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Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Technology is a huge driver of customer frustration.

Customizable Courseware for Creating Compassionate Customer Service Courses

eLearning Brothers

For most businesses, one could argue that their mission is to serve those that patronize their products and services. If that is the case, such businesses ought to make customers and clients their top priority.

How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service.

eLearning Brothers Revamps the Free eLearning Library

eLearning Brothers

Over the past few days, we at eLearning Brothers have completely refreshed our Free Library with over 95 new templates, stock assets, custom resources, and even a course from our new Customizable Courseware offering. We have added a free eBook by the renowned Bill West to our library!

4 Ways to Close the Learning-Doing Gap for Front-Line Managers

companies to build their own custom solutions”. development offerings readily available today: • Asynchronous On-Demand: You purchase access to a library of training, resource materials, and support materials. little emphasis on creating an environment in which.

eLearning Stock Asset Library vs. eLearning Template Library

eLearning Brothers

There are various stages of development that require different programs, and assets to create world-class training content. We offer two separate library subscriptions — eLearning Stock and eLearning Templates. The eLearning Template Library.

12 Things Every eLearning Template Library Member Should Know

eLearning Brothers

As a member of the eLearning Template Library, you have thousands of assets at your disposal. We don’t expect you to know everything about the Library, but we’d like to show you some cool things that you can do and some important things should know.

Webinar: The Story Behind Creating Style Templates

eLearning Brothers

When we first started creating templates, our goal was to make the coolest designs possible and let you customize them as needed. Watch the video below to learn more about why we created Style Templates and how they can help you develop eLearning content even faster.

How to do customer service training

Ed App

Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how you can conduct an effective customer care training program. Create a plan. What do you wish your customer support team to learn? You should frequently schedule training sessions for your customer service staff. How to do customer service training: Conclusion .

Video Search: Quick Tools for Making Your Videos & Video Libraries Searchable and SEO-Friendly

3Play Media

As your video library grows, video search becomes even more critical. The first step to search within a video is to create a transcript and add closed captions to your video. How to Improve Video Search Across a Video Library.

8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

While Vanessa was struggling to create high-quality images for the DFCU Financial IT knowledgebase, tellers at branches across the state were also struggling with the limitations of the built-in tools. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base.

Customize Your Customizable Courseware In the Cloud With Lectora Online

eLearning Brothers

You can now collaborate online with your team as you customize these training courses to your heart’s content. Our team of instructional designers, copywriters, graphic designers, and eLearning developers created this courseware to get training professionals 90% of the way to a course.

7 Popular Email Marketing Services Compared

LearnDash

The single-most important thing you can do is cultivate an email list of current and prospective customers for your online courses. What you might not know however is which email marketing service is best for you. Below are the most popular email marketing services available today.

[Video] How to Modify Custom Articulate Storyline 2 Skins

eLearning Brothers

Since the announcement of Articulate Storyline 2 , we have been busy creating new Storyline 2 templates. So, today I would like to show you how to modify the Storyline 2 Skins that are available in the eLearning Template Library. Learn more about eLearning Template Library membership.

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. Although virtual reality has been out in the market for some time now, augmented reality and mixed reality are expected to bring new possibilities in creating deeply engaging learning content.

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The Ultimate Free Library of 2016 Training And Learning Content

WalkMe Training Station

Before we start celebrating the holidays, creating our New Year’s resolution and moving towards a new year of beginnings, we should take a chance to reflect on all the wonderful lessons we learned over the year. From increased performance, customer service, morale and much more.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. Tips for creating “findable” videos.

Sharing Steven’s Node.js library for our SCORM Cloud API

Rustici Software

I always find it worthwhile to make our customers aware of what other customers are doing in case they find it helpful. Recently, our customer Steven Westmoreland , did some work around the SCORM Cloud API that I thought was worth sharing. specifically, client library for our SCORM Cloud API. We don’t create one ourselves at this time. library for our SCORM Cloud API appeared first on SCORM - .

