How to Get Your Customer Service Team to Embrace Training
MARCH 9, 2020
Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. You can in fact create a culture of learning within your own department, even if it's not a tenet of your broader company culture. Remember, Customer Service is a Really Hard Job.