Remove Create Remove Custom Remove Mobile Learning Remove Services

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI.

The Docebo Discovery Lab: The Next Era of Mobile Learning

Docebo

It makes sense, considering consistency is key to providing each and every customer, both new and old, with the same experience – time and time again – to keep them coming back for more. . With new projects, such as the Mobile App Publisher, where do the ideas for these come from?

Docebo 136

How To Take Your Mobile Learning Experience To The Next Level

Docebo

There is little doubt about the value of mobile learning , especially with Millennials and Gen Z now making up the majority of the workforce. But just because you provide learners with the means to access learning on a mobile device doesn’t mean it’s living up to its full potential.

Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight

G-Cube

The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. Creating a mobile LMS is more than just making a web-based enterprise LMS available on the mobile platform.

5 Mobile Learning Trends: How M-LearningIs Changing the Workplace

Origin Learning

Mobile Learning Technology has opened up a whole gamut of options to extend the learning blend. No longer do employees have to rely solely on the usual means of training – be it ILT or e-learning. Videos are easy to share and access on mobiles and tablets.

Trends 271

Small Business Customer Service Training

Ed App

Learning and development take the backseat due to the attention being on drawing-in customers, as well as developing your service or product. Any good number of proprietors of most small businesses have regretted the fact that they have not put more emphasis on developing the learning culture at the beginning. This can occur during lunch and learn sessions, as well as study activity for the whole team. EdApp customer service training

The Top 5 Things Organizations need for Mobile Learning

Your Training Edge

My previous articles, you must have gone through surely depicted the emergence and penetration of mobile learning in learning and development industry, as one of the means of achieving an advanced leaning experience. Mobile learning as a major part of learning strategy.

The Top 5 Things Organizations need for Mobile Learning

Your Training Edge

My previous posts you must have gone through surely depicted the emergence and penetration of mobile learning in learning and development industry, as one of the means of achieving an advanced leaning experience. Mobile learning is the most suitable and most beneficial answer.

10 Technological Advances That Will Impact The Future Of Mobile Learning At Workplace

G-Cube

Mobile devices such as smartphones and tablets permeate our daily life, imparting incredible access to latest information and communication. With digitization, functionality of these devices is improving, along with their potential to support learning in innovative ways.

20 Wonderful Resources for Using BLE Beacons in Mobile Learning

Learnnovators

This may feel futuristic, but the cool thing is that the technologies are all already there (and cheap!) ” – Geoff Stead (Head of Mobile Learning, Qualcomm). They can also help trigger location specific ‘actions’ in users’ mobile phones.

No Escaping Mobile Learning – Webinar Recording & Audience Queries Answered

Upside Learning

As you probably already know, last week we kicked off our independent webinar series with the first one titled as ‘No Escaping Mobile Learning’ which I co-presented with Abhijit Kadle (watch recording here ). Growing mobile workforce. When do we really learn.

Mobile Learning Engagement on the Go!

Growth Engineering

If you have a mobile learning initiative in place, or you’re looking to implement one, there’s something you should know: If you can’t engage your learners, it’s not going to have the desired impact. The post Mobile Learning Engagement on the Go!

Enhance Your Mobile Learning Delivery with 7 Eye-openers.

G-Cube

mLearning has, slowly but surely, been creating a niche for itself in corporate training and learning. Even a decade ago mLearning was being created and utilized for learning – though sparingly. But in the past few years it has emerged as a sustainable learning platform.

Open 277

Go.Learn Makes Mobile Learning Better

Docebo

Put The Power of The Docebo Learning Platform in The Hands of Your Learners, Literally, With Go.Learn. Docebo has some big news that we’re incredibly excited to announce: the latest version of our mobile app is here. The truth is, not even “working on mobile” does the trick.

The Pulse of Mobile Learning

Allison Rossett

Most of what is said and written about mobile learning and support touts potential and points to the future. Current studies confirm a faint pulse for mobile in enterprise learning today. I first noticed this enthusiasm-action gap when colleague Jim Marshall and I surveyed workplace learning professionals about their learning technology practices. “Are you offering programs that rely on mobile for delivery of learning and support now?”

11 Custom Learning Trends in 2018

Enyota Learning

2017 witnessed reinvention of various learning technologies and allocation of more budget and investments in eLearning programs, learning management systems, and various educational tools for training employees. Trends like mobile learning, social learning, microlearning, etc.,

Trends 114

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Video-based learning is not an unknown concept. In fact, the method has full support of the learning and development industry. Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Why Video-Based Learning?

Video 87

Why Companies Should Embrace a Mobile Learning Management System

ProProfs

A decade ago who would have thought that m-learning is going to sell like hotcakes? The corporate world stands to benefit more especially when training through the learning management system was introduced. Out of all the figures, only 18% are still learning at their work desks.

How You Can Use Mobile Learning Apps For Microlearning-Based Training

Adobe Captivate

In this article, I will outline what mobile learning apps are and the benefits they offer. Using a case study featuring Gamified Assessments in the Mobile App format, I will showcase the impact they can create. What Are Mobile Learning Apps?

