IT Training Department Blog

MARCH 5, 2024

When it comes to creating contextual support in a software application your company is making, you have options. Several tools can be used as contextual help software in addition to their primary purpose. Yes, the main purpose for most tools isn’t contextual help; it’s just an added benefit. Primary purpose?

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TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.

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Paradiso

SEPTEMBER 13, 2023

This growth can be attributed to the rising demand for instant access to knowledge and the effectiveness of employee training, which is prompting both small and large businesses to embrace learning management systems. How Does Custom LMS Development Enhance Business Performance? It helps improve how we teach and learn.

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Association Learning Management System LMS Diversity Training Compliance Training 91

Matrix

OCTOBER 5, 2022

So, what is customer training in this greater picture, and why is it important for your company? What is customer training? As the name indicates, customer training is learning designed specifically for the people using your company’s products or services. Why is customer training beneficial for companies?

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TechSmith Camtasia

AUGUST 10, 2020

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Ask the right questions.

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Epilogue Systems

JANUARY 11, 2024

In the fast-paced digital era, the significance of help desks has grown immensely across various sectors. A help desk serves as a critical junction between users, employees, or customers and the services or support they require. What is a Help Desk? The Basics: What Does a Help Desk Do? But what exactly is it?

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Epilogue Systems

JANUARY 11, 2024

In the fast-paced digital era, the significance of help desks has grown immensely across various sectors. A help desk serves as a critical junction between users, employees, or customers and the services or support they require. What is a Help Desk? The Basics: What Does a Help Desk Do? But what exactly is it?

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Authoring Tools Job Roles Help 52

IT Training Department Blog

SEPTEMBER 11, 2023

As companies grow and expand, so does the burden on their help desk. And as you may know, things at the help desk don’t always seamlessly scale. Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction.

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Diversity Training Help Companies Performance Support 101

WhatFix

FEBRUARY 23, 2023

Here, we’ll explore the importance of handover documentation, learn how to design and structure it, and show you four effective and helpful documentation templates you can use in your organization. Depending on the nature of the job role, it might be helpful to share the entire company calendar with the new employee.

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IT Training Department Blog

NOVEMBER 2, 2023

Most company technology requires training but not necessarily custom training. When training is needed and the technology or process is custom then custom training is also needed. We understand that not all technologies require custom training. Otherwise, all the investment from the IT department is just wasted resources.

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Hurix Digital

NOVEMBER 12, 2021

When it comes to ensuring the effectiveness of organizational training, custom training content plays an essential role in aligning the training material with the specific needs of employees, especially if you are looking to improve their performance and keep them engaged. What is custom training content?

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Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. Product training programs have long been an effective tool to help employees learn about new products and features. Develop Role-Based Learning Journeys. Final Note.

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learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

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Custom eLearning Development Education Custom Program 131

BrainCert

DECEMBER 12, 2022

In this article, we will provide a step-by-step guide on how to create an effective and engaging eLearning curriculum. Step 1: Analyze Learner Needs Creating an effective eLearning curriculum requires careful consideration of the learners’ needs.

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IT Training Department Blog

MARCH 16, 2023

For example, customer onboarding and employee onboarding are nearly identical in name, but their goals are very different. Customer onboarding focuses on getting customers acquainted with software so they’re more likely to use it and continue (or start) paying for it.

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Fly Plugins

MARCH 5, 2024

Moreover, CMEs also help doctors stay updated with changes in medical guidelines, regulations, and ethical standards. By streamlining the onboarding process, healthcare organizations can help new hires quickly acclimate to their environments, understand job expectations, and familiarize themselves with institutional protocols and procedures.

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LMS Industry Healthcare Learning Management System Compliance Training 219

Lambda Solutions

JULY 5, 2023

Moodle Cloud, a cloud-based learning management system, provides a powerful platform for educators and trainers to create, manage, and deliver online courses. In this blog post, we will explore the key steps and features of Moodle Cloud to help you maximize its potential and create a successful online learning experience.

