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5 Tips to Create a Customer-Centric Consulting Organization

Infopro Learning

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Get Everyone Involved.

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How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

Custom 189
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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. In this blog post, we will share with you the four critical steps in this process.

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Custom eLearning: Online Tutorials vs. Printable Reference Guides

eLearning Brothers

Often when we work on custom eLearning projects we are faced with the decision of what type of reference materials we should include in the project. Should we include a link to online tutorials or should we create printable reference guides? This is a good reason to have printable reference guides.

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Agile Microlearning Explained

Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers. Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes.

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Customer training: your ticket to stronger loyalty, retention, and brand advocacy

Docebo

One such activity, which yields massive returns, is customer training. . Let’s take a deep dive into the concept of customer education, and explore how you can create an external learning program for your organization. . What is customer training? Customer training examples. Why is customer training important?

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How Cultivating a Customer Community Builds Your Brand!

BrainCert

The regular customers aren't just there to drink coffee; they're like a little family. Just like this coffee community, businesses need to create a sense of belonging and connection among their customers. This provides valuable learning opportunities for your customers and strengthens their brand knowledge.