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How to Create Customer Service Training Programs with an LMS

LearnUpon

Good customer service starts with hiring the right people; people who can communicate clearly, problem-solve and have effortless interpersonal skills. Once they’ve joined your team, your organization needs to ensure they can meet your customers needs through customer service training.

Get Microsoft LMS integration to improve and enhance your eLearning experience

Paradiso

If you are looking for a personalized virtual education experience with Microsoft LMS integration, Let me tell you that Paradiso Solutions is the place to go. Microsoft LMS services complement Paradiso learning platform to provide a more productive experience for teachers and students.

3 Customer Service Training Ideas That Are Engaging and Effective

Unboxed

According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” To retain your customers and keep them happy so you can grow, you need to prioritize your employees by implementing effective customer service training ideas so they’re equipped to be as helpful as possible. Customer Service Training Games and Activities. Customer Role Play.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

It has endorsements from various big companies such as Microsoft and IBM. Creating learning videos or micro-learning videos is a blessing in disguise. Following this guide will help you in creating engaging, interactive videos. How to Create Employee Training Videos?

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CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?

Creating PDF Forms

The Logical Blog by IconLogic

Whether you are creating a form from scratch or updating an existing one, I bet I can show you a few things you didn't know about PDF forms. Creating a New PDF Form. Regardless of which application you use to create the initial document, you can make it into a form in Adobe Acrobat.

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Educating Your Customers the Mobile Way

CommLab India

Unless we’re in touch with our customers, our model of the world can diverge from reality. – Steve Ballmer, former CEO of Microsoft. Customer engagement plays a key role in enhancing the profitability of a company. But, how can corporate customers be engaged?

Now Hiring: Summer Intern for BLP’s Learning Services Team

Bottom-Line Performance

Bottom-Line Performance (BLP), a learning solutions company in New Palestine, IN (25 minutes from downtown Indianapolis) is looking for an intern to help create innovative learning solutions for us and for our clients. Basic proficiency in Microsoft Office products.

How to Create Engaging Training in the Age of the Eight Second Attention Span

TalentLMS

In this post, we’ll teach you how to expand your learners’ attention span and create engaging training. 11 tips to create engaging training. If being on-topic is the first rule for creating engaging training content, being succinct is the second.

7 Technical Tips for Creating Video Lectures

eLearning Brothers

Create engaging educational videos with no hassle or specific training? Check out 7 tips for creating video lectures on how to put together text, visuals and audio for the ultimate video lecturing experience. Creating video lectures these days is a piece of cake.

Off-the-Shelf Content or Custom-built: Which Is Better For Your e-Learning Endeavour?

G-Cube

With the increasing need for impactful and relevant e-learning content, L&D managers often face the dilemma of – either creating learning content from scratch or buying it ‘off the shelf’.

Learning Audiences Are Not Created Equal: Employees vs. Extended Enterprise

Talented Learning

This includes customers, channel partners, contract workers and others who need product knowledge and skills. In contrast, customers and channel partners voluntarily participate in training. Join our upcoming LIVE webinar: Custom Learning Experiences: When No LMS Will Do.

The Changing World of Work

The Performance Improvement Blog

Microsoft and PopTech have created an eight part video series that describes how the world of work is changing, in both the company workplace and the global workplace. . Automation is eliminating jobs but also providing an opportunity to create new, more creative jobs.

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Which is a Better Storyboarding Tool: MS Word or MS PowerPoint?

G-Cube

Storyboarding can be done using a plethora of tools and the two majorly used are Microsoft Word and Microsoft PowerPoint. Microsoft Word. Using MS Word is easy as there are numerous templates which can be created. Final output will consist of custom graphics. ?

Webinar: How to Create Awesomeness with SVG Graphics

eLearning Brothers

Microsoft PowerPoint now supports SVG vector graphics. Create, import, and edit to your heart’s content with more customizing control than ever before! eLearning designers, rejoice!

30+ Ideas for eLearning Portfolio Samples

Experiencing eLearning

For example, the Instructional Designer or eLearning Developer demo in my portfolio is based on an activity I originally created for a health care client. For many people, the best solution is creating new content from scratch. If you love software training, create that kind of samples.

eLearning Brothers Launches a First in the Training Market – Customizable Courseware

eLearning Brothers

Until now no one has given you the source files because companies are not willing to let the customers modify the material or change the IP. Managing Customers. Customer Service. Handling a Difficult Customer. Facilitator Guide (Microsoft® Word).

Interactive Soft Skills Training with New Customizable Courseware

eLearning Brothers

eLearning Brothers has fostered a reputation for creating and helping to create some of the best eLearning in the world. We’ve done this by creating amazing templates for you to kickstart your projects and custom solutions for some of the biggest companies in the world.

PowerPoint or Prezi: Which is Best for eLearning?

