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Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. But, how do you increase the chances of this happening? How do you help your customers discover you are the solution for them? The answer: customer education. It’s fast becoming a must-do strategy for modern businesses. What is customer education?

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5 Questions for Making Better Customer Education Content

TechSmith Camtasia

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service. And that’s why creating high-quality customer education content that addresses your customers’ needs, pain points, and knowledge gaps matters.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Video-based learning is not an unknown concept. Yet L&D pros are challenged with limited budgets, small teams, and a gap in demonstrating return on investment (ROI). Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. In this article, we will explore the different verticals of video-based learning. Why Video-Based Learning?

The Authentic Learning Model: 7 Things Every eLearning Pro Should Know

Infopro Learning

Are your online learners struggling to put their knowledge into practice? Do you need to add more real-world context to your eLearning course? In this article, I’ll explore everything eLearning pros need to know about the Authentic Learning Model. Everything eLearning Pros Need To Know About The Authentic Learning Model. Online learners are able to apply their knowledge in a realistic and relatable context.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Video-based learning is not an unknown concept. Yet L&D pros are challenged with limited budgets, small teams, and a gap in demonstrating return on investment (ROI). Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. In this article, we will explore the different verticals of video-based learning. Why Video-Based Learning?

Manage Customer Satisfaction with a Crisis Management Plan

Sales Hacker

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. Keeping your customers happy when something inevitability goes wrong (whether it’s a service interruption or a global pandemic) is a hallmark of a successful company. You’ll learn: What qualifies as a customer satisfaction crisis. How to create a crisis management plan. What Is a Customer Satisfaction Crisis?

7 Tips To Create A Self-Paced eLearning Course

TalentLMS

In this article, we’ll share 7 helpful tips for creating effective and engaging courses for learners who want to learn at their own pace. How To Create A Self-Paced eLearning Course. Create Personalized eLearning Plans. However, there must be a foundation they can build on, such as a customized eLearning plan. For example, asking online learners to team up and create blogs, online presentations, and tutorials with the help of eLearning authoring tools.

How to Design Performance-Based eLearning Interactions

Tim Slade

One of the most important lessons I learned when I first started designing and developing eLearning courses was the importance of building performance-based eLearning interactions. And to be 100% honest, when I look back on my early work as an eLearning designer, I can say that I had no idea what I was doing. In other words, the only knowledge or skill the learner needs to apply to complete a click-to-reveal interaction is the use of their mouse and nothing more.

Better Support with Snagit: 4 Tips to Make Your Help Desk More Helpful

TechSmith Camtasia

In everything we do here at TechSmith, our goal is to make our customers happy. Every support team has the same general goals: engage with customers and hopefully solve their issues quickly and with ease. Bulk up your knowledge base. Solve customers’ issues before they even contact you by adding screenshots to your FAQs and getting started overviews. If you don’t have a knowledge base yet, seriously consider putting one together.

Learning objectives: Our frenemy

Making Change

” We all know this. What do I mean by “conventional learning objectives?” Do people actually need to “learn” something? A knowledge or skill gap clearly exists. Closing that gap will help solve the problem. Is there really a knowledge or skill gap? With your client and SME, first identify what people need to do on the job , and then walk through this flowchart before agreeing to develop training.

4 Reasons Why Learning and Development Should Play an Essential Role in Any Organization

Your Training Edge

They say that knowing is half the battle. In business, learning and development do have a measurable impact on the organization in multiple areas, though it may not be as easy to monitor. When someone talks about training and new hires, the default assumption is that you’re discussing training new hires on how to do their job. This is aside from the 15 to 30 percent increase in profits seen when you fill in knowledge gaps and upskill employees.

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Increase Course Performance with These 7 Tips for Bite-Sized eLearning

Docebo

Fortunately, they have technology on their side, and they know how to use it. Here are 7 tips and tricks for creating microlearning materials for your bite-sized eLearning program: 1. In fact, it’s best to stick to just one subject and focus on the bare necessities, such as the key takeaways that learners need to know to carry out a task. If needed, they can simply access the eLearning activity again in order to fill in the gaps.