Mobile learning for franchises?

Ed App

Mobile learning is becoming popular in businesses, because it allows for a quick and easy transfer of information. It allows employees to access a wide range of information that can improve their understanding of their position in the company, the products or services the company offers and more. Using mobile learning for your franchises has many advantages. When you own a franchise, you want your customers to have the same experience in every location.

5 Ways Mobile Learning Increases Sales Success

PulseLearning

Mobile learning is leading the charge in sales training, serving up training suitable for a group often on the move and, increasingly, working their craft in collaborative, virtual environments. In this article, PulseLearning discusses 5 ways mobile learning increases Sales success. How Mobile Learning Increases Sales Success. Let’s face it; most businesses exist to provide a product or service to satisfy a particular consumer want or need.

Sales 48

5 Advantages of Mobile Learning for Sales Teams

Enyota Learning

While effective marketing and branding activities are about creating awareness, it’s the sales team that influences a customer’s final decision. For a few years now, organizations have adopted mobile learning as an approach to training their sales teams. This trend started with companies realizing the need to cater to the changing learning requirements of an ever-growing mobile workforce. This, in turn, translates to a higher quality customer experience.

Teams 50

Mobile-Learning for a Retail Training Company — Case Study

Enyota Learning

At eNyota Learning, we focus on solving business problems, provide value, and make clients happy. As a learning software provider, we are often challenged to work on projects that ask for more than what we normally do.

LEARNNOVATORS WINS ‘INNOVATION IN LEARNING SERVICES’ AWARD FROM GLOBAL T&D CONGRESS

Learnnovators

Learnnovators, a leading provider of innovative e-learning solutions, has won the ‘Training & Development Leadership Awards’ under the ‘Innovation in Learning Services’ category from Global T&D Congress. Learnnovators won this award for their MPSS (Mobile Performance Support System) solution, which they had designed and developed for a client. MPSS is a mobile app-based performance support system that uses micro-learning videos and searchable text.

Global 100

5 Reasons Mobile Learning Rocks

Designing Digitally

Based on the results of a survey conducted by Cisco, it is predicted that the market for mobile learning in the US, will grow from $7.98 Currently, almost half of the organizations in the US are using mobile devices for rolling out learning solutions for their employees.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Video-based learning is not an unknown concept. In fact, the method has full support of the learning and development industry. Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Why Video-Based Learning?

Video 52

Educating Your Customers the Mobile Way

CommLab India

Unless we’re in touch with our customers, our model of the world can diverge from reality. Customer engagement plays a key role in enhancing the profitability of a company. But, how can corporate customers be engaged? Unleashing mobile learning for customer education .

Why customer service soft skills training doesn't have to be so hard

Yarno

We’ve all heard the term “soft skills” before; it’s what stops us giving it right back when a customer yells at you because their food is five minutes late, or you took more than five minutes to resolve their complaint, or you won’t let them return a jacket without tags, which has a big stain on it that was there “before they bought it.” Empathetic to the customer’s complaint, or not. So we do learn soft skills. How do we improve customer service training?

How to implement a successful customer training program

Elucidat

Providing customer training around your products or services is a fantastic way to differentiate yourself from competitors. It also boosts customer engagement and enables them to gain more value from you: win, win. Why invest in customer training? Customer training

Celebrating Excellence: The 2019 Lenny Awards

Litmos

During SAP Customer Experience LIVE, we were honored to showcase our winners for our annual Lenny Awards! The Lenny Awards celebrate exceptional bu sinesses using training to create positi ve experiences for customers every day. . Best Culture of Learning.

SAP 52

How to Create a Mobile Learning Strategy

CLO Magazine

When considering adding mobile learning, companies need to consider their target market, the material they plan to use and the operating system to work with. If you’re considering adding mobile to your organization’s learning programs, it’s likely a smart move. According to an Ambient Insight report, by 2015 the mobile learning market is expected to reach $9.1 Would your target market respond well to learning gamification?

Enterprise Mobile Learning 2011 - Year in Review

mLearning Trends

It’s time once again to take stock of what happened in enterprise mobile learning and see if any of my 2011 predictions hit their intended targets. Mobile Apps Become Essential to Enterprise mLearning. Google surprised everyone by buying Motorola Mobility for $12.5B a.k.a.

How You Can Use Mobile Learning Apps For Microlearning-Based Training

EI Design

In this article, I will outline what mobile learning apps are and the benefits they offer. Using a case study featuring Gamified Assessments in the Mobile App format, I will showcase the impact they can create. What Are Mobile Learning Apps?

How to Build a Native App for e-Learning

Hurix Digital

It requires technical expertise and experience to build the app and then provide post-launch support services. Understand Why You Wish t o Create a Native App: So why do you want a native app? Related: 10 Reasons Why You Should Adopt Mobile Learning Apps.