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How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

Custom 188
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Mentoring in the AI World

Chronus

In this article, we’re going to explore the multifaceted role of AI in mentoring—whether it should be involved or stay out of it altogether. Machine learning algorithms analyze vast datasets to provide predictive insights, aiding in forecasting trends, customer behaviors and market dynamics. Is AI Harmful to Mentoring?

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Mentor Training: Equip Mentors with the Skills They Need

Chronus

Mentoring is an age-old practice that has gained new relevance—and organizational support—in today’s workplace. A growing number of companies are creating structured programs to harness the advantages of mentoring. However, programs often fail to realize their full benefits because mentors and mentees aren’t trained.

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Leadership Coaching for Executives through Mentoring

Chronus

Mentoring can play a vital role in leadership coaching, as a personalized way to support leaders and help them develop. Often, this is a typical style that mentors use with mentees, especially at the start of a mentoring journey or when the mentor needs to pass on specific knowledge or solutions.

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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. This includes strategies like role play, coaching, and mentoring. Step 2: Designing.

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7 Reverse Mentoring Program Best Practices

Chronus

Reverse mentoring is an emerging mentoring practice that can benefit organizations and employees. This article explores what a reverse mentoring program is, its advantages, and best practices that can help you make the most of this modern mentoring format. What is a Reverse Mentoring Program?

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Adobe Captivate: Customizing Quiz Question Feedback

The Logical Blog by IconLogic

First, insert a Captivate question slide by clicking Create New Slide and selecting a question type. I'd like to customize the feedback. In the example below, I've selected the Correct state and, onscreen customized the feedback message. In Classic, you edit the question feedback directly on the slide.