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Supplement Your Camtasia Screencast with Scenarios

eLearning Brothers

These can be used to show a conversation at the water cooler, interactions in a lobby, debating in a conference room, or a sale with a customer. How do these fit into your screencast, you ask? If you are teaching how to correctly walk through the clicking process for a sale, you can now include the verbal conversation and interaction with the customer using a scenario. If your customer asks you this particular question, which of these actions should you take?

Deliver Outstanding Customer Service with Screen Recording

TechSmith Camtasia

Over the past several years, the term customer experience has continued to gain momentum. Consumers are no longer limited to purchasing goods and services from local businesses. With more power (and more choices) than ever before, customers can shop where they want, but they can also easily share about their experience with others via social media, or by leaving ratings or reviews on public websites. Customer service is the new marketing.”.

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The 12 Days of Screencasting - On the Ninth Day.

TechSmith Camtasia

We have just a few days left in our "12 days of Screencasting" series. On the ninth day, screencasting expert and Camtasia trainer, Stewart Milton shares 9 of his tips for everything you need for screencasting from start to finish. Screencast Tips and Tricks 600 26 218 203

My First 10 Screenr Video Tips and how other Screencasters use the Service

mLearning Revolution

Since posting 10 Things I love about Screenr.com , I have been recording my own screencasts almost daily as a way to stay creative by sharing tips on some of my favorite utilities, apps and browser extensions that help me stay productive. I’ve used it for making quick courses for coworkers and for instantly solving problems for customers. I’ve been using it for a ton of different uses from giving quick tips to fellow employees to quick documentation for our customers.

The 12 Days of Screencasting - On the First Day.

TechSmith Camtasia

I thought it would be fun to make a more useful version of the traditional Christmas carol and change it to be "The 12 Days of Screencasting"! 12 expert Screencasters have shared their tips and screencasting advice with me. Screencast Tips and Tricks Wicked Cool 599 32 218

“It’s Like Writing a Play:” Make Screencasts Painless with Storyboards, Scripts

TechSmith Camtasia

Screencasting is daunting—it’s no secret. After we spoke with John, we were even more impressed with his (and BravoSolution’s) approach to creating videos. John is part of the Adoption Services team at BravoSolution, a multinational company that helps large organizations manage the strategic parts of the processes involved in buying and acquiring goods and services. Customer Stories Camtasia Studio Customer Story Customer Videos Screencasting

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. But I’ve found that even a modest product education effort can keep new customers from leaving.

How to Make Explainer Videos That Help Customers Understand Your Brand

mysimpleshow

If your brand works around a physical product, then it is best to create a live-action remake video. Screencasting. If your business is software-based or about a service or any intangible product, then you have the option of screencasting.

Personalizing Customer Support

TechSmith Camtasia

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support. To help their customers be as successful as possible, PipelineDeals equipped their customer support team with Camtasia… Focusing on the customer. Customer Stories

Video Tutorials Win (again!): The Unbounce Solution

TechSmith Camtasia

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. When we asked new customers about what they were looking for, they overwhelmingly responded that video tutorials were the place to start. A positive experience with our product and our team are imperative in maintaining our customer base. To solicit feedback from customers we use a Net Promoter Score survey.

How to Create an Online Course (in 2020)

learnWorlds

Creating and selling online courses can be quite profitable, with many professionals achieving 6- and 7-figure incomes. How can I create a profitable course? Well, we created this massive guide to answer all those questions for you. How to Create an Online Course.

24 Screencasts About Snagit in 24 Hours. Starts Now!

TechSmith Camtasia

It's time to kick off our marathon of 24 Screencasts about Snagit in 24 hours! Tiffany Wood, the Snagit Product Manager, is the host of the videos so you'll see her in most of the screencasts we make. Here's the schedule for the day: * 8:00 am: All About All-in-One capture - Tony Dunckel, Director, Web and Enterprise Services * 9:00 am: 19 years of Snagit and counting. Matt Pierce, Customer Engagement Manager * 7:00 am Viewer's Choice - (We need your input - suggestions?)

7 Technical Tips for Creating Video Lectures

eLearning Brothers

Create engaging educational videos with no hassle or specific training? Check out 7 tips for creating video lectures on how to put together text, visuals and audio for the ultimate video lecturing experience. Creating video lectures these days is a piece of cake. Also, sheer away from the Times New Roman font – almost any option is better: Sans Serif, Arial, Calibri, or preferably a custom font if you have the resources.

