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9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

SCORM Cloud vs Learning Management System comparison

Paradiso

Having a well designed and developed SCORM packages will give you precision and efficiency. But in the same way, it is important to have an LMS platform with excellent service, that reproduces your SCORM’s and gives you many more features. What is SCORM Cloud?

How happy employees create happy customers

Rustici Software

Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers. Culture Customers Office

What you don’t need to know about SCORM

Integrated Learnings

The first time I heard the term SCORM was about 10 years ago. I worked in the higher education industry and SCORM just wasn’t a big player there. About 5 years ago the company I was working for had a product called Wimba Create and the term SCORM started swirling around in my head again. Wimba Create is an add-on for Microsoft Word and can convert content to a SCORM package that can be used in a learning management system (LMS). My SCORM Story.

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Sharing Steven’s Node.js library for our SCORM Cloud API

Rustici Software

I always find it worthwhile to make our customers aware of what other customers are doing in case they find it helpful. Recently, our customer Steven Westmoreland , did some work around the SCORM Cloud API that I thought was worth sharing. specifically, client library for our SCORM Cloud API. We don’t create one ourselves at this time. library for our SCORM Cloud API appeared first on SCORM - .

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SCORM Cloud API gets its biggest upgrade of the decade

Rustici Software

We are excited to announce the beta release of our SCORM Cloud’s API v2. After 10 years of delivering millions of registrations to learners across the world, it was time to refresh the programmable interface so many of our customers use to integrate with SCORM Cloud. Before getting into the nitty gritty of what has changed, we’ll share with you a bit of history about SCORM Cloud. It was “REST-like” at best as it was created before REST became well established.

How to Select the Right eLearning Authoring Tools and Services

Hurix Digital

While there are many tools available, it is advisable to choose one that supports e-learning content standards such as SCORM , AICC and CBT. Additional services, if any. You may also ask for custom features to meet your unique requirements and how much they would cost.

SCORM-ify YouTube Videos with ScoTube

Corporate eLearning Strategies and Development

Many eLearning professionals are locked into creating SCORM compliant courses for their customers and that has been limiting in regards to new user-generated content on services such as YouTube. tools compliance standards scorm corporate eLearning youtube

Top Tools for Creating Good HTML Flashcards

Disprz

And there are plenty of tools that we can use to create these flashcards. Author Point is a free software that captures the PowerPoint presentation and helps convert it into a rich SCORM package. And what’s more, you can publish them into HTML SCORM packages.

Case Study: Online Sleep Medicine School saves +50% on LMS costs after migrating to Custom Built Platform in record time

Academy of Mine

While the majority of its educational services focuses on in-person training locally in Atlanta and other outlying areas, the Atlanta School also provides high quality continuing education and certification courses online, as well. . Conversion of SCORM 1.2 About the Client.

Still helping Humentum help others twelve years later

Rustici Software

Mike Rustici, our founder and now CEO at Watershed, wrote about the nascent relationship back then , describing how they were using SCORM Driver. We’ve always valued our partnership with LINGOs and Humentum, particularly because they helped us create SCORM Cloud Dispatch.

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7 Technical Tips for Creating Video Lectures

eLearning Brothers

Create engaging educational videos with no hassle or specific training? Check out 7 tips for creating video lectures on how to put together text, visuals and audio for the ultimate video lecturing experience. Creating video lectures these days is a piece of cake.

How Do You Find an LMS That Nails Extended Enterprise Learning?

Talented Learning

Now, companies large and small are extending education programs to customers, channel partners and others outside traditional corporate boundaries. You work for a rapidly growing B2B software-as-a-service (SaaS) company, based in the U.S.A. Customer Training. No doubt about it.

Want to learn how to create online courses in an LMS? We tell you how

Paradiso

At Paradiso Solutions, we can give you some ideas on how to create online courses that won’t just represent a single learning process for users but will keep them coming back for more. How to create an online course in Paradiso LMS.

We’re hiring! Customer Support Representative (Sydney)

LearnUpon

This isn’t your average support role, you will become a trusted partner to our ever growing customer base and will be exposed to a wide variety of technical issues. An eLearning / LMS background with experience of industry standards and terminology such as SCORM, AICC, Tin Can, etc.

How to Set up a Customer Training Program

LearnUpon

Providing a c ustomer training program with a Learning Management System is a great way to educate your customers and improve their experience of your product or service. This boosts your customer retention rate and increases revenue. Training your customers is simple.

We’re hiring! Customer Support Representative (Dublin)

LearnUpon

At LearnUpon we put our customer’s experience at the heart of everything we do, we always strive for the best solution (not the easy one), and we commit to producing work that we can be proud of. Capture suggested improvements and feedback from our customers.

We’re hiring! Customer Support Representative!

LearnUpon

This isn’t your average support role, you will become a trusted partner to our ever growing customer base and will be exposed to a wide variety of technical issues. An eLearning / LMS background with experience of industry standards and terminology such as SCORM, AICC, Tin Can, etc.

