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Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

e-Clippings (Learning As Art): Zone Alarm Listen UP!! This is NOT Customer Service!

Mark Oehlert

This is NOT Customer Service! My problem, beyond the obvious, is that the response from Zone Alarm acts as if this is just something that happens all the time (probably does) but worse than that - that it is somehow acceptable to create a product that routinely kills multiple hours of customers time fixing the problem! Now click the Service Tab, place a check in "Hide All Microsoft Services." This is NOT Customer Service!

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

For those who create training or administer training programs, that means considering and meeting the needs of learners with disabilities. A Guide for Creating and Buying Accessible Online Training within Your Organization’s Training Program. Ensure Vendors Create Accessible Training.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

For those who create training or administer training programs, that means considering and meeting the needs of learners with disabilities. A Guide for Creating and Buying Accessible Online Training within Your Organization’s Training Program. Ensure Vendors Create Accessible Training.

How to Use CSS in Your Lectora e-Learning Courses

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. CSS ( cascading style sheets ) gives you the power to design custom, professional and sleek e-Learning content. Create iPad e-Learning Content. Forum.

Things to Consider Before Investing in eLearning Development Tools

Hurix Digital

Some eLearning development tools are difficult to use but are extremely versatile in creating simulations and game elements to make training more immersive and engaging. First, what is the course customization that you require within the confines of your training program? Overview.

Extend eFront with modules for fun and profit

eFront

Of course eFront already offers compatibility with lots of industry standards and interchange formats, but if you find yourself stuck with some unsupported obscure format, building a custom module to handle it is always an option.

A Step by Step Guide to Convert PowerPoint Presentations to E-learning

CommLab India

As these PowerPoint presentations were created to assist the instructor during classroom training sessions, only the core information will be included in them and the details provided by the instructor in the form of examples, stories, anecdotes, and so on will be missing.

Flash is Dead: Long Live HTML5 for eLearning

LearnUpon

Modern browsers like Safari, Chrome, Firefox, and eventually Internet Explorer all became equipped to provide the powerful features associated with Flash, such as animation, scripting and video playback. And the ultimate result of that is likely to be unhappy customers and unhappy learners.

Flash: an End of an Era – What You Need To Know

Aptara

There will no longer be updates and support for Flash Player on many browsers including Internet Explorer, Microsoft Edge, Google Chrome, and Firefox. It has been the choice of developers over the years to create highly interactive and engaging eLearning courses.

LearnDash Program with 10,000+ Users

LearnDash

BuddyPress is a popular WordPress plugin (free) that allows you to create a social network component to your WordPress site. Micah: Yeah, I love WordPress as well, I started building sites custom and tried some other things and when I made it to WordPress I was just like “Are you kidding?”

Why Do We Ignore the Most Important Tools We Use?

Mark Oehlert

So I was reading about new developments on the browser front, Firefox 4 is under heavy development , Opera 10.63 We also now have syncing in Chrome and Firefox. We've even created " email bankruptcy ".does

Global Accessibility Awareness Day at DigitalChalk

DigitalChalk eLearning

GAAD was created by Joe Devon and Jennison Asuncion in 2011. As Joe pointed out , developers routinely test using Firefox, Chrome, Safari and Internet Explorer, but rarely test with JAWS or NVDA screen readers. What is Global Accessibility Awareness Day?

New E-Learning Rankings: Authoring Tools

eLearning 24-7

I’m not a lead gen for the vendors listed – rather the goal is to provide you with vendors that meet numerous criteria including UI, features, support/service, mobile, feedback from current and past clients and future game plans. Everyone loves lists.

August Informal Learning Hot List

Jay Cross's Informal Learning

User driven service bingo - Doc Searls Weblog , August 10, 2009. How Can Tech Companies Make Customer Service Scale? Make Firefox Faster by Vacuuming Your Database [Firefox Tip] , August 24, 2009. UN and Google Create Climate Change Mapping Resources , August 4, 2009. Informal Learning takes place in the context of work and life.

Free and Open Source Web Conferencing (Online Meetings, Webinars.

eFront

note : Epignosis has created a module that provides integration of BigBlueButton conferencing in eFront Open Source Learning Management System. It is available as hosted service or you download and install a package on your server with no limitations in usage or users.

Product Review: Saba Social

eLearning 24-7

A LMS whose UI is poor, ease of use not there and questionable feature sets and service. Testing worked well on all well known browsers: Latest version of Chrome, Firefox 5, IE 9 and latest version of Safari (did not test with Opera, Avant or a few others).

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Something is Going on Down there in the LMS Market

eLearning 24-7

I’m sure they tested with IE, Firefox, Safari and Chrome, but what about Opera? Firefox 4.0? One of the most irritating things I see in the market, is when a feature or service that is commonly free turns into a fee based. Especially, when it can mislead end users, who maybe unaware that the feature or service is not needed. As part of my presentation, I will be showing a course built in 100% HTML5, courtesty of ej4, a custom courseware shop out of Kansas City.

LMS Vendors: U Can Survive – Innovate, Invigorate and Invent

eLearning 24-7

Thus, the LMS vendors are creating a Bogeyman – their own bogeyman, and it does not have to be that way. Bigger screen, higher horsepower, gbs, APIs in HTML5 – greater multimedia experience for anyone and geolocation – huge, especially for people who do new hire training or want to create a real world scenario brought within the tablet HTML5 structure. More capabilities, more features, more services. Your potential customers are yelling it.

Top 10 LMS/LCMS Trends and Forecasts

eLearning 24-7

Many vendors service multi-conglomerates that are international, rather than companies that are based only in country x and no where else. This trend is one of the worst in our industry and while not every vendor does this unscrupulous approach – with the appearance of worldwide dominance (even if they just have a sales office there and no clients), there are enough vendors who do this that it serves as a disservice to potential customers.

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Top 10 Learning Systems for 2019

eLearning 24-7

He noted the things he created at the company, who was the guy behind Excel and that everyone was a genius back then. . Their verticals are medical, manufacturing, financial services and professional services. FS means financial services).

LMS Vendors: U Can Survive – Innovate, Invigorate and Invent

eLearning 24-7

Thus, the LMS vendors are creating a Bogeyman – their own bogeyman, and it does not have to be that way. Bigger screen, higher horsepower, gbs, APIs in HTML5 – greater multimedia experience for anyone and geolocation – huge, especially for people who do new hire training or want to create a real world scenario brought within the tablet HTML5 structure. More capabilities, more features, more services. Your potential customers are yelling it.

Something is Going on Down there in the LMS Market

eLearning 24-7

I’m sure they tested with IE, Firefox, Safari and Chrome, but what about Opera Mini? Firefox 4.0 One of the most irritating things I see in the market, is when a feature or service that is commonly free turns into a fee based. Especially, when it can mislead end users, who maybe unaware that the feature or service is not needed. In the movie Enron: The Smartest Guys in the Room , one of the opening shots shows the skyline of Houston from above.

Unicorn LMS 7 Release Notes

Unicorn Training

Unicorn LMS 7 provides self-service features such as adding your own branding to your LMS, eCreator courses and pathway designs. Site Theme Builder Design and create your own site themes with the new 'Site Theme Builder'. These can now be enabled via the self-service settings.

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