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Customizable Courseware for Creating Compassionate Customer Service Courses

eLearning Brothers

For most businesses, one could argue that their mission is to serve those that patronize their products and services. If that is the case, such businesses ought to make customers and clients their top priority.

How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service.

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The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. What led you to customer education, specifically?

Webinar: Creating Meaningful Scenarios

eLearning Brothers

Often there are opportunities that are missed out on to truly change behavior through impactful scenario design. Over several years Misty has developed the 4 Cs to Meaningful Scenario Design. You can see more of the amazing work our Custom Development team is doing by clicking here.

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Creating a Corporate University Structure

Your Training Edge

Regardless of the name, your corporate university is still based on creating value and not just delivering academics. But in the meantime, you should definitely create a structure that includes policies, procedures, and standards.

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Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Customize Your Customizable Courseware In the Cloud With Lectora Online

eLearning Brothers

You can now collaborate online with your team as you customize these training courses to your heart’s content. Our team of instructional designers, copywriters, graphic designers, and eLearning developers created this courseware to get training professionals 90% of the way to a course.

Leveraging the Capabilities of AGILE Instructional Design Strategies

eLearning Brothers

As creator Conrad Gottfredson explained, AGILE instructional design “was founded upon the need of today’s organizations to be agile and adaptive.” Involving stakeholders throughout every major step in the instructional design process. Designing using collaborative tools.

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De-escalate Your Angry Customers with Customer Service Training

CommLab India

This statement differentiates good and bad customer service. The experience you deliver to your customers is the most important factor and it marks the success of your business. In this context, customer service training takes the center stage.

Webinar: “Yes, And:” An Improviser’s View on Custom eLearning

eLearning Brothers

We had a hilarious and informative webinar this week with Ivan Bigney from our Custom Solutions team. In addition to being a top-notch Custom Solutions Consultant, Ivan is a regular in the local improvisational comedy scene. eLearning Brothers Custom Solutions team does just that.

How to Create an Effective Refresher Training Course

LearnDash

Maybe one year the focus is on customer service, another year it’s on security practices. A great refresher training course offers context, creates commitment, and inspires action. The post How to Create an Effective Refresher Training Course appeared first on LearnDash.

What Opportunities are there for Instructional Designers  &  Developers?

Adobe Captivate

In Ireland and the UK, we have a shortage of Instructional Designers, Developers and Trainers to meet demand. First, you need to identify what role you wish to take, designer, developer or trainer? Your local college or employment centre will have all of the details for the courses and services available. Many designers don’t develop eLearning and the opposite is also true for developers. The ADDIE Model. Merrill’s Principles Of Instruction.

Cammy Beans Learning Visions: The Value of Instructional Designers

Learning Visions

Cammy Beans Learning Visions Musings on eLearning, instructional design and other training stuff. Many instructional designers ( Christy Tucker , Wendy Wickham ) build their own courses using tools like Captivate. I dont think good instructional design requires a degree.

5 Things to Consider Before Implementing Customer Training

TalentLMS

Whether your company sells software applications or water pumps, a formal customer training program helps you reach all customers with the specific learning they need to successfully use your products. Who is your customer training intended for?

5 Instructional Design Principles to Improve Your Course

LearnDash

How to use instructional design to create a more effective learning environment. We all want to create the best possible course to offer our learners. Fortunately, there’s an entire school of thought behind creating effective course materials. While instructional design can be an intimidatingly broad subject , there are a few principles you can easily grasp and incorporate into your courses right away. Create a narrative.

You Suck at Instructional Design

eLearning Alchemy

You suck at Instructional Design. It’s worth asking yourself: “ Do I suck at Instructional Design? Isn’t it part of the designers job to help make motivation (i.e. How do you define instructional design? Length: 1329 words.

Why customer service soft skills training doesn't have to be so hard

Yarno

We’ve all heard the term “soft skills” before; it’s what stops us giving it right back when a customer yells at you because their food is five minutes late, or you took more than five minutes to resolve their complaint, or you won’t let them return a jacket without tags, which has a big stain on it that was there “before they bought it.” Empathetic to the customer’s complaint, or not. And what about the biggest, baddest, most billionaire-creating example of teaching soft skills?

