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SCORM – Why does it matter and why do you need it?

Kitaboo

You’d like to buy some of your courses from off-the-shelf content providers, but you may like to create custom courses in-house for certain topics. Just creating HTML5 interactivities won’t do. Then again, SCORM content is highly adaptive which means you can customize the instruction to the organizational or individual needs.

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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Course library. Cost: Free.

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10 Tools to Improve Retail Customer Service

Ed App

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Key features: Course library.

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How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

While Vanessa was struggling to create high-quality images for the DFCU Financial IT knowledgebase, tellers at branches across the state were also struggling with the limitations of the built-in tools. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. I use Snagit on a daily basis.

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How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Tips for creating “findable” videos. At a glance. The Problem.

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15 ways a successful LMS for onboarding can ramp velocity for your organization ???

Docebo

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Onboarding customers. Why use onboarding software? #2. Onboarding partners. #4.

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10 Tools for Learning Management in Hotels

Ed App

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. In this article, we’ll take a look at different tools for learning management in hotels so that you can create hospitality onboarding and training programs with ease.