Remove Create Remove Custom Remove Network Remove Services

How to Build Better Customer Service in Retail

GoConqr

“We are moving beyond just selling products to being the brand customers rely on to make their lives simpler and more meaningful as they save money”, explains McMillon. “We’ve The mantra “Customer is King” is a glaring truth.

How happy employees create happy customers

Rustici Software

Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

Promote eLearning Through a Network of Champions

eLearning Architect

In this article, I will explain how a simple technique allowed us to create a network of champions which lead to a drastic increase in engagement with our audience. However, the focus of investment is usually allocated to creating a suite of courses and subscribing to a fancy LMS.

7 Reasons to Create Your First Online Course

LearnDash

Creating your first online course can have a significant positive impact on your business and career. They will help you to stand out from your competitors in your field, grow your business through course sales, and bring in potential leads for other services that you offer.

Create 224

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. Although virtual reality has been out in the market for some time now, augmented reality and mixed reality are expected to bring new possibilities in creating deeply engaging learning content.

Trends 114

How to Create an Effective Refresher Training Course

LearnDash

Maybe one year the focus is on customer service, another year it’s on security practices. It’s also a networking opportunity for you and your learners. A great refresher training course offers context, creates commitment, and inspires action.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. Tips for creating “findable” videos.

GOOD NEWS FRIDAY: Unicorn Customer Service Excellence Nationally Recognised

Unicorn Training

It is a fantastic accolade to all our employees who work very hard to ensure that are customers are always our number one priority."Businesses John Carter, Head of Skills Academy Accreditation Programme, said: "We were pleased to recognise Unicorn for the quality of their customer service.

Business = service

Jay Cross

Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences.

The Skills Gap And What It Means For The 21st Century Financial Services Worker – an article from Jean-Marc Tassetto, co-founder of Coorpacademy, in Finance Derivative

Coorpacademy

Coorpacademy’s Jean-Marc Tassetto discusses the importance of cultivating soft skills and how financial services firms like BNP Paribas are leading the way in upskilling and reskilling their employees. ” […] “The financial services sector is not exempt from these trends. After all, superior customer service is quickly becoming an increasingly important competitive differentiator in the financial services field.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. Consider sharing it with your network.

Customer Satisfaction and the Role of L&D

Growth Engineering

Customer satisfaction has always been a big aspiration for organisations, particularly in customer-facing sectors like retail. In the past, businesses might have gotten away with ignoring customer experience, but now the impact on the bottom line is becoming more pronounced.

Roles 52

Customer Satisfaction and the Role of L&D

Growth Engineering

Customer satisfaction has always been a big aspiration for organisations, particularly in customer-facing sectors like retail. In the past, businesses might have gotten away with ignoring customer experience, but now the impact on the bottom line is becoming more pronounced.

Roles 52

Using MOOCs: Partner and Customer Relations

Your Training Edge

This final article examines three uses of MOOCs that go far beyond any standard conception of training: educating partners and customers, brand marketing, and collaboration and innovation. Educating Partners and Customers. Innovative organizations are using these tools to provide education to partners and customers as well. For example, on the customer side SAP has offered a couple of MOOCs for software developers.

Custom 109

Presenting Event Video with Portable Network Graphics and JavaScript

Adobe Captivate

With the design in mind, I set to work creating the Captivate project. Portable Network Graphics (PNGs). A search of the Adobe forums and web provided some suggestions, including using a streaming service that allowed more control over the interface. Click to Play Project.

Social Media: The Virtual “Over-The-Partition” Learning Network.

Dashe & Thomson

the world’s most popular online video community allowing millions of people to discover, watch, and share originally-created videos.” And, this audience is already getting it and will increasingly prefer, expect, and demand virtual “over-the-partition&# learning networks.

The case of Free SSL for custom TalentLMS domains

TalentLMS

One of the most important, albeit technical, improvement introduced in the latest TalentLMS release is the free SSL for custom domains. Whenever you submit information on a web-page, this information traverses multiple network nodes to reach the server behind the web-page.

Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? However, as many product and services companies are finding, games are not only a useful tool in training internally, but are also an effective way to reach consumers. Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business. So, why create video games to educate customers?

