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9 of Your Customer Service Training Questions, Answered


Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

The complete guide to effective customer service training


All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

LIVE BLOG - Craig Weiss 'eLearning 2020' Seminar

Unicorn Training

Live updates throughout the day from Craig Weiss' 'eLearning 2020' Seminar at The Kia Oval. Need to create and manage all that content. Tin Can - most customers don't know what it is. All self-service now - Articulate v successful as have 'eLearning Heroes' so can go through and figure out by posting questions so have tutorials etc. If charge, marketing, mine the data, build community, create brand. Should create mini-modules within own course.

Is eLearning the answer for customer training?


That’s all good and well, but what if I told you that you should also train your customers. Well, in this post, we’ll be focused on how a company can use eLearning to train their customers, and evaluate its benefits compared to traditional training. But wait… Training customers?

50 Ways to Lever Learning

The Performance Improvement Blog

Instructor-facilitated seminar – meeting convened by an instructor; learners discuss a topic relevant to their work and chosen by instructor. to create an experience that is interactive and fun. (My apologies to Paul Simon.).

Jeffrey Gitomer's Reciprocation: The Old Give and Take…and Take.

Dashe & Thomson

Ralph Waldo Emerson Last week I attended Jeffrey Gitomer’s sales seminar here in Minneapolis. I had never heard Jeffrey speak before, but after reading a couple of his books, I had fairly high expectations going into the seminar.

7 Ways To Use LMS Metrics To Create More Targeted eLearning Resources


They examine our habits and generate the products and services we want. Geographic data can also help you customize an online training course for a particular region. You can access eLearning course material in video format, audio clips, web seminars, games, charts, and much more.

Big Niches and Creating an Ecosystem Around Your Tribe with Avery White of Third Person Creative


Big niches and creating an ecosystem around your tribe with Avery White of Third Person Creative in this episode of LMScast with Chris Badgett of LifterLMS. Avery created a course on his site that walks people through how to get to a functioning WordPress site from nothing.

Camtasia, Cammpus Help Companies Build Branded Universities

TechSmith Camtasia

Teaching online using Camtasia Studio took some trial and error, but it became such a critical part of the company’s success that in 2011 they launched Cammpus , a professional education service for any industry. Customer Stories Camtasia for Mac Camtasia Studio Customer Story

Cammy Beans Learning Visions: Adobe/Bersin Overview of the eLearning Industry

Learning Visions

Tuesday, May 22, 2007 Adobe/Bersin Overview of the eLearning Industry I listened in this afternoon to the Adobe seminar: Overview of the eLearning Industry. Study Methodology: Studied Adobe customer base -- how using the product and how they might like to be using it. Example: On-Demand architecture create content in smaller chunks leverage it across delivery formats chats, PDF, etc. To create good e-learning: 1) Know your audience.

Web Conferencing: Voices from the Underground

eLearning 24-7

Let’s see, I have a training seminar that needs to be presented to my five sites across the nation on Wednesday. Three of the sites will be able to attend, but one site who has 39 employees will only have 50% of them viewing from their cubicles, and the other site has only overnight staff, so I have to figure out how I can have them view the seminar… This is learning in 2010.

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2018 eLearning AWARD for LMS presented to WBT Systems Ltd. and Miele & Cie. KG by eLearning Journal

WBT Systems

Miele has been an independent family-owned company since its establishment in 1899 and is equally committed to its owners, employees, customers, suppliers, the environment and society. Presentation of 2018 eLearning AWARD for LMS. Michael Ohligs (Miele & Cie.

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. For example, simply providing customer service is not a high performance attribute. Once you have defined high performance, you must create a structure to achieve it.

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Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. For example, simply providing customer service is not a high performance attribute. Once you have defined high performance, you must create a structure to achieve it.

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Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. For example, simply providing customer service is not a high performance attribute. Once you have defined high performance, you must create a structure to achieve it.

Teams 151

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. For example, simply providing customer service is not a high performance attribute. Once you have defined HP, you must create a structure to achieve it.

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How to Deliver the In-Person Learning Experience Online


Considering today’s learner consumption habits, how can you offer your members the learning trifecta and extend the reach of in-person events to further create and engage an online audience? Live streaming in-person seminars and conferences may seem daunting at first, but Jessica helped uncover the key levers toward driving success: The Right Virtual Experience – A sk yourself what makes your in-person experience unique and engaging?

5 Examples on How to Use Explainer Videos in Marketing


A series of videos on your website to guide potential customers to purchase is essential because today’s customers go through more than half of the buying process on their own.

Engaging Participants 1: Keys to Engagement

Your Training Edge

For example, if customer service training dives into a technical or “behind the scenes” explanation of a product or service, it’s easier for them to tune out the knowledge.

