Growing From Knowledge-Based to Performance-Driven Learning

mLevel

A consistent observation I’ve made is that the majority of learning deployed to organizations is purely knowledge-based. In fact, many L&D professionals I’ve worked with report that 70% to 85% of the learning they provide their organizations is designed to only build knowledge.

3 Ways to foster a knowledge based organization

SkyPrep

3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization.

How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

While Vanessa was struggling to create high-quality images for the DFCU Financial IT knowledgebase, tellers at branches across the state were also struggling with the limitations of the built-in tools. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Video-based learning is not an unknown concept. Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. Why Video-Based Learning?

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Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Customer Stories

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Video-based learning is not an unknown concept. Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. Why Video-Based Learning?

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10 eLearning Strategies to Create Employee Development Training

EI Design

In this article, I outline how appropriate eLearning strategies can help L&D teams offer highly customized training that can keep pace with dynamic business demands. eLearning based employee development training: Aligns to the way modern learners want to learn.

Want the Best Customer Service Training? Modify it for Modern Customers

Unboxed

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? Consider these four best practices when modernizing your customer service training.

Enhanced Feature: Create Custom Certificate Numbers

DigitalChalk eLearning

DigitalChalk has added a brand new field to certificates that allow you to customize them more than ever before. DigitalChalk has added this field to allow you to create custom numbers to be generated for each student that completes the course. To do this simply hover your mouse over the number and you’ll see 2 icons an ‘x’ and a pencil – click on the pencil icon and a window will open up to allow you to customize the number to your needs. Enhanced feature alert!

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. I created our help videos.

Benefits of Custom E-Learning Modules

ICDTranslation

There are many benefits of creating customized courses that are then translated and localized in order to best answer the specific demands of each target group. . Rewards of Customized E-Learning Development. Performance-related custom skills and solutions .

8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. In fact, here are eight often overlooked mobile learning benefits for your customer support staff.

Back to Basics: Arrange Elements in Custom List

DigitalChalk eLearning

Creating elements is an easy step, but sometimes it might be necessary for you to rearrange how they are ordered. All it requires is a click and some dragging and your elements will be arranged in a custom order.

How to Create and Sell Online Courses: A Step-by-Step Guide

ProProfs

It’s about creating value for your audience. . This motivates teachers, instructors, corporate trainers, and eLearning experts to cash in on educational and professional courses by creating and selling them online. Watch: How to Create an Online Course.

How To Create Online Training For Digital Nomads

Growth Engineering

In this article, I’ll share 8 tips to create online training for your digital nomad workforce. . That includes online training pursuits to expand their knowledge and acquire new skills. Create Downloadable Online Training Resources.

7 Tips To Create A Self-Paced eLearning Course

TalentLMS

In this article, we’ll share 7 helpful tips for creating effective and engaging courses for learners who want to learn at their own pace. How To Create A Self-Paced eLearning Course. Create Personalized eLearning Plans. Create eLearning Content That Is Easily Digestible.

How to Create Training For Employees That Are Always On The Go

eLearningMind

That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. Keep learning lean and you’ll have better-prepared customer-facing employees.

Creating a Virtual ERP Tour for End-users with Articulate Storyline

CommLab India

ERP end-user training is more performance-based than knowledge-based. But mind you, during the end-user training phase, the new ERP system would still be in final stage of customization and end-users will not have access to it. Let’s admit.

Video Tutorials Win (again!): The Unbounce Solution

TechSmith Camtasia

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. A positive experience with our product and our team are imperative in maintaining our customer base.

Better Support with Snagit: 4 Tips to Make Your Help Desk More Helpful

TechSmith Camtasia

In everything we do here at TechSmith, our goal is to make our customers happy. Every support team has the same general goals: engage with customers and hopefully solve their issues quickly and with ease. Bulk up your knowledge base.

Welcome, HelpIQ!

ProProfs

Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Companies are increasingly seeking cloud-based solutions.

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How to Design Performance-Based eLearning Interactions

Tim Slade

One of the most important lessons I learned when I first started designing and developing eLearning courses was the importance of building performance-based eLearning interactions. This is because knowledge and performance aren’t mutually exclusive.