2012 LUC Exhibitor Showcase: LinguaLinx Translation Services

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. 2012 LUC Exhibitor Showcase: LinguaLinx Translation Services. Create iPad e-Learning Content. AICC & SCORM Compliant e-Learning. Forum. Logins.

The Simplest Way to Create e-Learning Content for the iPad

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. The Simplest Way to Create e-Learning Content for the iPad. Using Lectora and CourseMill to Create an Easy Access iPad Course. Forum. Logins.

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Webinar: Future of eLearning – The Death of the LMS and eLearning s Next Generation of Tools

eLearning Brothers

Have you heard of the Advanced Distributed Learning (ADL), SCORM, or XAPI? In last week’s webinar we heard from the team that created these standards in eLearning.

eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

SCORM, LMS, AMS, LCMS, API, JITT, what does it all mean?! If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.”

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. For example, when product training is an employee imperative, everyone in the organization becomes aligned with the customer experience.

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We’re hiring! Customer Support (United States – Philadelphia)

LearnUpon

At LearnUpon we put our customer’s experience at the heart of everything we do, we always strive for the best solution (not the easy one), and we commit to producing work that we can be proud of. Capture suggested improvements and feedback from our customers.

2 New Games You HAVE to See

eLearning Brothers

You can customize the sentences and words to whatever your training topic is. . We created an eLearning Brothers themed example using a photo of this wall in our office. . eLearning Featured Products/Services Training Arcade games gamification training arcadeDo you like games?

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Realizing the Potential of the Tin Can API

Integrated Learnings

Why would the “ next generation of SCORM ” cause such a mixed reaction? Cheers: In the short term, Tin Can support is perceived as a good thing because it means organizations will theoretically have the capability to migrate from SCORM to what's being promoted as a highly improved standard for recording and tracking learning experiences. They would argue that to adopt Tin Can only as far as to replicate SCORM’s limited functionality completely misses the point.

Get to know the world of possibilities that you will have adopting Extended Enterprise Learning in your company

Paradiso

Extended enterprise learning is helpful to create advanced reports. Extended enterprise reports are: User completion overview report, course completion overview report, SCORM object reporting providing breakdown of attempts for quizzes. Create, edit and upload users within the company.

A Q&A with the Queen of Customizable Courseware

eLearning Brothers

In my former life, leading a custom learning development company, we developed a lot of training programs for large, geographically dispersed workplaces. I highly encourage all customers to start there to save time and make sure you don’t miss something.

How to Create Rollovers, Pop-ups and Branching for Lectora e.

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. How to Create Rollovers, Pop-ups and Branching for Lectora e-Learning Software. Lectora® e-Learning software provides the building blocks to create almost any scenario e-Learning developers dream up. To create a rollover that shows and hides one item: Create the item to be rolled over (item 1). Create the item to appear (item 2).

Using Lectora & CourseMill to Create an Easy Access iPad Course

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. Using Lectora & CourseMill to Create an Easy Access iPad Course. Cody Hargreaves demonstrates how to create mobile learning. Here are five ideas to consider when creating or converting an e-Learning course with Lectora and CourseMill on the iPad. Create iPad e-Learning Content. AICC & SCORM Compliant e-Learning. Forum.

Top 9 e-Learning Predictions for 2014

Learnnovators

Many tools emerged in 2013, offering the capability to create gamified learning experiences. Wider adoption of gamification for encouraging employee/client/partner/customer participation and involvement in organizational areas other than learning.

Podcast Episode 8: The Business Benefits of xAPI – With Mike Rustici

Talented Learning

He’s best known as the founder of Rustici Software , where he advanced SCORM market adoption and developed its next-generation standard, the xAPI. While early adoption has focused on employee training, xAPI is able to drive learning analytics for customer education and other extended enterprise programs. SCORM and xAPI are perfect examples. First, let’s clarify the meaning of SCORM. Will xAPI replace SCORM?

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Gamification in ACTION

Learnnovators

Adobe : This is an interesting case study on how Adobe used gamification to convert free trial downloads into satisfied customers. Ford : Here is an inspiring story on how the Ford Motor Company of Canada utilized gamification to shift sales, parts and service teams into high gear.

Free Webinar Teaches How to Create Engaging e-Learning with.

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. Free Webinar Teaches How to Create Engaging e-Learning with Variables. Back by popular demand, this live session on December 21, 2011 will show you how to use Variables to create dynamic e-Learning courses and training – all without programming knowledge. How to create conditional navigation and branching with Variables. Forum. Logins.

Creating Value in e-Learning Part 6: The Solution

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. Creating Value in e-Learning Part 6: The Solution. We, as providers, have been reluctant to play a role in defining the rules by which our efforts, products or services are measured and assigned a value. View other blogs in this series: Creating Value in e-Learning Part 5: The Symptom. Creating Value in e-Learning Part 4:Personalization.