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5 Major Players in Distance Learning

LearnDash

Be it a traditional LMS offering, new software-as-a-service tools or the newer MOOC platforms , the list seems to grow larger every day. In the realm of e-learning , private companies and institutions are slowly expanding to provide services for this new trend.

How Better Customer Service Training Turns Angry Customers into Brand Ambassadors

eLearningMind

Any customer-facing organization understands that it’s fairly impossible to keep everyone happy, all the time. But second (and most importantly), it’s the ideal opportunity to become the best in customer service and limit irate customers in the future.

Consider Player/Game Interactions

Kapp Notes

The best way to design from that perspective is to think about what the learner needs to do on the job and try to mimic those activities, actions or behaviors in the game and then design the game so the player has to do those activities. Let’s say a manager approaches you with the concept of a game about “Customer Service.” First, you might be puzzled because the topic of customer service is so broad. Is it poor service?

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[Video] How to Modify Custom Articulate Storyline 2 Skins

eLearning Brothers

Since the announcement of Articulate Storyline 2 , we have been busy creating new Storyline 2 templates. Video on How to Modify Custom Articulate Storyline 2 Skins. For Storyline 1 users, look at the video on How to Use Articulate Storyline Player Skins.

Everything You Must Know Before Selecting Gamification Services

Hurix Digital

According to a report by Mordor Intelligence , the global gamification services market was valued at USD 5.5 Building E mpathy: Good gamification practices are not just about good design; rather they focus on encouraging empathy between team players.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

3 Customer Service Training Ideas That Are Engaging and Effective

Unboxed

According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” To retain your customers and keep them happy so you can grow, you need to prioritize your employees by implementing effective customer service training ideas so they’re equipped to be as helpful as possible. Customer Service Training Games and Activities. Customer Role Play.

Custom Lectora Video Controls

Integrated Learnings

For example, a red and white course template will create a distracting visual contrast to Windows Media Player’s black and blue controls. From there, you can easily create some buttons labeled with what each does, but this isn’t a very elegant solution. By Joseph Suarez.

3 Trends Proving mLearning is a Power Player

OpenSesame

Mobile devices are revolutionizing elearning by providing consumers with the customized, relevant, and interactive content they desire. Although mobile learning, also referred to as mlearning, is not yet as readily available as companies would like, it has already proven to be a major power player in elearning. OpenSesame has many bite-sized courses, such as this customer service course , that will answer your immediate questions, without taking valuable time out of your day. .

The Skills Gap And What It Means For The 21st Century Financial Services Worker – an article from Jean-Marc Tassetto, co-founder of Coorpacademy, in Finance Derivative

Coorpacademy

Coorpacademy’s Jean-Marc Tassetto discusses the importance of cultivating soft skills and how financial services firms like BNP Paribas are leading the way in upskilling and reskilling their employees. ” […] “The financial services sector is not exempt from these trends. After all, superior customer service is quickly becoming an increasingly important competitive differentiator in the financial services field.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. You’re creating chaos and disempowering your people.

eLearning Brothers Makes a Powerful Point by Acquiring Get My Graphic

eLearning Brothers

This acquisition continues eLearning Brothers’ commitment to serve the eLearning Community, this time by providing high-end PowerPoint graphics to it’s customers. “This acquisition supercharges what our customers can do by offering more graphics than we ever imagined.”

Custom Branching Navigation with PowerPoint

Integrated Learnings

PowerPoint-based rapid eLearning tools, such as Articulate Presenter and Snap by Lectora, allow branched navigation, meaning you can create a non-linear navigation path still controlled through the course player’s next and back buttons. Custom Show. Normal. false. false. false.

Business Process, customer experience, IoT!

Origin Learning

Therefore, finding specific customers and specific customer problems becomes even more critical,” entrepreneur, adventurer, and occasional geek Alec Saunders has said. IoT is all about re-imaging things: business process, customer experiences.

The Top 14 eLearning Template Trends of 2014

eLearning Brothers

Basically popular everywhere cricket and rugby is played, users are brewing tea, customizing their templates, sending their learners on a jolly adventure. eLearning Player Skin Template. The Edgy Player design, pictured above, was frequently downloaded in 2014. Hello friends!

Off-the-Shelf Content or Custom-built: Which Is Better For Your e-Learning Endeavour?

G-Cube

With the increasing need for impactful and relevant e-learning content, L&D managers often face the dilemma of – either creating learning content from scratch or buying it ‘off the shelf’.

Training Vision 3: What Are Your Best Customers Planning?

Your Training Edge

Summary: Training in the current environment is very much like sales, so it is absolutely necessary to find out what your best internal customers are planning for the upcoming year. In the current environment, it’s a good idea to manage your best internal customers just as a sales manager would manage that pipeline. And even more importantly, this contact serves to solidify your relationship as a solutions partner and not just a service department.

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eLearning Stock Asset Library vs. eLearning Template Library

eLearning Brothers

There are various stages of development that require different programs, and assets to create world-class training content. Player Skins - allow you to control the look and feel of your audio and video player. Most of the player skins allow for color customization.

