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LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?

Is Your LMS License Model Misaligned? How to Avoid Costly Mistakes

Talented Learning

Making Sense of LMS License Models. Throughout the last month, I’ve reviewed 12 RFP responses for 3 different LMS business scenarios: association learning, commercial training and corporate channel/customer education. Preventing LMS License Model Misalignment.

LMS License Models: What in the World is Going On?

Talented Learning

” With over 650 LMS solutions in the world there is no universal LMS license model nor commonly accepted standard price ranges. Licenses fees can be based on usage, learner records, location, concurrency or revenue share. LMS License Models. SaaS LMS License.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.

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Text-to-Speech Costs – Licensing and Pricing

Tony Karrer

Text-to-Speech Examples In this post, we will look more closely at costs of Text-to-Speech and issues around TTS Voice Licensing and Pricing. The subject of TTS voice licensing and pricing is important because it helps e-learning practitioners understand which TTS tools they are legally allowed to use for their specific applications as well as letting them estimate the costs and pricing models of using these TTS tools. Personal licenses are sold for a low fixed price.

Benefits and Potential Drawbacks of External eLearning

Your Training Edge

Licensing external eLearning content can provide you and your organization with definite benefits, along with some potential drawbacks. But as we are discussing external licensing, remember that it can be a temporary approach. In general, this is not necessary for external licensing.

Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

Talented Learning

EPISODE 15 – TOPIC SUMMARY AND GUEST: I’m excited for today’s discussion because it focuses on one of my favorite topics – customer learning strategies and technologies. Customer training directly influences product adoption and ultimately, customer success.

Podcast Episode 2: Linking Customer Training and Business Success – With Sandi Lin

Talented Learning

On a regular basis, I’ll be interviewing some of the most knowledgeable professionals in the field of extended enterprise learning – including vendor executives, consultants, customers and more. KEY TAKEAWAYS: What drives organizations to invest in customer training initiatives?

What to Think About Before Creating a Custom Elearning Experience

Designing Digitally

There are a lot of things in the world today that can be customized. Most people wouldn’t think about a custom elearning experience. There are some distinct advantages to having an educational experience that is customized for your specific needs.

DiscoverLink Recognizes Loyal Customers with 2019 Client Appreciation Awards

discoverlink

Last week at DiscoverLink’s client conference, LinkUp , co-founders John Poulos and Jeff Tenut honored seven of their long-standing clients with Customer Loyalty Awards. DiscoverLink has worked with Dairy Queen over the past 10 years to build custom courses for their training curriculum.

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Content as a Service

Xyleme

As instructional designers, we create our learning products, package them up with all the content and media, wish them well, and ship them off to the LMS’s – never to be seen again. There is no way to monitor who is using the content and if the license to the content is being respected. It takes months to create big monolithic eLearning courses that we lose control of once we ship to an LMS. Help is on the way – and that help is Content as a Service (CaaS).

Case Study: Online Sleep Medicine School saves +50% on LMS costs after migrating to Custom Built Platform in record time

Academy of Mine

While the majority of its educational services focuses on in-person training locally in Atlanta and other outlying areas, the Atlanta School also provides high quality continuing education and certification courses online, as well. . Highly personalized 24/7 Expert Customer Support.

How Do You Find an LMS That Nails Extended Enterprise Learning?

Talented Learning

Now, companies large and small are extending education programs to customers, channel partners and others outside traditional corporate boundaries. You work for a rapidly growing B2B software-as-a-service (SaaS) company, based in the U.S.A. Customer Training. No doubt about it.

Setting up a Branded Portal for Customer Training

LearnUpon

Have a great product or service that you know adds value, but sometimes you feel that your customers are not getting the best out of it? Do you think your customer onboarding process could be more efficient? You need a customer training portal! Create a new sub-portal.

LMS Review: Litmos

Talented Learning

Creating courses and training plans is easy. The admin interface makes it self-explanatory to create content with built-in tools or by importing existing content files. The Litmos LMS is a simple, cloud-based, mobile-friendly LMS meant for quick, self-service setup.

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Interactive Soft Skills Training with New Customizable Courseware

eLearning Brothers

eLearning Brothers has fostered a reputation for creating and helping to create some of the best eLearning in the world. We’ve done this by creating amazing templates for you to kickstart your projects and custom solutions for some of the biggest companies in the world.

Continuing Education: Will You Sell More CEUs With an LMS?

Talented Learning

People often seek continuing education to earn or maintain a professional license. On the other hand, those seeking professional licenses expect to pay for continuing education. Ultimately, professionals are responsible for maintaining their own license or certification.

3 Critical Questions To Ask A Learning Technology Vendor

Docebo

Most state-of-the-art learning platforms are Software as a Service (SaaS) solutions. This means the software is licensed on a subscription basis and is centrally hosted via the cloud (as opposed to an on-premise solution).