7 Simple Steps to Implement your New Training Program

Paradiso

People from the e-learning fraternity often ask me– “Sach, we know we need solid training programs, but how do we get started?” No matter what kind of training program you are starting, whether it’s a channel partner training, a customer training, employee training, you need to send a survey out to actually assess what are the training gaps. Whether the gap is related to certain product, features or processes or whatever. Create Content.

How to Link Your Training Programs to Your Business Goals

ProProfs

Did you know that only 36% of organizations have learning strategies aligned with the long term problem that they are trying to solve? Watch this video to learn how to create an online course for your employee training program : Before we jump into the specifics, let’s address this fundamental question: Why align training programs with your business goals? Usually, the goal of an employee training program is to enhance the skills, knowledge, and productivity of employees.

Employee Training and Development during TOUGH Times

Ideaon

Its purpose is to identify gaps in employee knowledge, then use education to amplify skill sets. The ultimate goal of any company’s training and development program is to improve business by closing the gaps in knowledge using learning solutions. Here are our top four most compelling advantages that will improve your business practices and see the highest return on your investment: It allows you to identify and develop skill gaps in-house.

Technology Helps Put the Power of Learning in the Employees' Hands

ATD Learning Technologies

As we progress on the digital front for our customers, internally we were still focused on classroom training. The L&D design team was working on the company’s learning strategy and had found six trends affecting our approach to learning: The employee base was already at 51 percent Millennials, and creeping upward steadily, bringing new expectations to company-provided development opportunities. What and who do marketers need to know to perform?

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Think Like a Start-Up, Act Like a Product Manager

CLO Magazine

They are not programmers themselves, nor do they build or operate the product. Above all, L&D must stop creating learning content and instead start directing employees (subject matter experts) to do so. Creators first invest enormous amounts of time into understanding and empathizing with their customers. Then they make design decisions based on what users want. Resistance to Change: Do SMEs Have What It Takes? What do they need?

Transitioning to a Data Driven Learning Department

CLO Magazine

We live in an increasingly knowledge-based economy. So why do we let the group responsible for improving the value of our most important asset get by without any accountability for results? How do we let them get by without being able to demonstrate and quantify the impact of improving the knowledge and performance of our people? First, data can create an agile culture of continuous improvement. Talent is our most important asset.

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How to Increase Digital Fluency by 172%

Lemonade

Before the training, less than 1/3 of their employees felt confident recommending digital products to customers. Use Game-Based Learning to Make the Basics Fun Before your employees recommend a product to customers, they need to understand how it works and why it's beneficial. That’s where game-based learning comes in. With a game-based learning program you can teach employees the value of each product -- as well as benefits and features.

6 Clear Signs That Show Your Organization Needs an LMS Software

ProProfs

But how do you know that the time is ripe for your organization to embrace such a software platform? Traditional training based on regular classroom settings require a lot of manual work in creating content, imparting the knowledge in classes, tracking the progress of each learner, and grading them. You can customize different courses with settings and configurations before assigning them to different learners. Absence of Knowledge Base.

Employee Training and Development during Tough Times

Ideaon

Its purpose is to identify gaps in employee knowledge, then use education to amplify skill sets. The ultimate goal of any company’s training and development program is to improve business by closing the gaps in knowledge using learning solutions. Here are our top four most compelling advantages that will improve your business practices and see the highest return on your investment: It allows you to identify and develop skill gaps in-house.

‘Best of Elearning! ’ Awards Honor 100 Top Solutions

mLevel

There is no better honor than to be nominated by users and customers of these best-in-class solutions.”. >> Filtering based on groups, date range, courses, activity and more. CUSTOMERS. It seamlessly handles off-the-shelf and custom courseware, instructor-led, “blended,” and virtual classes, videos, and a wide range of informal learning content. >> Rapid deployment: most customers are up and running in less than a month. >> CUSTOMERS.

Agile Businesses Need Agile Training

Kea

The traditional training paradigm is classroom-based, where monotonous lectures, crammed full of information don’t really foster retention. Moreover, such training is often broad-based and caters to the entire group. In addition, in the corporate environment, traditional training modules often do not entail any assessment or monitoring of the training, which means that we really don’t know whether all the effort put into training by all concerned has borne the desired fruit.

