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Customizable Courseware for Creating Compassionate Customer Service Courses

eLearning Brothers

For most businesses, one could argue that their mission is to serve those that patronize their products and services. If that is the case, such businesses ought to make customers and clients their top priority.

6 Great Project Management Tools for Custom eLearning Development

eLearning Brothers

We are often asked what project management tools we use for our Custom eLearning Development. DropBox – DropBox is where we collect and store project information, source files, development files, etc. Google Docs – We use Google Spreadsheets for project reviews.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Bad training is created quickly.

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In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it BT Consumer , a division of British Telecommunications Group, which is responsible for consumer fixed-voice and broadband services, was determined to move ahead of a highly competitive pack of telecom competitors by offering a customer service experience that was second to none. As a first step, BT decided to conduct a survey to find out what its customers wanted.

State of the Front-Line Manager

customer service group, shift managers in your retail. locations, or project leads in your IT team. manager, talent developer, motivator, customer. To create effective front-line. managers to spearhead new projects or step in for. State of the.

Moodle Services Provider – How would you Choose the Right One?

Paradiso

Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers!

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Everything You Must Know Before Selecting Gamification Services

Hurix Digital

According to a report by Mordor Intelligence , the global gamification services market was valued at USD 5.5 In 2012, Gartner had predicted that 80% of gamification projects would fail to reach business objectives primarily due to poor design.

The 29 Costly Implications of Losing Customers

Your Training Edge

A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”

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How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

Part of our IT strategy is to first try to use the tools included in our operating system,” said Vanessa Dinn, IT project manager at DFCU Financial. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. At a glance.

eLearning Project Management Tip #10: Contributors and Their Role

Design2Train

Who you choose as project contributors depends entirely upon the content of your training. Safety Officers – are a necessity if you are creating technical or job training that includes working at height, climbing, operating machinery, chemical usage, or other workplace safety issues.

Webinar: “Yes, And:” An Improviser’s View on Custom eLearning

eLearning Brothers

We had a hilarious and informative webinar this week with Ivan Bigney from our Custom Solutions team. In addition to being a top-notch Custom Solutions Consultant, Ivan is a regular in the local improvisational comedy scene. eLearning Brothers Custom Solutions team does just that.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. I created our help videos.

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers.

How to Create Custom Buttons in Captivate

Integrated Learnings

Create custom versions of your button for each Captivate button state and import them using the Button object. You can reuse button graphics you have created in other programs in Captivate. Create a version of your button for each state. Create a button in Captivate.

How to Identify the Best eBook Conversion Services

Kitaboo

But since educational publishers have loads of content to convert into an eBook, they may not have the time to identify the best eBook conversion service which will give them a compelling eBook. Creating an eBook has been made easy with the use of software tools and packages. Companies that offer eBook conversion services also usually offer eBook creation and distribution services. B) What the eBook Conversion Service Company Offers: 1.

The LMS Customization Trap: Why eThink Recommends Configuration Instead

eThink Education

It is an age-old question in the software industry… Do you need a heavily customized Learning Management System (LMS) that reflects your ideal business process flow, or are you better off adapting to an out-of-the-box product that meets most of your needs? Creating a Home for Learning.

How to Select the Right eLearning Authoring Tools and Services

Hurix Digital

Additional services, if any. You may also ask for custom features to meet your unique requirements and how much they would cost. Apart from the basic functionality, enquire if the price includes access to supplementary tools and services such as content libraries and cloud storage.

How ePUB Solutions Can Streamline Large Scale Digital Publishing Projects

Hurix Digital

Challenges Faced by Large Scale Digital Publishing Projects. Customized content for different platforms – Each and every internet platform needs a different treatment. e-Published works are not created in a time-crunch.

5 Things to Consider Before Implementing Customer Training

TalentLMS

Whether your company sells software applications or water pumps, a formal customer training program helps you reach all customers with the specific learning they need to successfully use your products. Who is your customer training intended for?

