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LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

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3 Customer Service Training Ideas That Are Engaging and Effective

Unboxed

According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” To retain your customers and keep them happy so you can grow, you need to prioritize your employees by implementing effective customer service training ideas so they’re equipped to be as helpful as possible. Customer Service Training Games and Activities. Customer Role Play.

3 customer-centric ideas to rock your cultural transformation

Litmos

I would argue everyone should be putting customer experience at the center of their cultural transformation today. Here are a few ideas for moving your organization from a product-first business to a customer-first company. Create a compelling mission.

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. Delightful customer service is the name of the game.

How to Measure Customer Value (And Why It Matters)

Talented Learning

Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. But what exactly does it mean to create value? And how can you reflect this in customer-focused metrics? ” Why Value Creators Put Customers First.

How happy employees create happy customers

Rustici Software

Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers. Culture Customers Office

The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Bad training is created quickly.

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Customer experience isn't my job

Litmos

Is customer experience everyone’s job? Without leadership, customer experience is a nice idea but never executed. The best organizations focus on customer experience throughout the entire enterprise, not just in traditionally customer-facing roles.

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The Importance of Listening to Your Customers (+How It Will Benefit Your Business)

Docebo

So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Learning organizations have to be more service minded.”.

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30+ Ideas for eLearning Portfolio Samples

Experiencing eLearning

For example, the Instructional Designer or eLearning Developer demo in my portfolio is based on an activity I originally created for a health care client. For many people, the best solution is creating new content from scratch. If you love software training, create that kind of samples.

5 LMS Ideas to Try this Week

TOPYX LMS

Have you been searching for a few LMS ideas creative enough to renew your employees’ interest in online learning/training? LMS ideas that are engaging stir up a passion for learning, even if the learning is centered on subjects like customer service or safety procedures.

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A Customer Service Skills Training Plan That Pays Off

Unboxed

Your customer service team is the face of your company. Every day, every single agent impacts how your customers perceive your brand. But you can prevent that from happening with a strong customer service skills training program. Studies show that consumers who have a bad service experience are more likely to post, Tweet, text, and tell their friends about it than those who have a positive experience. But do your customer service reps?

Deliver Outstanding Customer Service with Screen Recording

TechSmith Camtasia

Over the past several years, the term customer experience has continued to gain momentum. Consumers are no longer limited to purchasing goods and services from local businesses. Be so amazing that your customers want to tell everyone about their experience.

Creating a Corporate University Structure

Your Training Edge

Regardless of the name, your corporate university is still based on creating value and not just delivering academics. But in the meantime, you should definitely create a structure that includes policies, procedures, and standards.

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30+ Ideas for eLearning Portfolio Samples

Experiencing eLearning

For example, the Instructional Designer or eLearning Developer demo in my portfolio is based on an activity I originally created for a health care client. For many people, the best solution is creating new content from scratch. If you love software training, create that kind of samples.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.

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10 Ideas for Great Video Content

mysimpleshow

It is a highly effective way to create brand awareness. We have selected the following ten content video ideas that you can use to connect with your target audience : 1. So, create a short video in which you communicate what you are all about.

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Leverage your customer service superstars to train for success!

Litmos

They handle customer issues with ease and understand how to juggle many tasks at once. They turn an angry customer into a loyal fan. Sure, Jane follows the rules, but she also adds her own ideas and ways of doing things. There are superheroes in your organization.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Everything You Must Know Before Selecting Gamification Services

Hurix Digital

According to a report by Mordor Intelligence , the global gamification services market was valued at USD 5.5 Our gamification services and elearning solutions can be customized to your unique business to address strategic challenges and enable learners to tackle them in that business scenario.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

4 Ways to Make Our Ideas Stick

eLearning Brothers

I’d like to share my top 4 ideas from the book that I think are helpful for instructional designers. There’s nothing complicated about that, and it’s easy for customers to remember. The idea sticks. But the idea sticks, doesn’t it?

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7 Innovative Ideas to Enhance Workforce Effectiveness

ProProfs

You can keep improving and tweak these ideas to ensure they suit your business culture and type. Another good idea is to hold standing meetings because the evidence tells us that they boost employee engagement, improve group performance, and decrease territoriality.

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5 Training Strategies to Improve Customer Retention

Pract.us

Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.

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4 Impressive Packaging ideas for Photography Business

Learnloft

Every business needs proper exposure to get recognized in the market and make their mark among the customers. You can create product boxes, bags, pouches, and other shapes according to the need of the product and the event to give it a wholesome outlook.

Webinar: The Story Behind Creating Style Templates

eLearning Brothers

When we first started creating templates, our goal was to make the coolest designs possible and let you customize them as needed. Thus, the idea of Style templates was born—a family of matching layouts, interactions, and quizzes.

All You Need to Know About Measuring Your Customer Training ROI

Your Training Edge

Customer training is an important part of your business activities because you get an opportunity to teach the customer about your product. The training provides great benefit as it helps the customers fully comprehend your product and not only use it for once-off purposes.

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Webinar: “Yes, And:” An Improviser’s View on Custom eLearning

eLearning Brothers

We had a hilarious and informative webinar this week with Ivan Bigney from our Custom Solutions team. In addition to being a top-notch Custom Solutions Consultant, Ivan is a regular in the local improvisational comedy scene. eLearning Brothers Custom Solutions team does just that.

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers.

Best WordPress Web Design Services for Business

Learnloft

Using Word press Web Design Services you can build a website for any kind of business. First of all, it creates an online presence for your business. If someone wants more information about your business or services they can visit your website to read more about you.

Top 7 Internet Tools to Brainstorm Ideas for Your MOOC

Your Training Edge

In order for an MOOC to work, it needs to be built around an intriguing idea that will capture the attention of every single participant, be it a student, or an employee of the company. Easier said than done, because great ideas don’t exactly grow on trees.

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How To Make An Effective Customer Testimonial Video

Your Training Edge

A customer testimonial video is a wonderful piece of social media that converts audiences who see it. Remember that it is different from a commercial video that advertises products and services in one important aspect. Identify the Potential Customer.

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