Creating Value in e-Learning Part 5: The Symptom |

Trivantis

Web-based Collaborative e-Learning Authoring. Custom Development Services. Custom Content Creation. Customer Support. Creating Value in e-Learning Part 5: The Symptom. In my previous four blog posts, I have discussed various aspects of what e-Learning lacks by comparing online computer-based training to the classroom experience. Web technologies today can suggest sites to visit, or music to consider, based on our past selections. Forum. Logins.

How Avaya Built Its Own Version of Khan Academy

TechSmith Camtasia

This was a conference focused on services transformation and TSIA asked that I talk about how we at Avaya put together this video knowledge base, including challenges we faced. As most of you have heard, the best example of using video to share knowledge is the Khan Academy.

Why Support is Important at TechSmith

TechSmith Camtasia

Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. Alex Cheyne - Customer Service.

How the Q&A Model Increases E-Learning Engagement

ICDTranslation

Whether you create an e-learning module for a company training or as a part of a school curriculum, one of the best approaches is to customize it and if necessary, to translate and localize it. Other experts in the hall can also take the floor and share their knowledge .

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Webinar: Performance Support Tools – The Superheroes of Effective Learning

eLearning Brothers

Maybe a long, complex search through the company’s knowledge base. Our Custom Solutions team can help you create engaging, effective performance support resources. Custom Solutions.

Introducing CourseArc’s New Block Edit Feature!

CourseArc

Here, you’ll see: Options to customize variables for the block (at the top). For more how-to guides about editing content blocks, check out the list of tips in our knowledge base.

Tips For Avoiding Retirement Brain Drain

Epilogue Systems

Many businesses are experiencing a significant and ongoing loss of some of their most tenured, and knowledgeable, employees. Today, these employees are retiring at a rate of around 10,000 a day , and often taking their accumulated business knowledge with them. In the business world, brain drain is, broadly speaking, the loss of institutional knowledge from an organization when a highly skilled or educated employee leaves for another job or retires. Knowledge Base.

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HelpIQ joins the ProProfs family

ProProfs

Earlier this year, ProProfs acquired HelpIQ , a knowledge base software that enables users to create web-based FAQ’s, help, support docs and more. With HelpIQ, ProProfs recognized the opportunity to expand its ProProfs Knowledge Base features and benefits.

FAQ 60

Managing Change in the Workplace Through Your LMS

Absorb LMS

Learning and LMS technology can drive employee engagement and create transparency for the entire workforce. Knowledge-based test scores. Take steps to customize learning and overcome workforce challenges. Any conversation about managing change in the workplace should include learning. That’s because nearly 70% of change initiatives in the workplace fail to achieve the desired outcome, according to the Center for Creative Leadership.

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Student Performance Analytics: Our Most-Requested New Feature!

CourseArc

Yes, CourseArc was built to help you create high quality online courses quickly and easily, but how do you know if your students or employees are actually learning? For more how-to tips on this student reporting feature, please visit our knowledge base.

4 Simple Ways to Cut Your Software Learning Budget in 2020

Cloudshare

Modern tech businesses know all too well how important software training is for their employees, customers, and partners. But what about other line items such as instructional design, knowledge base, video, audio, virtual labs , and other training-related software?

Dashboard Overview

Knowledge Guru

Customize your game. Access Knowledge Base resources. If your game has not yet launched, a Knowledge Guru Drive Creation Checklist to Launch will be displayed. This checklist outlines the six steps you need to execute to get your game created.

Knowledge Guru Adds Smartphone App in 2015 Fall Release

Knowledge Guru

The Fall 2015 release of Knowledge Guru is so small, it fits in your pocket. Learners will be able to play Knowledge Guru games across desktop, tablet and smartphone the week of November 2nd. On-the-go learners will never need to access a computer to play Knowledge Guru.

Learning objectives: Our frenemy

Making Change

A knowledge or skill gap clearly exists. Is there really a knowledge or skill gap? There’s no guarantee that the firefighter will actually apply this knowledge, which is what we really want and what we should be helping them do.