The Ultimate Guide to Creating an Online Course in 2018

learnWorlds

Therefore, creating and selling courses online can be quite profitable with many professionals achieving 6- and 7-figure incomes. – How can I create a profitable course? Well, we created this massive guide to answer all those questions for you. Health and related services.

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What Online Video Platform is Most Popular for Screencasts?

TechSmith Camtasia

At TechSmith, we’ve helped customers publish over a hundred million videos over the last decade using our desktop products Camtasia , Snagit , and Jing. We have helped our customers share videos to their storage destination, and learned a lot in the process. Many of our customers place content in learning management systems, knowledge bases, and self-hosted solutions specific to their company or institution. Which online video platform is best for my screencasts?

As Featured on Capterra: 5 Best Practices for Creating eLearning Videos

DigitalChalk eLearning

*We have partnered up with Capterra to share 5 best practices for creating eLearning videos. There are many different ways to create an eLearning video, but all have the same purpose: to effectively teach your students. 5 Best Practices for Creating eLearning Videos" title="DigitalChalk: As Featured on Capterra: 5 Best Practices for Creating eLearning Videos" width="100%" class="alignright size-full wp-image-8886" />.

How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Organization: SoftwareONE Industry: IT Service Management Challenges: Cost, resources, updating training materials, scalability, creation, time to market, multi-language training Solution: Create and share video training content with TechSmith Camtasia and Snagit. But how did SoftwareONE become so successful at creating corporate training videos? Each consultant has to highlight the benefits of each software they offer and answer any questions customers may have.

How to Train Faculty to Create Quality Online Courses

TechSmith Camtasia

As online learning continues to grow, it’s more important than ever to make sure instructors know how to create quality online courses, including custom video. Training faculty to create quality online courses, however, can be challenging. Student-created videos.

ScreencastCamp 2013 Session Content

TechSmith Camtasia

ScreencastCamp is where screencasters from all over the country gather to network, learn, and collaborate to grow as screencasters. If you love making screencasts and learning about technology, but was not able to attend any sessions this year, this blog post will prove to be a valuable resource for you. Creating Re-usable Templates in Camtasia. Troy presents how to create re-usable templates in Camtasia. Creating Good Audio Kari & Rob & Shannon.

Meet Bil Moore - Creating a Good Story

TechSmith Camtasia

Your screencast included. As part of our 24 hour Camtasia marathon, Bil Moore will share the basics of creating a story and why it will help you to communicate an idea. His expertise includes customer loyalty, personal development and branding.

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How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Industry: IT Service Management. Solution: Create and share video training content with TechSmith Camtasia and Snagit. But how did SoftwareONE become so successful at creating corporate training videos? Each consultant has to highlight the benefits of each software they offer and answer any questions customers may have. To be effective, the training needed to meet the high standards of in-person instruction to accurately advise customers.

Chad Riddersen’s 7 Tips for Creating High-Converting Sales Proposals

TechSmith Camtasia

This is the second time Chad is sharing his sales expertise on the TechSmith blog, after a break for a very informative webinar on leveraging video to create high-converting sales proposals. Today Chad is giving his top 7 tips for creating high-converting sales proposals; a perfect followup to the first installment where he explained how he uses Snagit to boost sales. Then come back and read on for his top tips on how to make sales proposal screencasts really work for you: 1.

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ScreencastCamper Profiles: Aaron Gulyas and Cathy Nagle-Ervin

TechSmith Camtasia

To do so, we’ve interviewed some ScreencastCamp veterans along with a few newbies to get a better sense of commonalities and differences in the work that our fellow screencasters do… and to find out random facts about them that are just plain fun to know! An interview with Aaron: What are some things you use screencasting for? I mostly use screencasting in my online history courses to provide brief (around 10 minute) mini-lectures for my students.

Snagit Captures Google Adwords Accounts

TechSmith Camtasia

a custom on hold message provider and web marketing firm. And, as if that wasn’t already enough, Carlos has become a Snagit screencasting pro. Since then, he’s added Google Adwords to the services he offers, creating quick screencasts with Snagit to break down the wealth of information Google provides for his clients. Carlos keeps his screencasts between three and five minutes. Customer Stories Customer Story Customer Videos Snagit

Tune in LIVE to 48 in 24: Tips, interviews, behind the scenes

TechSmith Camtasia

We’re locking ourselves into the studio for 24 hours straight, to record 48 interviews that will help you become a better screencaster and visual communicator…and will give you an inside look at the people who make the magic at TechSmith. from industry experts to customers to TechSmithies. Topic: How I overcame the laws of physics with help from TechSmith, supporting teachers, students, and administrators with screencasting. Designer, trainer and screencaster.

