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Microlearning – Bite-sized Custom Content Delivery to Transform Learning Experience

G-Cube

With short attention spans of the new-age workforce, microlearning approach is becoming the new buzz. The effective delivery of short chunks of custom content drives overall levels of learner engagement and knowledge retention. e-Learning custom content custom elearning Microlearning

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Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Technology is a huge driver of customer frustration.

Small Business Customer Service Training

Ed App

Learning and development take the backseat due to the attention being on drawing-in customers, as well as developing your service or product. Microlearning Strategies. Today, Microlearning is providing small businesses with a chance to develop employee training in a new way. It consists of the usage of audio/visual content, custom-made for each employee to work at his/her own pace, which is quite different from the old-fashioned employee training programs.

In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it BT Consumer , a division of British Telecommunications Group, which is responsible for consumer fixed-voice and broadband services, was determined to move ahead of a highly competitive pack of telecom competitors by offering a customer service experience that was second to none. As a first step, BT decided to conduct a survey to find out what its customers wanted.

Microlearning – Relearn and Refresh Your Concepts for Improved Learning Experience

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Microlearning is a process of learning in small chunks to address different needs of learners. With changing pace of technology, people round the world are depending on microlearning to provide learning with ease. Microlearning objects have a simple structure and are easy to navigate.

Microlearning – The Spot-on Solution to Train Your Service Technicians

CommLab India

Bite-sized learning or Microlearning is learning imparted in bites or short modules. How can Bite-sized learning help train Service Technicians? . Product Servicing is as important as product sales. Hence, a service technician’s job starts where the sales rep’s job ends.

How to do customer service training

Ed App

Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how you can conduct an effective customer care training program. Create a plan. What do you wish your customer support team to learn? You should frequently schedule training sessions for your customer service staff. How to do customer service training: Conclusion .

Everything You Must Know Before Selecting Gamification Services

Hurix Digital

According to a report by Mordor Intelligence , the global gamification services market was valued at USD 5.5 Our gamification services and elearning solutions can be customized to your unique business to address strategic challenges and enable learners to tackle them in that business scenario.

Have We Forgotten What Microlearning Means?

Axonify

It’s time to set the record straight on one of the more malicious examples: microlearning. Microlearning: What is it good for? As one of the early innovations in the corporate eLearning space, microlearning was one of the first victims of gross mishandling. Beyond Microlearning.

Moving Microlearning to the Cloud

Ed App

A cloud-based system organizes learners to work as a team and customizes microlearning content to meet the personal demands in real-time. Microlearning through open educational resources (OERs) is one of the facets of learning that is fast gaining traction among people. The focus of this system is to deliver customized OERs as microlearning nuggets to satisfy the real-time needs of learners. These services run on top of a multimedia cloud infrastructure.

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11 Custom Learning Trends in 2018

Enyota Learning

Trends like mobile learning, social learning, microlearning, etc., In this blog, we will talk about the top custom learning trends to look out for in 2018. Microlearning. will provide meaningful data for customization and personalization of training based on learner-needs.

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How Microlearning can Help Transform Your Employee Experience

Epilogue Systems

With enhanced employee engagement comes a better workflow, which leads to improved customer service. One such way to do this is through microlearning. What Is Microlearning? . Microlearning is commonly known as “bite-size learning.”

Microlearning For The Automotive Industry

Ed App

But eLearning is rapidly evolving, and currently the best eLearning approach the automotive industry can employ to train their heterogeneous groups of employees is microlearning. In this article, we will discuss reasons why microlearning is the best fit for employee learning and development in the automotive industry in current times. Microlearning goes hand-in-hand with mobile learning. EdApp Microlearning automotive microlearning

Microlearning In Healthcare Industry Training

Ed App

From this we are able to see that microlearning is increasingly becoming popular amongst healthcare professionals. In a nutshell, microlearning is an educational strategy that provides just the right amount of information to help learners reach specific, actionable goals. Microlearning is also relatively cost-effective and quick to develop. In this article, we outline the key areas of microlearning that can impact healthcare professionals.

Microlearning: Leveraging Your Business Results From Effective Training

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Microlearning helps address this challenge and provides solutions in the way employees learn. Driving Innovation by Empowering Learners through Microlearning. Microlearning serves more bespoke needs and relevant information as per the needs.

Zooming In on Purpose-Driven Microlearning

CLO Magazine

It’s not surprising to see L&D professionals hanging their hats on microlearning to address the needs of the “overwhelmed, distracted, and impatient employee” that was introduced in the now infamous 2014 “Meet the Modern Learner” report by Bersin by Deloitte.

Corporate learning and development with the help of microlearning

Your Training Edge

With the help of microlearning, they can learn skills they require every day. Employees can work on what they lack very efficiently with the help of microlearning. Informal learning with microlearning. Microlearning, the solution for companies.

Why customer service soft skills training doesn't have to be so hard

Yarno

We’ve all heard the term “soft skills” before; it’s what stops us giving it right back when a customer yells at you because their food is five minutes late, or you took more than five minutes to resolve their complaint, or you won’t let them return a jacket without tags, which has a big stain on it that was there “before they bought it.” Empathetic to the customer’s complaint, or not. And what about the biggest, baddest, most billionaire-creating example of teaching soft skills?

