasia and Snagit. But how did SoftwareONE become so successful at creating corporate training videos? SoftwareONE is serious about consultants becoming experts in their offerings.

Does Your Business Really Need an LMS? Straight Talk with “The eLearning Coach”

Talented Learning

Earlier this year, I was fortunate to be interviewed by one of the learning community’s most talented instructional designers and thought leaders, Connie Malamed (aka “ The eLearning Coach “).

Start this 2019 by the hand of the Top eLearning Companies in India

Paradiso

The Top eLearning companies in India are ready to receive 2019 with new versions of their products and releases of new specialized services for companies that are interested in increasing their workforce and training capacity. Top eLearning companies in India.

How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Organization: SoftwareONE Industry: IT Service Management Challenges: Cost, resources, updating training materials, scalability, creation, time to market, multi-language training Solution: Create and share video training content with TechSmith Camtasia and Snagit.

Extended Enterprise Learning Systems: Shifting Into High Gear

Talented Learning

Because the marketplace is finally starting to see the upside of educating customers , channel partners , franchisees , contractors and others outside traditional organizational boundaries. For instance, think about customer education. Every company has customers.

12 elearning agencies that use Elucidat

Elucidat

Are you looking for an elearning agency to help with your next project? There is a wide array of organizations out there that offer elearning solutions. Choosing an elearning agency . Elearning agencies can inject fresh ideas and creativity into your projects.