DiscoverLink Recognizes Loyal Customers with 2019 Client Appreciation Awards

discoverlink

Last week at DiscoverLink’s client conference, LinkUp , co-founders John Poulos and Jeff Tenut honored seven of their long-standing clients with Customer Loyalty Awards. DiscoverLink has worked with Dairy Queen over the past 10 years to build custom courses for their training curriculum.

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Aligning L&D with Business Goals: Financial Services

Watershed

In this part of our Business Goal Alignment series, we focus on several industries and how L&D program alignment applies in each scenario—starting with banking and financial services. In the world of banking, insurance, and other financial services, L&D needs to support more than onboarding and compliance training. Identify costly transactions and processes and create more effective ways of accomplishing them. 2) Protect market share by focusing on customer service.

Using Captivate to Create Cool Text Animations

Integrated Learnings

It’s screen recording is top notch for creating simulations and its ability to track variables and advanced actions makes it very versatile to my needs. Each animation can be customized with fonts, sizing, color, and more. Customizing a Text Animation. by Jonathan Shoaf.

Creating Games for Learning: Strategies for Learning in a ‘Different’ Way

G-Cube

Games are exciting and create a lasting impact. The engaging element can be introduced through the narrative, a vivid storyline or even creating a context for the learner – which the learner can relate to. Create multiple layers of challenges that lead to the ultimate prize/goal.

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“Had I not played Battles, I wouldn’t have been amongst the 4 laureates of the Paris Airports MOOC – Discover Sory Fofana’s interview, the player of the millionth Battle on Coorpacademy

Coorpacademy

The MOOC Paris Airports is an online training platform powered by Coorpacademy which will allow this new learners promotion to specialize in airport services jobs, from welcoming tourists to airport security and assistance to people with reduced mobility. We are proud to help creating jobs in what is the first showcase of France in the world with our pedagogical expertise. I worked for more than 10 years in the hospitality field at AccorHôtels, and I was welcoming Indian customers.

How to Create Interactive eLearning Simulations in 3 Steps

eLearning Brothers

In this post, let’s take a glance at what creating a scenario-based training with TalkMaster might look like. At the end of this training, the learner should be able to deal with a customer complaining about poor customer service, for instance. Configure the player.

How Video Accessibility Improves UX and SEO

3Play Media

User experience (UX) is described as a person’s emotions when using a particular product, system or service. That’s why creating content that’s optimized for search engines is crucial to growing engagement metrics.

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How to Convert Flash to HTML5 at Scale

Hurix Digital

You can view Flash files like mobile and desktop apps by using the Adobe Flash Player or other third-party players. It’s a programming language that is used to create responsive content for web pages, as well as to modify their appearance.

Adobe Flash and the Danger of Zero Day Exploits

CDSM

Our Head of Technology, Nik Goile, gives us some background on last month’s Adobe Flash exploits , and explains how CDSM was prepared to deal with them… You probably heard about the Adobe Flash Player vulnerabilities that came to light in July.

We’re Sort of Crushing on the New “Sort-It” Training Arcade Game

eLearning Brothers

Players are presented with different categories in rows and columns along with a bank of answers that need to be correctly dropped into the appropriate rows and columns. Blog eLearning Featured Products/Services Training Arcade game gamification sort-it training arcade

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Put the Pedal to the Metal With Your Storyline Development: Part 2

eLearning Brothers

We have our player, theme, scenes and assessments built. Slides like these I like to create a Master Slide for. Here you can customize and create multiple Master Slides for your project. Did you know you can customize the look/feel of your quiz question feedback?

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2 New Games You HAVE to See

eLearning Brothers

Scramble is a single or multi-player game in which a mixed up sentence or word is presented. You can customize the sentences and words to whatever your training topic is. . We created an eLearning Brothers themed example using a photo of this wall in our office. .

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Points in Gamification: 3 Ways to Go Beyond the Basics to Create Great Learning

Leo Learning

But over the years, as the format of games changed and became less ‘endless’, players began to care less about points in gamification and respond to more complex incentives. An obvious alternative would be to reverse this and challenge players to target loss aversion.

Allego Fortifies Compliance in the Financial Services Industry

Allego

Allego gives financial services firms unprecedented visibility into what their salespeople say in the field. The resulting improvements to customer conversations have major implications for enhancing revenue performance.

Contact Center: Talented Managers are Force-Multipliers

PDG

Contact centers are trending toward super-agents who can engineer superior customer experiences. After all, if they mastered customer service, how tough can it be to show others how to do the same? Very good players who become good coaches are more the exceptions than the norm. Great workplace experiences help create great customer experiences. Contact Center Customer Service Leadership Customer Experience

Create More Income, Impact, and Influence for Your Online Courses and Personal Brand with Professional Self-Made YouTuber Sean Cannell

LifterLMS

Learn how to create more income, impact, and influence for your online courses and personal brand with professional self-made YouTuber Sean Cannell in this episode of LMScast hosted by Chris Badgett of LifterLMS. And for me though, I got so crystal clear on wanting to create passive income.

Gamification in Corporate Training: Your Checklist for Training Success

Hurix Digital

In the corporate context, gamification refers to the addition of game mechanics into a non-gaming environment or functions such as a marketing campaign, customer service, business process, or website to encourage active participation from a target audience.