3 Steps for Finding the Best E-Learning Service Provider

Frooxl

Choosing a service provider can be daunting. With many services, you can turn to Yelp or Angie’s List, and peruse a few dozen reviews. When choosing an e-Learning service provider, however, it’s not quite as easy.

E-learning Project Management – Advice from an In-house Expert

CommLab India

We all know that good project management is the key to the success of an outsourced e-learning initiative. Given this fact, how can you ensure that your online course development project is well managed? What does it take to create your web-based course without time and cost overruns?

What Goes into a Project Scope Document?

CommLab India

What is an e-learning project scope document? A project scope document is the first thing that is drafted after an e-learning project is initiated. This is inarguably the most important part of the project. Project objectives and goals. Project risk.

The True Cost of Poor Project Management

ej4 eLearning

of companies complete all the projects they set out to do, and about 1 in 6 projects had a cost overrun of 200% or more. Another Wake-Up Call on Poor Project Management. For example, the Project Management Institute (PMI) published its 2016 Pulse of the Profession, the findings of which were based on interviews with 2,500 project managers, directors, and other executives in a position to assess both the cost and the success of various projects.

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The True Cost of Poor Project Management

ej4 eLearning

of companies complete all the projects they set out to do, and about 1 in 6 projects had a cost overrun of 200% or more. Another Wake-Up Call on Poor Project Management. For example, the Project Management Institute (PMI) published its 2016 Pulse of the Profession, the findings of which were based on interviews with 2,500 project managers, directors, and other executives in a position to assess both the cost and the success of various projects.

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Custom Learning Experiences: Next Commercial Training Trend?

Talented Learning

Customer-focused organizations everywhere are making “ learning experience ” a top priority and for commercial training companies, and it has become a mission-critical requirement. High-End Commercial Training Companies Need LMS Professional Services.

Custom eLearning: Online Tutorials vs. Printable Reference Guides

eLearning Brothers

Often when we work on custom eLearning projects we are faced with the decision of what type of reference materials we should include in the project. Should we include a link to online tutorials or should we create printable reference guides? eLearning custom eLearning

Customer Segmentation Employee Training Tips

KnowledgeCity

As a marketing professional, you know that to attract customers, old-fashioned marketing approaches are not enough. That’s where customer segmentation comes in. Bring all involved departments together before embarking on your next customer segmentation project.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. And they have other projects going on in their life.

Cerner Implementation Services

Solo Learning

Our developers and designers work with you to create E-Learning modules that are tailored to present your unique workflows. Want to know more about our E-Learning services ? We have years of healthcare experience together with the proven ability to complete projects on time. Some of Our Exceptional Services Include: Performing trainer credentialing. Promoting physician adoption and engagement through customized courses. Cerner ® Training Management.

How a Time Management eLearning Course Can Boost Productivity

eLearning Brothers

Once you have your priorities in order, it makes it easier to schedule your day and create a plan of attack. Course Library Custom Solutions eLearning Featured Instructional Design Resources Products/Services Project Management Resources Resources

Multimedia Resources For Your eLearning Projects

Adobe Captivate

A few years ago I worked for an organization that required custom designed eLearning but didn’t have a budget for stock photography, background music, or video. One suggestion to consider is to create your own music, even if you are not a musician.

We Can Work it Out! A Bridge LMS Course on Conflict Resolution

eLearning Brothers

Continuing our up close look at our new line of custom courses for the Bridge LMS , today we’re focusing on Thriving Through Conflict , a course that not only teaches how to resolve conflict, but to make more productive and creative choices because of it.

Learning for Leaders: 3 Tips for Your eLearning Coaching Courses

eLearning Brothers

Having good coaching skills and encouraging others to foster leadership traits within themselves creates a culture of self-motivated and persuasive minds, allowing for creativity and hard work on the scale of an entire company.