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Creating learning videos or micro-learning videos is a blessing in disguise. Following this guide will help you in creating engaging, interactive videos. You can create information-intensive, thoughtful videos with the practical implementation of the concepts.

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How to implement a successful customer training program

Elucidat

Providing customer training around your products or services is a fantastic way to differentiate yourself from competitors. It also boosts customer engagement and enables them to gain more value from you: win, win. Why invest in customer training? Customer training

Microlearning to Teach Technical Skills?

Ed App

This has slowly changed because many organizations all over the world are now employing microlearning to teach technical skills. For instance, customer service reps may need hard skills relating to telephone systems and customer management tools. Why Microlearning Is the Right Choice To Build Technical Skills. The post Microlearning to Teach Technical Skills? appeared first on EdApp Microlearning Blog. eLearning Microlearning microlearning

Top Tools for Creating Good HTML Flashcards

Disprz

And there are plenty of tools that we can use to create these flashcards. This software helps create user-guides in particular, but in general, you can also create quizzes and questions for review. You can create mind-mapping tools using Dokeos Mind.

Microlearning—Is it a Good Fit for Your Training Program?

The Learning Dispatch

Organizations are finding that microlearning creates effective training more quickly and less expensively than traditional courses. Is microlearning right for you? Microlearning: Is it a Good Fit for Your Training Program? You might have heard about microlearning.

The Skills Gap And What It Means For The 21st Century Financial Services Worker – an article from Jean-Marc Tassetto, co-founder of Coorpacademy, in Finance Derivative

Coorpacademy

Coorpacademy’s Jean-Marc Tassetto discusses the importance of cultivating soft skills and how financial services firms like BNP Paribas are leading the way in upskilling and reskilling their employees. ” […] “The financial services sector is not exempt from these trends. After all, superior customer service is quickly becoming an increasingly important competitive differentiator in the financial services field.

Have We Forgotten What Microlearning Means?

Axonify

It’s time to set the record straight on one of the more malicious examples: microlearning. Microlearning: What is it good for? Microlearning was established to remedy the glut of information blasted at modern employees over multi-hour training sessions, which often resulted in them forgetting most of what was taught to them. As one of the early innovations in the corporate eLearning space, microlearning was one of the first victims of gross mishandling. Microlearning

Microlearning Case Study: Healthcare (Call Centers and Claims Centers)

Count5

Health Insurance Leader Improves Customer Experience. With the company’s expansion, its customer service and claims agent population also grew to manage separate health plans in 28 states and two international markets. CSRs take their q between customer service calls.

Why Microlearning Is The Most Effective Learning Strategy in Retail

Ed App

Well-trained staff increases the quality of all the services of a retail establishment, including the handling of goods, customer service, staff-customer interactions, as well as the overall in-store customer experience. The retail industry requires just-in-time learning, and to deliver that, no eLearning strategy sounds better than microlearning. But what makes microlearning such a perfect fit for the retail industry?

8 Unexpected Ways To Use Microlearning Online Training Activities

eFront

Microlearning improves knowledge retention and gives employees the ability to brush up on skills whenever it’s most convenient. In this article, we’ll discuss 8 unexpected ways to integrate microlearning online training activities in your corporate eLearning program.

3 Critical Questions To Ask A Learning Technology Vendor

Docebo

Most state-of-the-art learning platforms are Software as a Service (SaaS) solutions. Make sure your vendor has a wide set of well-documented REST APIs to ensure the possibility of creating an integration with any proprietary information systems you may have in place.

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Microlearning for business – 5 Use Cases

Ed App

Microlearning has been growing fast in mainstream business because of its approach on skill-based learning. Additionally, microlearning integrates more visuals, which takes about half as much time for the brain to process. Here are 5 use cases for microlearning in business and how it works. The At Home retail chain utilizes microlearning programs for training employees, onboarding new hires, enhancing customer service, and training leaders.

How Can You Use Interactive Videos For Microlearning-Based Training

EI Design

In this article, I will showcase how the use of interactive videos can help you craft rich media, high impact microlearning-based training. Creating Effective Microlearning-Based Training With Interactive Videos. What Is Microlearning? MicroLearning

Is Microlearning Effective for Corporate Training?

ICDTranslation

Corporate training is necessary for every organization that wants to grow internally and externally and offer the best possible services and goods on the market. The benefits of creating custom e-learning modules have already been recognized by the companies.

Count On Microlearning to Train Seasonal Hires this Holiday Season

CommLab India

While each company will find its own way to hire this holiday season, they all must provide new hires an orientation program on their mission, vision, and values so that new hires can understand how to serve their customers better. Here’s how microlearning can help!

GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year.

How To Onboard Seasonal Staff Using Microlearning

Ed App

The arrival of holiday season means that the demand for products or services shoots through the roof, and that organizations selling those products or services must tighten their belts to be able to supply the same to the increased influx of customers. Well, the answer seems simple – Microlearning. There are a number of ways microlearning is suited to onboard and train seasonal staff, and in this article, we’ll discuss those ways.