Tracking Instructional Design to Efficiently Develop Training

dVinci Interactive

Tracking Instructional Design to Efficiently Develop Training More than 2,000 associates in services and operations support Edward Jones financial services branches nationwide. As a leader developing custom training and performance solutions for these associates, Susan Prichard has evaluated and implemented methods to make the instructional design process more predictable and efficient.

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Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. That’s why a huge component of a large product launch is often a refreshed approach to customer training.

Four Ways to Speed Up the Instructional Design Process

Mindflash

If we had two more instructional designers we could give them what they want.”. Things are speeding up, and you cannot go back to the VP of Customer Service and tell her that, “based on our development process (ADDIE), we can have that new product training ready in 4 months.”

Custom Learning Experiences: Next Commercial Training Trend?

Talented Learning

It is happening again with a tectonic shift in LMS design principles. Customer-focused organizations everywhere are making “ learning experience ” a top priority and for commercial training companies, and it has become a mission-critical requirement.

How to use your LMS to Improve Customer Relationships

TalentLMS

Because there is a second group that stands to benefit from your team’s use of an LMS — your customers. Improve customer onboarding to get started on the right foot. One of the most critical points of contact you have with a customer is the first — their onboarding experience.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. Tips for creating “findable” videos.

Guide: What Does an Instructional Designer Do?

eLearningMind

If you landed on this page, you’re either considering a career in the eLearning industry, are going to school for a master’s degree in instructional design, or you’re already working as an Instructional Designer (ID) and want to grow in your career.

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Instructional Design Opportunities In Energy Generation, Transmission & Distribution

Convergence Training

Tom Baer is an instructional designer with Puget Sound Energy (PSE) in the Seattle, WA area. Faced with changes in the industry, PSE has recently doubled-down on their investment in instructional design and training at their organization.

eLearning Innovation at PayPal

eLearning Brothers

Interested in what Misty and the rest of the eLearning Brothers Custom team can do for you? Custom Solutions. How can you help learners feel connected during asynchronous experiences? How can you tailor a standard eLearning experience in a way that makes it feel personalized?

How to Create Engaging Training in the Age of the Eight Second Attention Span

TalentLMS

In this post, we’ll teach you how to expand your learners’ attention span and create engaging training. 11 tips to create engaging training. If being on-topic is the first rule for creating engaging training content, being succinct is the second.

For Courses That Make a Difference: Remember Your CBAs

eLearning Brothers

I’ve been designing courses for a number of years now. Second, creating courses that influence or change learners’ “ Behaviors.” And finally, designing courses that give learners the opportunity to “ Apply ” what they have learned. So, what do we do as course designers?

Immersing Learners in Engaging eLearning Assessments

eLearning Brothers

Projects or Exhibitions: A prompt for the learner to create a “product”—such as a plan of action or a presentation that they share with their team—that demonstrates what they’ve learned in the experience. Custom Solutions. Chapter 2 in Educative Assessment: Designing.

Why Training Fails…and What We Can Do About It

eLearning Brothers

Before becoming an instructional designer ten years ago, I was a teacher. Perhaps the most overlooked and undermanaged item in designing training is addressing the learner’s concern: “How will this affect me personally?” Custom Solutions.

Top 10 Instructional Design Tips for Effective eLearning

CommLab India

Instructional Design (ID) plays a crucial role in designing an engaging and effective e-learning course. The instructional designer employs ID strategies to create good e-learning courses that facilitate optimum knowledge transfer.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. You’re creating chaos and disempowering your people.

7 Technical Tips for Creating Video Lectures

eLearning Brothers

Create engaging educational videos with no hassle or specific training? Check out 7 tips for creating video lectures on how to put together text, visuals and audio for the ultimate video lecturing experience. Creating video lectures these days is a piece of cake.

Three Ways to Speed Up Instructional Design

Mindflash

Business today moves fast, and it’s become critical for instructional designers to ramp up their own processes just to keep pace. That means it take over 11 months to create a new one-week training program for new hires. Or it’d take two designers almost half a year.