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Gadgets, Games and Gizmos: Beyond iPoding

Kapp Notes

Click on the link if you'd rather listen to the podcast of this post, Beyond iPoding , you can find it here. don't need an iPod to listen, just your computer. Often a short audio narration provides the information and coaching needed to help an employee solve a problem or deal with a customer issue. The wide spread adoption of MP3 Players like Apple's iPod products has lead to an entire ecosystem of tools, accessories and content providers.

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e-Clippings (Learning As Art): Zone Alarm Listen UP!! This is NOT Customer Service!

Mark Oehlert

This is NOT Customer Service! My problem, beyond the obvious, is that the response from Zone Alarm acts as if this is just something that happens all the time (probably does) but worse than that - that it is somehow acceptable to create a product that routinely kills multiple hours of customers time fixing the problem! Now click the Service Tab, place a check in "Hide All Microsoft Services." This is NOT Customer Service!

3 Easy Ways to Create Silhouette Characters

Rapid eLearning

One possible solution is to shoot your own photos, which I covered in a previous blog post on creating your own stock images. In today’s post, I’m going to show you some easy ways to create and use these characters in your elearning courses. Create Your Own from Clip Art.

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How Looop is Helping Edwardian Hotels Deliver Consistently Exceptional Client Care

looop

It’s a job where staff engagement and customer satisfaction are deeply entwined, with no margin for error. All of our room attendants – about 80 percent of our workforce – work using an iPod, so that technology was already available and accessible. She was continually surprised with how their customer service stretched far beyond the product itself. When we started with Looop there was only two of us creating content.

18 Top Learning, Technology & Media Links: Weekly Digest –12

Upside Learning

A must-read for those venturing into custom e-learning business or people who are getting started with their first e-learning project. Users increasingly turn to smartphones and tablets to consume and create content, whether on the go or on the couch.

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Training Plan For iPhone Application Development

Upside Learning

While working on IPhone development I have collected some links and we thought of creating a training plan for iPhone development for other Upsiders. Having knowledge of a server side programming language like J2EE, PHP, or ASP.Net will certainly help as any reasonably sophisticated iPhone app will require communication with third party services for data. Knowledge of web services like Restful (for communication) and JSON for data interchange is an added plus.

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5 E-learning Development Challenges for a Training Manager

CommLab India

Challenge #1: Creating courses in a short span of time. If a new machine or device is launched, service technicians need to know how to repair and handle the parts. To train the millennial workforce, microlearning modules that can be delivered through mobile devices need to be created.

What L&D can learn from the Apple marketing strategy

Sponge UK

Making people aware of the learning and development services that are available in your organisation is critical. When introducing something completely radical in the field, like the original iPod, you need to explain why it’s something people need.

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On the brink with mobile– what learning executives say

Allison Rossett

We need to ensure that all work streams are considered: work time entry, access to employee self-service, and access to learning as well as technical on-line tools, and [access to] the knowledge base.” Michael Glass, with years of leadership in financial services organizations, offered this example. He described programs that he built for the sales force which the force then distributed to appreciative customers. Words without actions. Words without actions.

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Cammy Beans Learning Visions: e-Learning Guild Mobile Learning Report

Learning Visions

Definition of mLearning: "An activity that allows individuals to be more productive when consuming, interacting, or creating information, mediated through a compact digital portable device that the individual carries on a regular basis and has reliable connectivity and fits in a pocket or purse."

Picking the "Right" Smartphone for mLearning

mLearning Trends

In our role of assisting customers and partners with planning and deploying successful mobile project projects, one of the key requirements every team wrestles with is where they need to "set the bar" when determining the target mobile devices they'll need to reach and support. The reason is simple: mobile devices -- especially smartphones -- were not created equal.

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2010: mLearning Year in Review

mLearning Trends

In fact, each of the “Four Horsemen” who rule the enterprise – namely SumTotal , Saba , Plateau & Geolearning – gave it a go in some way although no one outside their immediate customers or PR agencies seemed to notice. A.K.A. How our January 2010 Predictions Played Out!

Top 10 LMS/LCMS Trends and Forecasts

eLearning 24-7

Many vendors service multi-conglomerates that are international, rather than companies that are based only in country x and no where else. This trend is one of the worst in our industry and while not every vendor does this unscrupulous approach – with the appearance of worldwide dominance (even if they just have a sales office there and no clients), there are enough vendors who do this that it serves as a disservice to potential customers.

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Cammy Beans Learning Visions: Adobe/Bersin Overview of the eLearning Industry

Learning Visions

Study Methodology: Studied Adobe customer base -- how using the product and how they might like to be using it. Example: On-Demand architecture create content in smaller chunks leverage it across delivery formats chats, PDF, etc. Virtual Classroom is the most popular application of ASP solutions Adobe looking at/is partnering with Verizon and Qualcomm Key Finding #3: Mobile Content starting to take off (still a niche) Ipods, blackberry, cell phone.

Web Conferencing: Voices from the Underground

eLearning 24-7

While you can use “WC&# for meetings – the real strength and ultimate power for you and your end users (employees, customers, both) is webinars. What about people with Ipods? If this is of interest to you, some offer it for free if it is part of their storage service, others charge extra. Worse case, you get the files, load into your LMS or e-learning community and have had some customization created for the download tracking information).

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Cammy Beans Learning Visions: Brent Schlenker: Marketers and Game Developers Know More About Learning Than We Do!

Learning Visions

We don’t typically create the new tools in eLearning – that innovation is happening in other places – e.g., marketing. Put the customer/consumer/learner first. The best stuff is not trickery – it’s an engaging game; it’s a great product or service. But most of all it's about treating learners as a customer, in the Peter Drucker sense of the word rather than some cheesy customer servce training.