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Personalization for Knowledge Workers

Xyleme

In this post I address use cases that apply to a high-skilled knowledge workforce. Personalization for the high-skill knowledge worker. To start, let’s look at the profile of a high skilled worker and view personalization through this lens.

The augmented world of work: Chatbots and voice in digital learning

Brightwave Group

For desk based customer support teams and knowledge workers, these tools provide at-the-fingertips resourcing. Much has been said in the last 12 months about chatbots, digital assistants and voice interfaces.

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Concept Worker

Tony Karrer

But then he describes how we've really moved on past that to a new age where the dominant value for most organizations are created by high-end knowledge workers working on concepts. But, I actually think we should be focused on the emphasis on the type of knowledge work and the type of workers. The person in the call center does quite a bit of routine knowledge work. Certainly our work around Work Literacy is all about concept work and concept workers.

Survey Says: Your Employees Want Coaching and Mentoring

CLO Magazine

The Fourth Industrial Revolution has already created many new jobs and is shifting the skills required in jobs across the board. So what kinds of learning opportunities do workers want in the face of immense change? As workers age, this becomes less of a top priority.

Determinism, Best Practice, and the ‘Training Solution’

Performance Learning Productivity

In complex and chaotic environments (where most knowledge workers reside) traditional training and development approaches that are carried out away from the context of the workplace have little or no impact.

Part 3 of 3: Personalized Learning

Xyleme

In the first I explored the application of personalization in K12, and in the second how personalization can be applied to high-skill knowledge workers. In this post, I explore how personalization is already enabling service workers in the retail industry learn job skills at a fraction of the cost of traditionally-developed training. Personalization: The Training Solution for Service-Oriented, High Employee-Turnover Industries.

A Conversation with Brandon Carson

Kapp Notes

They shape what some refer to as the digital transformation that’s revolutionizing every aspect of business, work processes, and the products and services that are being created and transformed. Carson: At the end of the day, the key is focusing on worker performance.

Formal Learning All the Way.Baby

Kapp Notes

The processes have been formalized, in knowledge work, many of the processes are formalized. We like to think knowledge workers spend all day "problem-solving" but in reality they spend all day finding out what procedure should be followed in what situation. This is because the difference between a radioactive disaster and successfully creating electricity is formal learning events and authentic practice.

Why Corporate Training is Broken And How to Fix It

Jay Cross

Workers are disgruntled 10. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. White collar workers outnumbered their blue collar colleagues for the first time.

Jay Cross – Crystal Balling with Learnnovators

Learnnovators

A champion of informal learning and systems thinking, Jay’s calling is to create happier, more productive workplaces. Berkeley is the birthplace of the cyclotron, California cuisine , and custom coffee roasting in the United States. He distills lessons from cognitive science, social networking, business strategy, futures research, and psychology to boost sales, improve customer service, and spark innovation. This is a knowledge economy.

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Grows - But Creating "eLearning 2.0 10 Predictions for 2011: Trends that Will Reshape the Training Industry Total spending for training services will increase by an estimated 7-9%. Rypple gives users the ability to create custom badges and, more importantly, define what they mean.

Informal Learning – the other 80%

Jay Cross

Workers who know more get more accomplished. The people who create the most value are those who know the right people, the right stuff, and the right things to do. Keeping the promises made to our customers. Improving service and processes. How workers learn now.

Global digital tribe

Learning with e's

Most anthropologists agree that a tribe is a (small) society that practices its own customs and culture, and that these define the tribe. These often exhibit customs and cultural values that separate them from activities that occur in ''real life'' contexts.

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Learning for the 21st Century

Jay Cross's Informal Learning

Unprecedented changes in the role of the worker, the nature of business, the pace of innovation, the importance of intangibles, the explosion of information, and the shift from a manufacturing to a service economy have rendered traditional corporate learning obsolete. It’s a dog’s breakfast of acquiring skills, information, knowledge, savoir faire, and more. Training consisted of supervisors showing workers how to run things. What’s a service?

The 70:20:10 Model – Today, Tomorrow & Beyond

Learnnovators

High value knowledge work requires different capabilities and different mindsets to transactional work, and networked organisations have different needs compared to highly structured organisations. Performance support – providing support to workers at the point-of-need – is becoming more common, too, although most learning professionals have little experience in designing performance support solutions.

Workplace Learning Professionals Next Job - Management Consultant

Tony Karrer

But there was another significant trend in the answers… Learning and Work Converge In a world where Knowledge Work and Learning is Inseparable , finding ways to support and improve work is the same as finding ways to support and improve learning. Jay Cross in Ten Years After puts it: In a knowledge society, learning is the work. Supporting Concept Workers In The Future of the Training Department by Harold Jarche and Jay Cross, they discuss how work models are changing.

Ten years after

Jay Cross's Informal Learning

But it you don’t invest, you may lose competitive advantage, put relationships with customers at risk, fail to meet your business objectives, decrease morale, and extinguish the flame of innovation. We’re a Knowledge Business,” say an increasing number of CEOs. Most workers had to be good only at performing highly precise, structured and repetitious tasks necessitating a high degree of discipline but little or no personal initiative. Love customers. customer focus, 2.

Learning and KM: Separated at birth?

Jay Cross

I sensed that learning and knowledge management were converging and invited bloggers form both sides to get together at the Tidehouse to share viewpoints and guzzle beer. savvy personnel (most are retired chiefs with more than 20 years’ Navy service).

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2008 in retrospect

Jay Cross

We are in the midst of a great transition to an era of networks and service. Peter Drucker said the purpose of business is to create and maintain a customer. A developer who says, “Here’s what we’ve got now, but something better is on the way,” forms a relationship of mutual self-interest with the customer. Beta empowers the customer to decide what’s good enough. Knowledge workers have replaced factory workers.

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Top 68 eLearning Posts from April - Hot Topics iPad Google Buzz

eLearning Learning Posts

If there was a perfect assessment system, someone could just prove what they know, regardless of how they gained the knowledge. Free as in Freedom , April 15, 2010 A few days back I was witness to a debate where we were discussing if the choice of tools really mattered when selecting a knowledge platform. Post from: The eLearning Coach How To Create A Visual Hierarchy …Tags: Tags: GRAPHICS MEDIA elearning design graphics for elearning screen design visual hierarch.