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Webinar: Control Your eLearning Universe with the Master Suite Toolbox

eLearning Brothers

Utilize the ultimate collection of eLearning resources; an unparalleled asset library, fully developed customizable eLearning courses, and game authoring tools. walked attendees through these parts of the Master Suite: Asset Library.

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How to Select the Right eLearning Authoring Tools and Services

Hurix Digital

Additional services, if any. You may also ask for custom features to meet your unique requirements and how much they would cost. Apart from the basic functionality, enquire if the price includes access to supplementary tools and services such as content libraries and cloud storage.

How to implement a successful customer training program

Elucidat

Providing customer training around your products or services is a fantastic way to differentiate yourself from competitors. It also boosts customer engagement and enables them to gain more value from you: win, win. Why invest in customer training? Customer training

Supplement Your Camtasia Screencast with Scenarios

eLearning Brothers

These can be used to show a conversation at the water cooler, interactions in a lobby, debating in a conference room, or a sale with a customer. If you don’t like the pre-built characters in the scenario, you can switch them out with any person from our enormous Cutout People Library.

3 Things to Include in Any Workplace Violence eLearning Course

eLearning Brothers

If you’re looking for help creating the best eLearning courses to aid your workforce, contact us to learn more about our custom solutions. Course Library Custom Solutions Developer Resources eLearning Featured Instructional Design Resources Products/Services Resources

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How a Time Management eLearning Course Can Boost Productivity

eLearning Brothers

Once you have your priorities in order, it makes it easier to schedule your day and create a plan of attack. Course Library Custom Solutions eLearning Featured Instructional Design Resources Products/Services Project Management Resources Resources

Personalizing Customer Support

TechSmith Camtasia

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support. Customer Storie

A Refreshing New Storyline Style for Summer

eLearning Brothers

Many of the layouts are available with a white background or a mint background, so you can mix and match and create endless variations for your courses. Download Movemint and our other Template Styles in the eLearning Brothers Template Library. Template Library.

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Custom Learning Experiences: Next Commercial Training Trend?

Talented Learning

Customer-focused organizations everywhere are making “ learning experience ” a top priority and for commercial training companies, and it has become a mission-critical requirement. High-End Commercial Training Companies Need LMS Professional Services.

Learning for Leaders: 3 Tips for Your eLearning Coaching Courses

eLearning Brothers

Having good coaching skills and encouraging others to foster leadership traits within themselves creates a culture of self-motivated and persuasive minds, allowing for creativity and hard work on the scale of an entire company.

Custom eLearning: Online Tutorials vs. Printable Reference Guides

eLearning Brothers

Often when we work on custom eLearning projects we are faced with the decision of what type of reference materials we should include in the project. Should we include a link to online tutorials or should we create printable reference guides? eLearning custom eLearning

Meet Our New Styles

eLearning Brothers

Well, around here it is because we’ve added two new Styles to the eLearning Brothers Template Library and that’s just the beginning. Each Style features layouts, interactions, games—all created with the same look so they work cohesively together.

7 Wallet-Friendly Ways To Develop A Microlearning Online Training Library

EI Design

But is it possible to create a quick, affordable microlearning online training library without diminishing the quality of your online training course? How To Develop A Microlearning Online Training Library On A Budget. Create Infographics.

How to Build a Real Game in Storyline 3

eLearning Brothers

In this video from our DevLearn 2017 eLearning Rockstars Stage, you’ll look at the process and challenges of creating and customizing games in Storyline 3, and you’ll find out how eLearning Brothers own Bill Milstid simplified that process with a new offering. Template Library.

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Uniquely Yours: eFrontPro Customization Options

eFront

Whether it’s a new home, a new laptop, or a new Talent Development portal, it’s only human to want to make it yours with your own customizations. to customers that need to go beyond what’s already available in the platform for everybody. Basic customization options in eFrontPro.