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The Game Agency Creates Custom Game-Based Solutions To Help Complement Training Initiatives And Improve Learning Outcomes

The Game Agency

The Game Agency Creates Custom Game-Based Solutions To Help Complement Training Initiatives And Improve Learning Outcomes. Initially we were a custom services business and over time we expanded our business to offer turnkey products. Today we have two cornerstone products: The Training Arcade: a game authoring tool that allows anyone to create training and reinforcement games in minutes. game licensed from Jeopardy!

Why invest in customized content development?

Designing Digitally

It’s the same thing when we have to choose between pre-built e-learning courses and custom made content. Taking pre-built courses off the shelf that cannot be adapted to your specific company will not create competitive advantage. Scenarios can be customized.

Extended Enterprise Learning Systems: Shifting Into High Gear

Talented Learning

Because the marketplace is finally starting to see the upside of educating customers , channel partners , franchisees , contractors and others outside traditional organizational boundaries. For instance, think about customer education. Every company has customers.

Podcast 23: Open Source LMS Advantages – With Lars Hyland of Totara

Talented Learning

The primary advantage of an open source LMS is flexibility, so you can customize, modify and scale learning solutions as your business needs change. . We provide that support to our partners , who then innovate and provide personalized, customized service to their customers.

Interview with an Inside Sales Specialist

TechSmith Camtasia

Roving reporter Renee Badra here, at your service! In Inside Sales we spend the majority of our day assisting customers on the phone, via email, or online chat. We try to do our best to deliver speedy and accurate responses to our customers! Need a custom price quote?

A Q&A with the Queen of Customizable Courseware

eLearning Brothers

In my former life, leading a custom learning development company, we developed a lot of training programs for large, geographically dispersed workplaces. I highly encourage all customers to start there to save time and make sure you don’t miss something.

Get to know the world of possibilities that you will have adopting Extended Enterprise Learning in your company

Paradiso

Extended enterprise learning is helpful to create advanced reports. Manage and create a Department within the company that has been assigned. Create, edit and upload users within the company. Create courses within the company. Create courses within a company.

How to create an Explainer Video for Training

eLearningArt

Just a few years ago, the only way you could create a quality explainer video was to hire a motion graphics expert. And that custom 1-2 minute video would cost you $5k-15k! Now, there are a handful of low-cost tools that make is so anyone can create an explainer video. There are a ton of different ways and styles to create an explainer video. But the purpose of this article to create something quickly. You just created your first explainer video

Allego Fortifies Compliance in the Financial Services Industry

Allego

Allego gives financial services firms unprecedented visibility into what their salespeople say in the field. The resulting improvements to customer conversations have major implications for enhancing revenue performance.

Proving Better Training Outcomes

Count5

Too often, training is a tactical reaction to customer requests, creating missed opportunities for L&D to play a more strategic role. If doctors prescribed medicine before understanding symptoms, they would lose their license. Articles Customer Service sales

Managing your Extended Enterprise Learning Needs and Drive your Business

Origin Learning

The past decade has seen the rise of SaaS-based companies and innovative product-driven startups that seek to gain new customers through sales and channel partners. This includes a diverse audience comprising prospects, existing customers, channel partners, and licensed vendors/resellers.

LMS Technology Trends: Why Focus Is The Next Big Thing

Talented Learning

In the learning technology market, focus creates business value and winning vendors have it! After earning a graduate degree in instructional technology two decades ago, I began creating e-learning content (before it was called “e-learning”) to support high-tech and telecom channel partners.

How SmartBear Supports their Customers’ Success With LearnUpon LMS

LearnUpon

With a fast growing customer base, the business wanted to improve product knowledge and provide better onboarding and retention, in a scalable way. LearnUpon has proven to be the perfect solution for them, delivering actionable results for SmartBear and their customers.

How to Create a Really Good LMS RFP

WBT Systems

Only after a thorough requirements analysis process will you have the information you need to create a really good LMS RFP. Who are your customers? Ask vendors to specify whether each functionality is standard, configurable, or customized. Pricing : Ask about fixed costs, such as licensing, hosting/hardware, and support, and implementation costs, such as design and planning, implementation, and services.

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12 Things Every eLearning Template Library Member Should Know

eLearning Brothers

After your subscription ends you can continue to use the templates in courses that you’ve already created. Also, every designer or developer using our assets to build content needs their own license. #10 12 You Can Order Custom Templates. Yes, you can order custom templates!

Why So Many LMS Vendors?

Talented Learning

New LMS vendors with minimal investment can create a SaaS cloud LMS of limited scope to target a specific business problem, industry or region with a low cost solution. In a SaaS model, customers pay a monthly or annual fee to use the platform — forever.

Limit the Use of Free eLearning — The Best of eLearning is Not Free

Enyota Learning

Custom course creation, that requires pulling in the expertise of industry experts and researchers, is time-consuming and costs money. The effort is not just in creating the course. These tools may need licenses.