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7 Signs That You Need An LMS For Your Business

LearnUpon

Although each LMS is different, the majority are cloud-based and allow you to create courses, enroll and report your users’ learning. Do I have to train remote learners? With most companies now having teams, employees, customers, members and so on situated across the world, it’s vital that everyone can access their training when they want, or need to and that their training is tracked. Do I have multiple groups of users to train?

The 10 Best MindTickle Alternatives

Continu

Each of these competitors bring engaging learning experiences, several integrations, and high-level customer support. We will often release trainings that are “optional” instead of “mandatory” for our learners, and it’s not easy to delineate these two scenarios and it creates some havoc from a reporting perspective.”. Now that you know some of the challenges, here are 10 great MindTickle alternatives. Noted customers. Subscription based.

Agile Businesses Need Agile Training

MagicBox

The traditional training paradigm is classroom-based, where monotonous lectures, crammed full of information don’t really foster retention. Moreover, such training is often broad-based and caters to the entire group. In addition, in the corporate environment, traditional training modules often do not entail any assessment or monitoring of the training, which means that we really don’t know whether all the effort put into training by all concerned has borne the desired fruit.

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Performance Based eLearning

TalentLMS

For such reasons, it is critical to define the type of improvement you wish to achieve through your eLearning course: Is it information based? How do you achieve a performance boost in your learners? How do you access their learning and ensure that they will apply it in a real word context? Above all, how do you justify to your top level managers, that your eLearning course is a result of a gap analysis between strategic goals and current performance.?

How to Increase Digital Fluency by 172%

Lemonade

Before the training, less than 1/3 of their employees felt confident recommending digital products to customers. Use Game-Based Learning to Make the Basics Fun Before your employees recommend a product to customers, they need to understand how it works and why it's beneficial. That’s where game-based learning comes in. With a game-based learning program you can teach employees the value of each product — as well as benefits and features.

Why the 70:20:10 model works for online training

Matrix

Since more and more of today’s work is knowledge-based, active adults know that sometimes it is impossible to separate learning from work. A very popular learning theory is based on the 70:20:10 model. It is based on three main sources of learning: Experiential learning: 70% of learning happens through job-related experiences, like taking on new responsibilities, taking part in projects or working groups or using feedback to try a new approach to an old problem.

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They Might Not Need Training, Just a Little Support

Mindflash

This is horrifying considering we spend so much effort creating quality training programs. The good news is that this “forgetting” can be overcome if we implement evidence-based interventions, and performance support is an effective intervention that can help people remember what they learned, when they need it, in order to perform. Performance support is about helping people solve the problem, “What do I need to know now to perform this task?”

Podcast 33: Training ROI in Action – With Ajay Pangarkar

Talented Learning

No one I know is more uniquely qualified or passionate about this topic than Ajay Pangarkar , CTDP, FCPA, FCMA. But basic knowledge can give you the competence and confidence to work more effectively. . And that foundation is based on finance and accounting rules that business leaders know. “Why do we need this, anyway?” So you won’t see any type of knowledge accountability there. So what did marketing do? Do you see that?

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5 Key Ways to Improve Training and Development

GoConqr

With the emergence of new cloud-based software platforms, training companies face the threat of being replaced by online versions, especially for knowledge based training. On-site and in-person training still has a huge role to play, particularly for performance based training. With cloud-based software programs, you can evaluate progress during the learning process; reporting on attempts, result and completion times. Create a Roadmap With Different Objectives.

The Importance of Extended Enterprise Learning for Business Development

Continu

You know the benefits of training your employees, but what value do you place on training stakeholders, suppliers, and even your customers? If you don’t focus on extended enterprise learning, now is the time to do so. As we mentioned above, these groups of people can be dealers, channel distribution partners, suppliers, resellers, franchisees, and customers. By offering training to your customers, they feel empowered and knowledgeable right away.

Why companies should consider the gamification of work

Matrix

Spending too much time doing the same thing is not appealing to anyone, no matter their age. And on top of that, newly grads are still figuring out what to do with their lives. With the right training, employees know they can change not only jobs, but industries as well. Keeping these ideas in mind, what can companies do to fight low employee retention rates? But many companies operating in the knowledge-based economy could do this gamification of work.

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