Growing From Knowledge-Based to Performance-Driven Learning

mLevel

A consistent observation I’ve made is that the majority of learning deployed to organizations is purely knowledge-based. In fact, many L&D professionals I’ve worked with report that 70% to 85% of the learning they provide their organizations is designed to only build knowledge. Most L&D professionals realize that learning focused on only knowledge-based outcomes will do little to measurably impact performance.

9 Simple Hacks to Write Better Knowledge Base Articles

TechSmith Camtasia

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Knowledge bases are used by customer service, customer support, and customer education teams. Kill the curse of knowledge.

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3 Ways to foster a knowledge based organization

SkyPrep

3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization?

What is Customer Training? (And how an LMS can help)

Docebo

One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. Let’s take a deep-dive into the importance of a customer training program and how you can make it work for your business. What is a Customer Training Program? Why is Customer Training important? Benefits of Customer Training.

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How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

While Vanessa was struggling to create high-quality images for the DFCU Financial IT knowledgebase, tellers at branches across the state were also struggling with the limitations of the built-in tools. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. Beyond Vanessa’s department, employees in accounting, finance, marketing and more are also capturing their knowledge to share with others. “In At a glance.

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

Want the Best Customer Service Training? Modify it for Modern Customers

Unboxed

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? Consider these four best practices when modernizing your customer service training.

Enhanced Feature: Create Custom Certificate Numbers

DigitalChalk eLearning

DigitalChalk has added a brand new field to certificates that allow you to customize them more than ever before. DigitalChalk has added this field to allow you to create custom numbers to be generated for each student that completes the course. To do this simply hover your mouse over the number and you’ll see 2 icons an ‘x’ and a pencil – click on the pencil icon and a window will open up to allow you to customize the number to your needs. Enhanced feature alert!

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. He was tasked with creating and implementing a library of training videos for Avaya products and services. He was challenged to make Avaya a successful organization that could create a buzz. Customer Stories

5 Questions for Making Better Customer Education Content

TechSmith Camtasia

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service. And that’s why creating high-quality customer education content that addresses your customers’ needs, pain points, and knowledge gaps matters.

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. Delightful customer service is the name of the game. Customer Self-Service.

The Voice of The Customer: Introducing gomo Customer Success Manager, Simon Waldram

gomo learning

gomo Customer Success Manager, Simon Waldram, acts as your advocate within our team. A 2019 LinkedIn survey named Customer Success Manager as the second “most promising” sales job for the year. That so many businesses are creating the role is no big surprise: the skills a customer success manager like Simon can bring are a real advantage for any business that needs to incorporate client feedback into its products. News customer success manager gomo team

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8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. In fact, here are eight often overlooked mobile learning benefits for your customer support staff.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Video-based learning is not an unknown concept. Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. In this article, we will explore the different verticals of video-based learning. Following this guide will help you in creating engaging, interactive videos. Why Video-Based Learning? This knowledge is for a lifetime.

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Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. But I’ve found that even a modest product education effort can keep new customers from leaving.

Benefits of Custom E-Learning Modules

ICDTranslation

There are many benefits of creating customized courses that are then translated and localized in order to best answer the specific demands of each target group. . A chatbot, for example, is one such good idea and below you will find how to create one and use it for your e-learning. . Rewards of Customized E-Learning Development. Performance-related custom skills and solutions .

10 eLearning Strategies to Create Employee Development Training

EI Design

In this article, I outline how appropriate eLearning strategies can help L&D teams offer highly customized training that can keep pace with dynamic business demands. eLearning based employee development training: Aligns to the way modern learners want to learn. Adopting the eLearning-based approach makes the investment for employee development training an effective and scalable method. Custom trainings for different levels and roles. Custom & Bespoke eLearnin

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them? The answer: customer education. While not exactly a revolutionary concept (it’s a practice that’s been around for years), how we educate our customers has changed dramatically. What is customer education?

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Manage Customer Satisfaction with a Crisis Management Plan

Sales Hacker

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. You’ll learn: What qualifies as a customer satisfaction crisis. How to create a crisis management plan.

Optimizing training with virtual labs: New ebook shows how customer education leaders successfully made the move

Cloudshare

The following is an overview, with each section supported by a “case in point” – real-world examples of customer successes in this realm. And resources such as videos, PDFs and knowledge base articles can be made instantly accessible to everyone who needs them.

Back to Basics: Arrange Elements in Custom List

DigitalChalk eLearning

Creating elements is an easy step, but sometimes it might be necessary for you to rearrange how they are ordered. All it requires is a click and some dragging and your elements will be arranged in a custom order. Here’s a video we’ve created for you so that you have a visual guide to go by. You can also custom arrange how the courses are viewed in the users catalog – check out this blog post to see how to do that.

How To Create Online Training For Digital Nomads

Growth Engineering

In this article, I’ll share 8 tips to create online training for your digital nomad workforce. . That includes online training pursuits to expand their knowledge and acquire new skills. They also possess specific traits that you must consider when creating their online training experiences. Survey your audience to determine which devices they prefer, then create breakpoints based on your findings. Create Downloadable Online Training Resources.

