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Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

Like many bosses, Jon Kaplan thought he was a good leader. He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees.

Putting People First

CLO Magazine

When it comes to learning, Jon Kaplan truly understands the importance of emotional engagement. Kaplan finally confessed his secret to a classmate and got the remedial help he needed, but by then he had become “incredibly ashamed” and his academic performance suffered through grade school.

Ep9: Up-skilling your workforce to future-proof your organization


Today, I’m joined by Jon Kaplan of Corvantus Consulting. So, I’m Jon Kaplan; I’ve spent my entire career, 25 years plus, in the learning industry. ” Jon Kaplan on the @learn_at_large podcast” Tweet this. ”” Jon Kaplan on the @learn_at_large podcast.

CLOs, Forget Executive Education: You Need to Invest in the Frontline


Research shows that doing so can reduce attrition, create a talent pipeline for management positions, and help address the mismatch between job openings and people looking for work. ” Savion also noted that Dell’s partnership with College for America , a fully accredited online degree program, has helped frontline workers develop the communication and problem-solving skills necessary for delivering a great customer experience while also providing them with a college degree.

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Adapt Leadership Styles to Solve Ambiguous Problems

CLO Magazine

This sort of thinking challenges fundamental assumptions and can create paradigm-changing ideas. It is the kind of thinking that leads to a business like O2 transforming itself from a mobile phone company to a customer service provider.

18 Top Learning Systems Trends to Watch in 2018

Talented Learning

Purdue acquired Kaplan University. Instead, these are precision tools, aimed at customers who are grappling with well-defined issues. We’ve analyzed results from LMS vendors who publish outcomes of their customers’ extended enterprise learning initiatives.

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Being Thankful: E-Learning Thoughts

eLearning 24-7

Vendors who improved their customer service significantly including adding extensive multilingual support for their web site, products. Vendors who created their own integrated web conferencing tool, rather then charging end users extra to use their “partner” integrated one – achieved by having you purchase a separate license. Free widgets, plug-ins and apps for customers to use with their product(s). Kaplan IT Training – STT Trainer.

E-Learning Trade Shows + Product Reviews 4 #TK11

eLearning 24-7

Demonstrations are crucial, whether it is a 30 minute one, with an audience or one on one, with a potential customer. Placards or posters of features, capabilities or services – a quick glance to see, to entice you, to check them out – sadly the majority do not do this, even those whose booth location is based on the paths known for heavy foot traffic. Kaplan Learning Technologies – Atlantic Link & STT Trainer products.