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Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Technology is a huge driver of customer frustration.

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

Customer Satisfaction: Gaming the System

The Performance Improvement Blog

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.

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The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

Microlearning – Bite-sized Custom Content Delivery to Transform Learning Experience

G-Cube

The effective delivery of short chunks of custom content drives overall levels of learner engagement and knowledge retention. The short bursts of custom e-learning content may include short infographics, mini-games, podcasts, video nuggets, animations, and more.

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Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan.

Building a Culture of Legendary Service

CLO Magazine

Think about the last time you received great customer service — not just good, but actually memorable. Service you would tell your friends and family about. When an organization fails to address the need to provide outstanding service, in time a vicious spiral begins.

Webinar: The Hero’s Journey: Elements in Learning Games

eLearning Brothers

Today’s learners expect a lot from their learning games. In this webinar, Rich Vass and Dan Dellenbach explored often overlooked elements in learning games that have more to do with the story and can make all the difference for learner engagement. How do we create games for both?

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2 New Games You HAVE to See

eLearning Brothers

Do you like games? Then you need to check out these two new additions to the Training Arcade, an award-winning game authoring tool! Scramble is a single or multi-player game in which a mixed up sentence or word is presented. Preview Game. Preview Game.

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Everything You Must Know Before Selecting Gamification Services

Hurix Digital

Gamification and games are not the same things – while games are for fun and recreation, gamification refers to an instructional strategy with the aim to increase engagement, motivation, and participation. When employees see their performance in games they know it is objective and fair.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Creating Games for Learning: Strategies for Learning in a ‘Different’ Way

G-Cube

Game-based Learning (GBL) has been making a strong foray into the world of corporate training in the past few years. Games are exciting and create a lasting impact. Interactivities and other experiential exercises can then create the avenue for ‘learning’.

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Create Your Own Board/Card Game Resources

Kapp Notes

Many people ask me for some good resources or supplies for creating their own instruction or learning oriented board game or card game. If you want to create your own prototype board game with some cards and a board, try the DIY: Do It Yourself kit.

3 Customer Service Training Ideas That Are Engaging and Effective

Unboxed

According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” To retain your customers and keep them happy so you can grow, you need to prioritize your employees by implementing effective customer service training ideas so they’re equipped to be as helpful as possible. Fun and games, of course! Games? Customer Role Play.

How to Build a Real Game in Storyline 3

eLearning Brothers

Have you ever wanted to build a fully fledged game in Articulate Storyline? Gaming is all the rage in eLearning, but without a sizable budget or external vendors, options are limited. Check out the game Eibhlin’s Quest here.

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A Customer Service Skills Training Plan That Pays Off

Unboxed

Your customer service team is the face of your company. Every day, every single agent impacts how your customers perceive your brand. But you can prevent that from happening with a strong customer service skills training program. Studies show that consumers who have a bad service experience are more likely to post, Tweet, text, and tell their friends about it than those who have a positive experience. But do your customer service reps?

Growth Engineering & Game Win Award For Outstanding Customer Experience

Growth Engineering

We’re delighted to share this success with the marvellous team at GAME. GAME, working in partnership with Growth Engineering, have won the silver gong at the Customer Excellence Awards UK 2017 (CX Awards). GAME do this and more, with help from the Academy LMS!

Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? However, as many product and services companies are finding, games are not only a useful tool in training internally, but are also an effective way to reach consumers. Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business. Does your customer training need a revamp?

We’re Sort of Crushing on the New “Sort-It” Training Arcade Game

eLearning Brothers

There’s a new game in town and we are very into it! Sort-It is a Training Arcade game that takes into account multi-levels of thinking. Built-in leaderboards with a dashboard to review learner and question level analytics are the perfect way to create effective gaming.

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11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. Although virtual reality has been out in the market for some time now, augmented reality and mixed reality are expected to bring new possibilities in creating deeply engaging learning content.