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Infopro Learning

NOVEMBER 8, 2022

It helps implement a continuous learning culture within an organization. Microlearning courses are usually 10 minutes long, and creating high engagement in this time frame is imperative for learning leaders. There are several strategies to create intriguing content quickly. Choose Mobile Customization for Seamless Learning.

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microlearning Strategy Solution Effectiveness 282

Kitaboo

JUNE 6, 2022

You’d like to buy some of your courses from off-the-shelf content providers, but you may like to create custom courses in-house for certain topics. Just creating HTML5 interactivities won’t do. This combination can greatly help you to accelerate your learning and development programs. Guidelines for SCORM compliance.

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The Logical Blog by IconLogic

FEBRUARY 13, 2017

MadCap Flare is a tool used to create online Help, software and API documentation, policy and procedure manuals, knowledge bases, and user guides. It's Flare has a powerful report generator that can create over 100 reports to help you manage your projects.   Reports are easy to create.

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TechSmith Camtasia

SEPTEMBER 9, 2019

Snagit now helps employees process information faster and with a professional polish that meets the high-quality expectations maintained by DFCU Financial. However, they found that free system tools hindered productivity and turned to TechSmith for help. Giving employees the right tools for the job. Learn More. The Results.

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TechSmith Camtasia

FEBRUARY 24, 2020

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service.

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Epilogue Systems

MARCH 23, 2023

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

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Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free. Key Features: .

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WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training How to Create an Effective Logistics Training Program (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin Training is an essential part of any successful logistics business.

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eLearningMind

JULY 21, 2023

Instead, utilizing simulation-based eLearning could help get you there. As learners participate in and test out their newfound knowledge and skills, they’re more likely to engage with the material and apply what they’ve learned in real world situations. Simulations don’t really make sense when eLearning is knowledge based only.

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IT Training Department Blog

SEPTEMBER 14, 2023

And of course, it’s also essential to help employees use company software effectively for their job. Good software simulations create a world where mistakes are welcomed and learning is easy without the fear of irreversible consequences. A customer service agent would use the CRM very differently than a salesperson might.

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Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. Who Is the Modern Customer? Train on your company’s knowledge base. So, where do you start?

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Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

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Maestro

DECEMBER 15, 2022

Learning in the flow of work is often a more realistic way to engage learners and helps build a high-performing culture of learning. There should also be a strong internal knowledge base in place so that learners can always access the information they need and explore the learning paths that interest them.

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IT Training Department Blog

MARCH 16, 2023

For example, customer onboarding and employee onboarding are nearly identical in name, but their goals are very different. Customer onboarding focuses on getting customers acquainted with software so they’re more likely to use it and continue (or start) paying for it.

Performance Support 52

Performance Support Support Help Organization 52

Fly Plugins

NOVEMBER 27, 2023

With WP Courseware, you not only get the essential tools to create and deliver your online courses but also a whole suite of additional functionalities. It offers built-in gamification features that can help boost student engagement and motivation. Let’s start with the basics.

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Alternatives LMS Courseware Budget 130

Hurix Digital

JUNE 21, 2019

Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. In this article, we will explore the different verticals of video-based learning. How to Create Employee Training Videos?

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Custom eLearning Development Compliance Training Video Create 82

TechSmith Camtasia

SEPTEMBER 30, 2019

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Because if someone can’t find your video, it can’t be helpful.

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Docebo

SEPTEMBER 16, 2020

Onboarding materials help us manage, deliver, and measure an organization’s onboarding process and new hire training programs. . Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. .

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Yukon Learning

JUNE 15, 2023

Read on as we answer the “as heard in training” question: “ How do I create an accessibility checklist? “ If you’re tasked with creating an accessibility checklist, it can seem pretty overwhelming! Not sure where to start? You’ve come to the right place! So, let’s break down these steps…starting with “Why?”

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SweetRush

JULY 28, 2022

In our article Comparing Off-the-Shelf vs. Custom eLearning Solutions: Which Is Best? , we took an honest look at the benefits and potential pitfalls of buying a ready-made eLearning solution versus building something from scratch with a custom eLearning solution provider. What is custom learning? Why would we do this?

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