Camtasia Small Business Test Drive: Week 3

TechSmith Camtasia

What's been the initial reaction to their finished screencasts, both internally and from their clients? Have you thought of new ways you might use screencasting in your business? Thomas: Our training-oriented screencasts feature a lot of in depth demonstration on the use of our sites and technology. Chris: We have almost exlusively used screencasting for technical training in the past. I see adding screencasting to our list of tactical communication vehicles.

Tweeteorologists Predict the Weather One Tweet at a Time

TechSmith Camtasia

Together, they spend their time relaying forecasts and severe weather information, answering weather-related questions for friends and fans, and assisting the National Weather Service as social media coordinators for metro Nashville and the adjacent county to the south. To improve the sharing process, David created @NashSevereWx on Twitter. Rather than simply telling them, we started using TechSmith tools to quickly create and share our findings with our entire audience.”.

Introducing.the Camtasia Small Business Test Drive!

TechSmith Camtasia

Each week, they will share the experience with us through written responses, screencasts, photos and video. For our first week, we asked each business to give us some insight into who they are, what they do, and how screencasting might fit in with some of their goals for the year. We are a full-service agency with a core focus on brand and corporate identity development. The digital revolution has created a perception that anyone with a camera/computer can do what we do.

Better Support with Snagit: 4 Tips to Make Your Help Desk More Helpful

TechSmith Camtasia

In everything we do here at TechSmith, our goal is to make our customers happy. Every support team has the same general goals: engage with customers and hopefully solve their issues quickly and with ease. Solve customers’ issues before they even contact you by adding screenshots to your FAQs and getting started overviews. Self service is on the rise; for a lot of customers, knowledge bases are their first stop when they run into an issue.

Laine Amoureux Tackles Google Apps Accessibility

TechSmith Camtasia

As a part of the visually impaired community, Technology Specialist Laine Amoureux agreed with this sentiment and decided to dedicate her Masters project to creating better instructional materials for the accessibility of Google web apps. Rich edited the videos and organized the content into modules on their website , which he created and maintains. By recording screencasts on how to use certain technologies or programs, she only has to share the information once. “I

Teaching the World through Open Learning

TechSmith Camtasia

So he started recording his computer screen along with instructional audio (also known as screencasting) for students to watch as they have time. Michael creates videos for his students with TechSmith’s Camtasia Studio , which allows him to create high-quality videos without the learning curve of complicated video editing software. Michael spends approximately five to seven hours researching a topic and creating PowerPoint presentations to be used in his lecture.

10 Helpful Types of Video for Business

TechSmith Camtasia

Whether you work for a big brand or a small business, video content is a great tool for building trust with potential customers. Screencast video. A screencast video is simply a recording of your computer screen. Screencast videos can be used internally or externally, and they can stand alone or be used within another video. There are many use cases for screencasts: Create quick, disposable videos for colleagues and clients.

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Kern Kelley & Michael Ruffini: ISTE 2015 Presenter Profiles

TechSmith Camtasia

Hear how Kern Kelley employs tech-savvy students to create video tutorials so teachers can keep up on the latest technologies and get help when they need it. With over ten years of success in his “Tech Sherpa” program, he’ll share how you can stretch your budget with PD that is custom to your school, while letting students pursue their love of technology and learn valuable skills in the process. How did you start using screencasts in the classroom?

How Carrot Creative Uses Jing. Jing Art and more!

TechSmith Camtasia

I don't think I've heard from anyone using Jing more than Chris and in some very creative ways including creating a whole site dedicated to something he calls "'Jing Art'":[link] I love all the different ways he and Carrot Creative are using Jing and I had to share that with you!

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5 Ways SaaS Companies Use Videos

mysimpleshow

SaaS, or software-as-a-service, is a method of software delivery that allows data to be accessed from any device with an Internet connection and web browser. This is successfully achieved by making use of video to connect with customers, train them and even convert potential customers.

How to Make an Explainer Video

TechSmith Camtasia

Now onto the big question, how do I get started creating one? Let’s return to the elevator pitch analogy and imagine ourselves standing next to a potential customer with roughly one to two minutes to get across the value of our product. Should they sign up for your service?

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How to Make Great Corporate Training Videos

TechSmith Camtasia

That means trainers, instructional designers, and anyone else tasked with training employees should be creating training videos as part of their corporate learning program. In this post, I’ll guide you through key steps to creating engaging training videos. We’ll discuss the types of videos you can create, and how you can edit them in ways that capture and keep employees’ attention. The first thing to do when creating training videos is to select a useful, relevant topic.