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Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. Jon: I have a long history of trying things out that I don’t like.

Social media: Prevention is better than cure

E-Learning Provocateur

Traditionally this is called marketing, customer service or public relations. From a learning perspective, it might also be called educating your customers. The best service providers around the world make it really easy for customers to lodge complaints.

Artificial Intelligence Comes to Learning

CLO Magazine

In marketing, chatbots have already transformed customer experience. On-demand personalized service is the new norm. That it emphasizes efficiency and engagement as well as short-term and long-term goals?

Ep9: Up-skilling your workforce to future-proof your organization


I ended up opening a charter school with Author-Anderson executives—they came into my school district and they put in a bunch of money to create the school of the future. In most call centers, the customer behavior after that customer interaction is measured.

How Course Creators Can Improve Their Affiliate Marketing Programs with Dustin Howes


Creating a resource center for your affiliates with banners, images, and copy they can use on their site to promote your business is key to a successful program. We have masterminds with our top level customers, and people are always asking about affiliate programs.

How Course Creators Get Leads Through Content and Scale Revenue Through Smart Promotions with Marketing Professional Daniel Daines-Hutt


One strength course creators tend to have that most businesses don’t is the ability to create a lot of rich content. Once piece of content Daniel created was his guide about paid ads where he goes over everything you need to know about creating paid ads for platforms like Facebook.

The Future Business of Learning for Suppliers

Performance Learning Productivity

Even before the current economic turmoil, publishers were seeing their customers and advertising revenues bleed away to the multitude of new communication channels that has arrived as part of the tidal wave of Internet services.

Marketing Technology Landscape Supergraphic (2017)

Your Training Edge

Starting from content marketing to email marketing for the best customer experience, hence technology is playing a vital role. The other spectrum of centralized platforms is integrated platform as a service (iPaaS) solution for a distributed platform.