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Organizing Effective E-Learning Programs for Improved Airline Operations & Customer Services

G-Cube

A gradual shift from a conventional classroom-based training to online learning helps to boost overall quality and efficiency of airline services. With digitization, the aviation industry is leading at the forefronts in transforming their training landscape.

Growth Engineering & Game Win Award For Outstanding Customer Experience

Growth Engineering

GAME, working in partnership with Growth Engineering, have won the silver gong at the Customer Excellence Awards UK 2017 (CX Awards). They earned this prestigious award for using our gamified Academy LMS to deliver a training initiative that created an outstanding customer experience!

10 Sales Engineering Experts You Should Be Following on Twitter

Cloudshare

The field of sales engineering is a complex and competitive landscape. While you probably won’t meet too many high-profile sales engineers personally, the magic of Twitter enables you to connect with them on a day-to-day level.

Rustici Engine 2018.1 and Rustici Dispatch 2018.1 are available!

Rustici Software

The latest versions of both Rustici Engine and Rustici Dispatch are now available! Rustici Engine 2018.1 If you are looking for help hosting and managing your Engine/Dispatch implementation, we now offer managed hosting services to help offload that work. Our Managed Hosting services not only handle deployment and server management, they also manage your upgrades so you’re always on the latest version. Rustici Engine 2018.1

Acknowledge, align and assure your way to personal customer service

Yarno

When it comes to customer service, competence is just the minimum viable product. You need more than just the technical capabilities to serve and solve the customer’s problems. That “more” is the personal connection between customer and customer service.

Moodle Services Provider – How would you Choose the Right One?

Paradiso

Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers!

We’re Hiring! Quality Assurance Engineer (Belgrade)

LearnUpon

At LearnUpon we put our customer’s experience at the heart of everything we do, we always strive for the best solution (not the easy one), and we commit to producing work that we can be proud of. Quality Assurance Engineer (Belgrade) appeared first on LearnUpon.

How To Make An Effective Customer Testimonial Video

Your Training Edge

A customer testimonial video is a wonderful piece of social media that converts audiences who see it. Remember that it is different from a commercial video that advertises products and services in one important aspect. Identify the Potential Customer.

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How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

Founded in 1950, DFCU Financial began with a group of Ford engineering employees. While Vanessa was struggling to create high-quality images for the DFCU Financial IT knowledgebase, tellers at branches across the state were also struggling with the limitations of the built-in tools.

Growth Engineering Win Big At BESMA

Growth Engineering

We won the BESMA for Best Training Centre of The Year because our learning technology and training solutions have directly improved our clients’ sales performance and customer satisfaction. We work with each customer to design a tailored training solution that meets their specific needs.

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers.

External Forces: New Type Added To TalentLMS’ Actions Engine

TalentLMS

We do, however, have TalentLMS’ Event Engine , which offers a range of automatable Actions and Notifications that are triggered when any of several eLearning-related events occur in your eLearning portal. 3) You could send a custom message to the user.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. Tips for creating “findable” videos.

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?

5 Ways to Create an Exceptional Customer Service Experience

Degreed

What does a great customer experience look like to you? Now think about the customer experience with enterprise software – can you think of a time when you would say your experience was great? This starts with ensuring that we hire individuals with a passion for service.

Growth Engineering Named In Top 20 Gamification Companies 2017

Growth Engineering

The Training Industry Top 20 recognises the world’s best providers of gamification services and technologies, which support learning and development. Training Industry constantly monitors the training marketplace in their hunt for the best providers of gamification services and products.

How Self Service Reporting Improves Member Enrollments

EthosCE

For CME directors self-service reporting is much more than a convenience feature: it’s an integral component of a modern, scalable CME management model. How Self Service Reporting Helps Boost Member Enrollment. Data-driven marketing can help create sustainable program growth.

Business = service

Jay Cross

Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences.

CEO Series: Customer Success – The Most Powerful Factor in Building a Sustainable Software Business

Mindflash

High revenue retention rates create extremely valuable businesses, given that in a business with 100% revenue retention, each new sale provides pure incremental growth. A company with a highly stable customer base and a strong sales engine offers reliable, predictable, and growing cash flows over time - the hallmark of a great business. However, not all subscription businesses are created equally. customer service customer training SaaS

10 Search Engine Marketing Basics You Have to Master

DigitalChalk eLearning

Search engine marketing is a little like chess. In this post, I’ll be covering 10 search engine marketing (SEM) basics that you’ll need to master in order to succeed as a digital marketer. Spend Plenty of Time Creating Your Ads.