Top 10 eLearning Resources You May Not Have Thought Of

eLearning Brothers

An increased number of educators, organizations, institutions, and individuals of various industries are creating online courses that enable them to grow as professionals and gain more knowledge. The professional edition of Scate Ignite 4 can assist in creating interactive courses and quizzes.

Why Your Organization Needs a Learning Culture

The Performance Improvement Blog

A learning culture is a culture of inquiry; an environment in which employees feel safe challenging the status quo and taking risks to enhance the quality of what they do for customers, themselves, and other stakeholders.

Top 5 Things Associations can Learn from Corporate Training Departments

Association eLearning

With stronger educational components, we believe that associations can become the learning centers of the future, providing a vibrant learning community for industry, while augmenting traditional post-secondary educational offerings and better servicing the employees and industry alike.

Growing Your Business With Online Programs

Petra Mayer

Yet, simply growth for the purpose of growth is not very satisfying, particularly not for Service Professionals. Many Service Professionals target more revenue, engaging with our ideal clients leading to a more satisfying business and a great life-style.

5 keys for Section 508 Compliance and Web Accessibility

Web Courseworks

Individuals with disabilities, who are members of the public seeking information or services from a Federal agency, to have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities.

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Double Your eLearning Return on Investment

eLearning Architect

My seminar was called ‘How to Double your eLearning Return on Investment’ - and following a lively seminar with lots of questions, I wanted to share some highlights. Create a network of eLearning champions Most organisations will start an eLearning program with a small team.

How To Be More Successful With Your Email Marketing Campaigns


Definition Let’s see what a campaign is, before going through with the rest: An email campaign is sent from a brand, service, business, you name it, to every email address on an email list, in order to let them know about… Well, something. Maybe you’d like to promote a seminar.

How to Upgrade Your Workforce Skill Level in 5 Easy Steps

Your Training Edge

You can improve your products, invest in excellent marketing campaigns, grow your online visibility, and make sure that your customer service is outstanding, and so on. Create business books, seminars, and provide access to online resources on topics relevant to your business.

How To Implement Spaced Learning Into Your Training Program


Anyone who’s ever attended an intensive training such as a day or weekend seminar will be able to appreciate a common problem with learning. Instead create manageable-sized chunks of information for employees to digest. Create gamified exercises.

How to Offer CPE & Compliance Training Online


Most of the times, professionals are required to attend a series of seminars, complete a course, or carry out some field-specific work to get the CPE credits and be able to practice their profession. ducational courses or seminars (online and in-person). Training seminars or classroom material. In the UK: ASIC (Accreditation Service for International Schools, Colleges and Universities). Create a beautiful online school without any technical skills.

The Entertainment Giant That Can Also Teach You A Thing or Two about Employee Training

WalkMe Training Station

Disney has long been hailed as a leader in customer service, providing an almost unrivaled customer experience to its movie-viewers and park-attendees. When you’ve been providing great customer service for as long as Disney has, you’re allowed to get a big head.

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Technology Has Upped the Sales Training Ante

dVinci Interactive

Ten years ago, customers had few resources for comparison shopping. Now, customers can get product details, price guides, reviews and more with a swipe of their smart phone. I know when I consider a purchase, I expect salespeople to be smarter than ever, not just about their own products and services but also those of competitors. Customers don’t just need technical specs. Creating an Adaptable Solution.

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What to Look for When Integrating Your Netforum Pro AMS


Your first hurdle in selecting the right LMS to integrate with your NetForum Pro AMS is to ensure that the platform offers a comprehensive integration services, allowing you to rest assured that the two platforms work together seamlessly. Pick an LMS that offers comprehensive support services before, during, and after AMS-LMS integration. Custom report generation. Self-service enrollment, purchase, and transcripts. Registration for meetings, seminars.

How to Include Interactive Elements in Online Courses


In the early days of e-learning, the format most instructors used for creating an online course mimicked the classic lecture format. Many courses were text-based, or included taped lectures from actual seminars. This kind of interactivity holds some exciting possibilities for various employee training programs, especially those that deal with customer service or emergency response. Interactive learning builds long-term memory and helps learner stay focused.

eLearning for Travel Agents


It’s all about customer service, real-time information sharing and inferences drawn from sales forecasts on specific destinations. Attend seminars/conferences: Local and international conferences on best practices in tourism. Cab call service information should be current.

How E-Learning Can Help Your Business Grow


In order for the training to lead to the desired results, however, it is necessary to encompass all the participants in the business chain – employees, managers, trainers, vendors, and customers. There are three preferred approaches in training the customers through e-learning: Video lessons.