Customer Experience: Training Beyond the Course

Litmos

In it, they argued that our business models have gone from agricultural, to product, to service. Here, people are focused on not one aspect of a product or service, so just the food at a restaurant or just the device when purchasing a product.

How to Create Engaging Training in the Age of the Eight Second Attention Span

TalentLMS

In this post, we’ll teach you how to expand your learners’ attention span and create engaging training. 11 tips to create engaging training. If being on-topic is the first rule for creating engaging training content, being succinct is the second.

How to train your partner network to extend the reach of your brand

Melon Learning

Your reseller network can help you grow your business exponentially - there’s no doubt about it. Yet, keeping a channel network happy and selling is not an easy job – it feels more like herding cats than training a group of people united by a common goal.

We’re hiring! Customer Support Representative (Sydney)

LearnUpon

This isn’t your average support role, you will become a trusted partner to our ever growing customer base and will be exposed to a wide variety of technical issues. Knowledge of *nix OS platforms and basic network protocols. About the Role.

Learning Pool Acquires HT2 Labs to Create Unique Learning Experience and Analytics Solutions

HT2 Labs

HT2 is a true pioneer in learning technologies, with a well-earned reputation for creating leading-edge learning solutions that use modern technology to deliver innovative business outcomes.

Find out if social learning chemistry works for you!

Origin Learning

How to provide just-in-time learning modules customized to the needs of an organization? What actions must a fast-growing enterprise take to keep its workforce trained and up to date to meet the global service excellence standards?

The Changing World of Work

The Performance Improvement Blog

Microsoft and PopTech have created an eight part video series that describes how the world of work is changing, in both the company workplace and the global workplace. . Automation is eliminating jobs but also providing an opportunity to create new, more creative jobs.

Change 151

We’re hiring! Customer Support Representative (Dublin)

LearnUpon

At LearnUpon we put our customer’s experience at the heart of everything we do, we always strive for the best solution (not the easy one), and we commit to producing work that we can be proud of. Capture suggested improvements and feedback from our customers.

We’re hiring! Customer Support Representative!

LearnUpon

This isn’t your average support role, you will become a trusted partner to our ever growing customer base and will be exposed to a wide variety of technical issues. Knowledge of *nix OS platforms and basic network protocols. Customer Support Representative! About the Role.

5 Non-Financial ROIs of MOOCs

Your Training Edge

Improved customer service and reduced complaints. Creating a sense of community. ILT courses that involve group activities can result in improved teamwork, but the ability of MOOCs to create connections among people goes far beyond that.

ROI 208

How to Create Content for a Blended Learning Model

Hurix Digital

Now that you are familiar with the advantages of blended learning, the question arises how to create content for blended learning resources? With so many digital technologies available on both proprietary and free-to-use platforms, creating blended learning resources may seem a daunting task.

Evolving From Service Provider to Course Creator to Software Entrepreneur with Sam Brodie from Offsprout Page Builder

LifterLMS

Learn about the journey of evolving from service provider to course creator to software entrepreneur with Sam Brodie from Offsprout page builder in this episode of the LMScast podcast with Chris Badgett of LifterLMS. And then after that, created and released my course on Udemy.

How Learning Can Be Upgraded In This Digital Age

Your Training Edge

So, it is high time we bring them out of this concept and create a digital environment of learning. For instance, educational assignment writing services like MyAssignmentHelp and AllEssayWriter provides online academic assistance to the students.

How to Create Content for a Blended Learning Model

Hurix Digital

Now that you are familiar with the advantages of blended learning, the question arises how to create content for blended learning resources? With so many digital technologies available on both proprietary and free-to-use platforms, creating blended learning resources may seem a daunting task.

Podcast 23: Open Source LMS Advantages – With Lars Hyland of Totara

Talented Learning

The primary advantage of an open source LMS is flexibility, so you can customize, modify and scale learning solutions as your business needs change. . This growth is very much driven by our expert partner network, which now includes about 100 organizations, worldwide.

We’re hiring! Customer Support (United States – Philadelphia)

LearnUpon

At LearnUpon we put our customer’s experience at the heart of everything we do, we always strive for the best solution (not the easy one), and we commit to producing work that we can be proud of. Capture suggested improvements and feedback from our customers.