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The Game Agency Creates Custom Game-Based Solutions To Help Complement Training Initiatives And Improve Learning Outcomes

The Game Agency

The Game Agency Creates Custom Game-Based Solutions To Help Complement Training Initiatives And Improve Learning Outcomes. Q: Stephen, can you tell us something more about The Game Agency? A: The Game Agency is a software development company focused on building game-based solutions that make K-College and corporate training more effective. A: The Game Agency is made up of 50+ employees with varied skill sets and two things in common. (1)

Three Questions to Ask Before You Create a Learning #Game

Kapp Notes

There are many considerations that need to go into creating a learning game. 1) What business problem is prompting the need for the game? Lack of customer service? 3) What is the desired outcome of the game? What do you want the learner to be able to do or to know after playing the game? All of the above (complicated game). GamesHere are three questions you should ask before you begin.

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Elevating customer experience and employees confidence

STRIVR

We try to automate as many things as we can so associates can focus more on serving the customer. We want to be able to give them what they want, when they want it, how they want it, so we can better ensure they serve the customers the way we need them to.

How to implement a successful customer training program

Elucidat

Providing customer training around your products or services is a fantastic way to differentiate yourself from competitors. It also boosts customer engagement and enables them to gain more value from you: win, win. Why invest in customer training? Customer training

The 12 Corporate Learning Content Areas… and Where Games Fit

Knowledge Guru

When it comes to game-based learning, 2014 is the year of theory moving into practice. An increasing number of organizations are planning initiatives to include games in their learning solutions. Why not use a role playing game to give learners situational practice?

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7 Steps to an Effective Serious Game or Gamification Implementation

Knowledge Guru

When it comes to serious games, ATD says you probably are. In an ATD survey conducted for its 2014 research report, Playing to Win: Gamification and Serious Games in Organizational Learning ( link ), 71% of organizations reported that they prefer to develop serious games in-house.

Business = service

Jay Cross

Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences.

The Skills Gap And What It Means For The 21st Century Financial Services Worker – an article from Jean-Marc Tassetto, co-founder of Coorpacademy, in Finance Derivative

Coorpacademy

Coorpacademy’s Jean-Marc Tassetto discusses the importance of cultivating soft skills and how financial services firms like BNP Paribas are leading the way in upskilling and reskilling their employees. ” […] “The financial services sector is not exempt from these trends. After all, superior customer service is quickly becoming an increasingly important competitive differentiator in the financial services field.

The Game Agency Named to 2019 Training Industry Top 20TM Training Delivery Companies List

The Game Agency

Stamford, CT – September 5, 2019 – The Game Agency has been named to the 2019 Top Training Companies List for the training delivery sector of the learning and development market. The Game Agency accommodates all types of learners by offering robust training through a variety of modalities such as virtual, online and on-demand learning. Since 2007 The Game Agency has been activating audiences using the power of video games.

Customer Segmentation Employee Training Tips

KnowledgeCity

As a marketing professional, you know that to attract customers, old-fashioned marketing approaches are not enough. That’s where customer segmentation comes in. Bring all involved departments together before embarking on your next customer segmentation project.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. You’re creating chaos and disempowering your people.

Three Questions to Ask Before You Create a Learning #Game

Kapp Notes

There are many considerations that need to go into creating a learning game. 1) What business problem is prompting the need for the game? Lack of customer service? 3) What is the desired outcome of the game? What do you want the learner to be able to do or to know after playing the game? All of the above (complicated game). Games Here are three questions you should ask before you begin.

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Uniquely Yours: eFrontPro Customization Options

eFront

Whether it’s a new home, a new laptop, or a new Talent Development portal, it’s only human to want to make it yours with your own customizations. to customers that need to go beyond what’s already available in the platform for everybody. Basic customization options in eFrontPro.

Game On: Training Employees To Battle Cyberattacks

The Game Agency

Then create a comprehensive training schedule that ensures all employees understand best practices in fending off would-be attackers. Instead of turning to traditional training methods, consider using more immersive solutions such as game-based training. In my work at The Game Agency, I’ve seen firsthand how engaging games can be when it comes to training, especially in an age in which attention is hard to keep. Game Training Examples.

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LEARNNOVATORS WINS ‘INNOVATION IN LEARNING SERVICES’ AWARD FROM GLOBAL T&D CONGRESS

Learnnovators

Learnnovators, a leading provider of innovative e-learning solutions, has won the ‘Training & Development Leadership Awards’ under the ‘Innovation in Learning Services’ category from Global T&D Congress. Learnnovators helps clients address skill and performance gaps in their workforce by creating customized learning solutions that are aligned with their business goals. Chennai (India).

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