How to Launch Products, Create Recurring Revenue, and Build an Affiliate Marketing Program with Mark Thompson from PayKickstart

LifterLMS

Learn how to launch products, create recurring revenue, and build an affiliate marketing program with Mark Thompson from PayKickstart in this episode of the LMScast podcast hosted by Chris Badgett of LifterLMS. And so, our sweet spot are exactly kind of your same customers.

How to Create and Sell Online Courses: A Step-by-Step Guide

ProProfs

It’s about creating value for your audience. . This motivates teachers, instructors, corporate trainers, and eLearning experts to cash in on educational and professional courses by creating and selling them online. Watch: How to Create an Online Course. Why Create and Sell Online Courses? There are two very simple and clearcut reasons why creating and selling online courses is a good idea. Who Should Consider Creating and Selling Online Courses?

How to Create e-Learning Modules for Employees of Small, Medium and Large Enterprises 

Hurix Digital

In this blog we talk about How to Create e-Learning Modules for Employees of Small, Medium and Large Enterprises. Instead, their focus has begun to shift towards the creation of structural ecosystems that are run on the basic premise of knowledge. Even at a micro-level, the acquisition and enhancement of knowledge have become the primary focus for eliminating all financial woes. Creating e-Learning modules for small & medium enterprises.

7 Tips To Create A Self-Paced eLearning Course

TalentLMS

In this article, we’ll share 7 helpful tips for creating effective and engaging courses for learners who want to learn at their own pace. How To Create A Self-Paced eLearning Course. Create Personalized eLearning Plans. However, there must be a foundation they can build on, such as a customized eLearning plan. For example, asking online learners to team up and create blogs, online presentations, and tutorials with the help of eLearning authoring tools.

Identifying the Right Product Knowledge Training Methodology for Your Business

InfoPro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.

How to Create Training For Employees That Are Always On The Go

eLearningMind

That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. Keep learning lean and you’ll have better-prepared customer-facing employees. When an unconventional worker is face-to-face with a customer, it won’t do to stop, pull out a phone, and search through a massive knowledge base to find an answer.

Video Tutorials Win (again!): The Unbounce Solution

TechSmith Camtasia

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. When we asked new customers about what they were looking for, they overwhelmingly responded that video tutorials were the place to start. When I first started at Unbounce, we had a healthy Knowledge Base filled with mostly text-based support articles, but people were primarily responding to the ones with video.

How to Effectively use Drinkware in your Marketing

Learnloft

Not only that, it often becomes difficult for businesses to work on such marketing plans that produce results, and brings customers to them that are potential leads. Drinkware gives businesses a unique opportunity to reach out to the customers in a quite limited budget. Many companies uses Drinkware branding to welcome their newly acquired customers. It is indeed a very good practice and is pretty efficient in the case of customer satisfaction.

Better Support with Snagit: 4 Tips to Make Your Help Desk More Helpful

TechSmith Camtasia

In everything we do here at TechSmith, our goal is to make our customers happy. Every support team has the same general goals: engage with customers and hopefully solve their issues quickly and with ease. Bulk up your knowledge base. Solve customers’ issues before they even contact you by adding screenshots to your FAQs and getting started overviews. If you don’t have a knowledge base yet, seriously consider putting one together.

15 ways a successful LMS for onboarding can ramp velocity for your organization ???

Docebo

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Onboarding customers.

Creating Value in e-Learning Part 5: The Symptom |

Trivantis

Web-based Collaborative e-Learning Authoring. Custom Development Services. Custom Content Creation. Customer Support. Creating Value in e-Learning Part 5: The Symptom. In my previous four blog posts, I have discussed various aspects of what e-Learning lacks by comparing online computer-based training to the classroom experience. Web technologies today can suggest sites to visit, or music to consider, based on our past selections. Forum. Logins.

Creating a Virtual ERP Tour for End-users with Articulate Storyline

CommLab India

ERP end-user training is more performance-based than knowledge-based. But mind you, during the end-user training phase, the new ERP system would still be in final stage of customization and end-users will not have access to it. But now, there are quite a few rapid authoring tools that specialize in creating software application simulations and Articulate Storyline in one of them. Let’s admit.

Welcome, HelpIQ!

ProProfs

Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Developed in 2010 in San Francisco, HelpIQ is a cloud-based software for creating and managing online documentation and context-sensitive help. It enables users to create a user-friendly knowledge base without development or IT help.

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Coronavirus Update

CourseArc

A Letter to CourseArc Clients, We know that our clients are champions of high-quality online learning and are already creating and deploying online content for your learners. Check out our Knowledge Base We are committed to maintaining the same high level of service and support that our customers are accustomed to.

How the Q&A Model Increases E-Learning Engagement

ICDTranslation

Whether you create an e-learning module for a company training or as a part of a school curriculum, one of the best approaches is to customize it and if necessary, to translate and localize it. Other experts in the hall can also take the floor and share their knowledge .

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