LEARNNOVATORS WINS ‘INNOVATION IN LEARNING SERVICES’ AWARD FROM GLOBAL T&D CONGRESS

Learnnovators

Learnnovators, a leading provider of innovative e-learning solutions, has won the ‘Training & Development Leadership Awards’ under the ‘Innovation in Learning Services’ category from Global T&D Congress. Learnnovators helps clients address skill and performance gaps in their workforce by creating customized learning solutions that are aligned with their business goals. Chennai (India).

Global 100

Uniquely Yours: eFrontPro Customization Options

eFront

Whether it’s a new home, a new laptop, or a new Talent Development portal, it’s only human to want to make it yours with your own customizations. to customers that need to go beyond what’s already available in the platform for everybody. Basic customization options in eFrontPro.

Customer Satisfaction and the Role of L&D

Growth Engineering

Customer satisfaction has always been a big aspiration for organisations, particularly in customer-facing sectors like retail. In the past, businesses might have gotten away with ignoring customer experience, but now the impact on the bottom line is becoming more pronounced.

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Customer Satisfaction and the Role of L&D

Growth Engineering

Customer satisfaction has always been a big aspiration for organisations, particularly in customer-facing sectors like retail. In the past, businesses might have gotten away with ignoring customer experience, but now the impact on the bottom line is becoming more pronounced.

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GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year.

Business Process, customer experience, IoT!

Origin Learning

Therefore, finding specific customers and specific customer problems becomes even more critical,” entrepreneur, adventurer, and occasional geek Alec Saunders has said. IoT is all about re-imaging things: business process, customer experiences.

Search Engine Optimization (SEO) Can Help Your Online Course

DigitalChalk eLearning

Search Engine Optimization (SEO) refers to designing your website so that it appears in the non-paid, “organic” section of search results when people search key phrases on sites like Google, Yahoo, and Bing. Search engines use your description to place below your title in the search results.

Ecommerce: One Size Does Not Fit All

The Performance Improvement Blog

It’s as if companies forget everything they know about customer service when they build a Web site. The gap between an elegant Web site from an IT point-of-view and the quality of experience from a customer’s point-of-view appears to be as wide as ever.

XML Workflow: The New Content Process Publishers Need

Magic EdTech

XML also allows publishers to easily repurpose content for other products such as collections of articles or custom products. All deliverables are created and passed through the editing and production cycle as one XML file.

Webinar: The Hero’s Journey: Elements in Learning Games

eLearning Brothers

Here they are: Q: I’m in the medical industry so we’re dealing with doctors and their staff AND our internal staff (and right now our content is created for both). How do we create games for both? Custom Solutions.

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We’re hiring! Customer Support Representative (Sydney)

LearnUpon

This isn’t your average support role, you will become a trusted partner to our ever growing customer base and will be exposed to a wide variety of technical issues. You will have a computer science or software engineering background. About the Role.

Security Awareness Tips for LMS Administrators

Web Courseworks

As the software industry continues to move away from purchased client/server applications and toward cloud-based SaaS (software as a service) solutions, LMS administrators must rethink the means that they employ to keep their system free from attack, and most importantly, keep their data secure.

Have You Thought of Video-based Training for Your Customers?

CommLab India

Surely, this could be a great medium to attract customers too! Don’t you think, you could also use videos to inspire, engage, and educate your customers and help them solve their problems? However, there are many ways videos can be used to interact with customers.

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We’re hiring! Customer Support Representative (Dublin)

LearnUpon

At LearnUpon we put our customer’s experience at the heart of everything we do, we always strive for the best solution (not the easy one), and we commit to producing work that we can be proud of. Capture suggested improvements and feedback from our customers.

We’re hiring! Customer Support Representative!

LearnUpon

This isn’t your average support role, you will become a trusted partner to our ever growing customer base and will be exposed to a wide variety of technical issues. You will have a computer science or software engineering background. Customer Support Representative!