Association eLearning

I’ve already written about how to create eLearning using PPT, so I won’t re-visit that here. As for Prezi, I personally do not recommend trying to use it on its own to create self-paced eLearning. There are many ways to create on-click, timed, and some on-hover interactions in PPT.

Create your own eLearning Platform and use your brand’s print with a White Label Learning Management System

Paradiso

In Paradiso Solutions, we recognize the necessity to have proper branding within your LMS, that’s why we have worked to make you a customized platform according to your preferences. Open Source customization. Custom Branding LMS. Is your LMS part of your company?

e-Clippings (Learning As Art): Zone Alarm Listen UP!! This is NOT Customer Service!

Mark Oehlert

This is NOT Customer Service! My problem, beyond the obvious, is that the response from Zone Alarm acts as if this is just something that happens all the time (probably does) but worse than that - that it is somehow acceptable to create a product that routinely kills multiple hours of customers time fixing the problem! Now click the Service Tab, place a check in "Hide All Microsoft Services." This is NOT Customer Service!

Beyond Diversity: Creating an Inclusive Workplace

Everwise

Too often, leaders hire and promote people with similar traits, which gradually creates bias and leads to exclusion. One of the mechanics underlying the above positive statistics is that organizations and teams can better ascertain customer needs and deliver stronger service if they reflect the end user demographics themselves. Real action rather than lip service is essential. The post Beyond Diversity: Creating an Inclusive Workplace appeared first on Everwise.

LMS Technology Trends: Why Focus Is The Next Big Thing

Talented Learning

In the learning technology market, focus creates business value and winning vendors have it! After earning a graduate degree in instructional technology two decades ago, I began creating e-learning content (before it was called “e-learning”) to support high-tech and telecom channel partners.

New and Updated ej4 Content for July

ej4 eLearning

To kick off Q3, we’ve added new and updated content to our video library focusing on Customer Service. We have phone etiquette courses, creating great customer conversations, and courses for the retail employees. Check out this brief video montage: Also we’ve added a series to our Software Skills library on Mastering Microsoft Access [.].

A Passion for Video Realized

TechSmith Camtasia

John runs his own website where he provides training and support services, links to his new videos he’s produced, his toolbox and several other resources. Apart from his professional videos, John also creates home videos of his family.

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Quasar Maintains Competitive Edge with Move to Include Screencasting Options

TechSmith Camtasia

Meet Michael Shane, the director of Microsoft Desktop and Soft Skills Training Company, Quasar. Recently, however, they have changed the way they deliver information by adding video to their training services. The videos cover a variety of software such as Windows and Microsoft Office.

Corporate MOOCs Reveal How Badging Can Boost Your Brand

Web Courseworks

The large user-generated audience creates an online discussion portal for users to refer to if they have questions regarding the course. White Paper Case Study : Microsoft’s Corporate MOOC. Microsoft’s new “yesterday” vs. “tomorrow” business strategy.

3 Easy Ways to Create Silhouette Characters

Rapid eLearning

One possible solution is to shoot your own photos, which I covered in a previous blog post on creating your own stock images. In today’s post, I’m going to show you some easy ways to create and use these characters in your elearning courses. Microsoft Office Clip Art.

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30+ Ideas for eLearning Portfolio Samples

Experiencing eLearning

For example, the Instructional Designer or eLearning Developer demo in my portfolio is based on an activity I originally created for a health care client. For many people, the best solution is creating new content from scratch. If you love software training, create that kind of samples.

LMS Trends: 2018 Mid-Year Learning Systems Market Update

Talented Learning

This new “specialist” technology landscape benefits LMS customers and vendors, alike. UPDATE: Thanks to APIs that dramatically simplify technology integration, almost anyone can “snap together” compelling, customized learning ecosystems.

Corporate MOOCs Reveal How Badging Can Boost Your Brand

Web Courseworks

The large user-generated audience creates an online discussion portal for users to refer to if they have questions regarding the course. White Paper Case Study: Microsoft’s Corporate MOOC. Microsoft’s new “yesterday” vs. “tomorrow” business strategy.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

For those who create training or administer training programs, that means considering and meeting the needs of learners with disabilities. A Guide for Creating and Buying Accessible Online Training within Your Organization’s Training Program. Ensure Vendors Create Accessible Training.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

For those who create training or administer training programs, that means considering and meeting the needs of learners with disabilities. A Guide for Creating and Buying Accessible Online Training within Your Organization’s Training Program. Ensure Vendors Create Accessible Training.

LMS Integration:  The Learning Ecosystem

Talented Learning

Have a private API library or web services that require the LMS vendor to build and configure the integration. Customer Relationship Management (CRM). Do customers renew at a higher rate, or buy complementary products when trained vs. untrained?

4 Ways Workplace Technology Changed in 2017

Vitalyst

Each and every one has been driven by people—by a larger effort to improve—even perfect—the employee and customer experience. In March, Microsoft made its Teams collaboration app available to Office 365 customers worldwide.