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About this change to the site…

Clark Quinn

So, I’d been unhappy with how hard it was to update my site. So what you see is my first stab at a new site. A little background… My ISP, a good friend, colleague, and mentor, was making some changes to how my sites are implemented. While my other sites (Quinnovation and the book sites) are all done in a WYSIWIG tool called RapidWeaver, Learnlets is a WordPress site. And that’s handy for updating the site when I’m on the road (e.g.

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Helping People Launch WordPress Membership Sites with Andriy Haydash

LifterLMS

Helping people launch WordPress membership sites with Andriy Haydash is the topic of this LMScast hosted by Chris Badgett of LifterLMS. Andriy emphasizes minimalism for new course site builders. It could be a subscription box service that comes in the mail.

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Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. Top-notch software is important, but customer service is just as important in the SaaS (Software as a Service) business model. A company can provide amazing software, but if customer service is lacking, potential clients should look elsewhere.

Customer experience training with Virtual Reality

STRIVR

Why do customers choose your brand? In today’s world of infinite choices, your company – and every other company – is now in the customer experience business. There are so many tools and strategies for elevating the customer experience.

Want the Best Customer Service Training? Modify it for Modern Customers

Unboxed

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? The Best Customer Service Training Increases Revenue.

Things Everyone Should Know Before Hiring Online Writing Services

Your Training Edge

Nowadays, online writing companies are trending, and both students and people belong to other businesses are taking their services. Some writing companies ask their customers to pay in advance if you are in the same condition then first check the validity of the company. If you feel something wrong with their services, then move to another company. The real purpose of hiring a writing service is to get good quality content. Featured Featured Posts writing services

Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. Top-notch software is important, but customer service is just as important in the SaaS (Software as a Service) business model. A company can provide amazing software, but if customer service is lacking, potential clients should look elsewhere.

How to do customer service training

Ed App

Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how you can conduct an effective customer care training program. Create a plan. What do you wish your customer support team to learn? You should frequently schedule training sessions for your customer service staff. How to do customer service training: Conclusion .

Angela Brown’s Recurring Revenue Niche Membership Site Journey and Success Story

LifterLMS

Learn about Angela Brown’s recurring revenue niche membership site journey and success story in this episode of the LMScast podcast hosted by Chris Badgett of LifterLMS. Creating a one-time course sale often will leave you in a position where you always need to hustle to make sales.

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Why Contact Centers Can Benefit from Cloud-Based Services

Learning Pool

It’s continued to evolve as technology, digitization and SaaS (Sales as a Service) have been developed over the years. But what are the real advantages of having a cloud-based service? Creating highly engaged and motivated employee. Creating highly engaged and motivated employee.

Deliver Outstanding Customer Service with Screen Recording

TechSmith Camtasia

Over the past several years, the term customer experience has continued to gain momentum. Consumers are no longer limited to purchasing goods and services from local businesses. With more power (and more choices) than ever before, customers can shop where they want, but they can also easily share about their experience with others via social media, or by leaving ratings or reviews on public websites. Customer service is the new marketing.”.

How QA Services Can Improve Your Business Competitiveness 

Hurix Digital

So much so, that technology has turned into the primary enabler of a product or service’s functionality, durability, design, price, and reliability! As a result, high-value products and services can be offered in the shortest possible time.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Should you provide online customer Training?

Your Training Edge

Customers make the backbone of any business. Therefore, it is the role of a business owner to do anything possible that would enable them to retain the existing customers as well as obtaining new ones. The training enhances the customer’s enjoyment and use of the product.

The Importance of Listening to Your Customers (+How It Will Benefit Your Business)

Docebo

So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Your customers are the source of revenue for your business, and paying attention to them can be the difference between them closing the deal as happy new customers or walking away. Learning organizations have to be more service minded.”.

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My Customer Service Reps Are Better Than Yours

CLO Magazine

Working on the front line in customer service, whether in person or over the phone, can be tough. “No No customer picks up a phone and calls a call center, sends an email or asks to chat with an agent because they’re super happy with their service,” said Marilyn Tyfting , senior vice president and chief corporate officer for TELUS International. Customer service roles are a challenge to fill for those reasons.

Ecommerce: One Size Does Not Fit All

The Performance Improvement Blog

It’s as if companies forget everything they know about customer service when they build a Web site. This seems to describe much of what goes on in Web site development today. The gap between an elegant Web site from an IT point-of-view and the quality of experience from a customer’s point-of-view appears to be as wide as ever. All organizations whether government, business, or nonprofit, need to design the Web experience for the customer, not for IT.

8 Sites To Outsource eLearning Content Development

OpenSesame

Creating quality elearning materials is vital to the success of your teaching programs. Find eLearning Experts : This site offers you a wealth of experts, right at your fingertips. You post the job you need to be done, such as creating an app, and give a budget that you can afford. Boom Custom Essay : This writing service isare dedicated to creating copy that focuses on academia, so if you need anything written for your resources, they're the people for you.

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Improving Customer Experience With Online Training

Coassemble

What is Customer Experience and why is it important? At its core, Customer Experience is the lasting perception that customers have of your organization, as a result of every interaction they have had with your business. Customer Experience, or CX, is a top priority for many small to medium-sized organizations as it is a key differentiator in today’s competitive business landscape. Here’s a basic example of a learner persona template so you can create your own!

Best Video Hosting Solutions for Online Courses

LearnDash

You’re creating a video series for your course. However, while many course creators are capable of creating video content, they often get hung up when it comes to distributing it online. Much larger than any other file you’re likely to have on your site. So when you upload them to your server, they’re likely to take up huge amounts of space, slow your site down , and cause lots of errors for users. However, as with any free service, there are compromises.

Winson Group Boosts Learner Engagement and Delivers Award-winning Service Training

Litmos

A proudly all-Australian, family-owned business since 1968, the Winson Group has been delivering trusted services across the country for more than 50 years. An established Australian success story, the Winson Group thrives on close, trusted relationships with their team members and customers. Additionally, industry training, service training, keeping up with new manufacturing methods, safety procedures and the market all factor into the business’s viability.

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Cerner Implementation Services

Solo Learning

Our developers and designers work with you to create E-Learning modules that are tailored to present your unique workflows. Want to know more about our E-Learning services ? We not only conduct on-site classroom training, but also develop e-learning. Some of Our Exceptional Services Include: Performing trainer credentialing. Promoting physician adoption and engagement through customized courses. Cerner ® Training Management.

All You Need to Know About Measuring Your Customer Training ROI

Your Training Edge

Customer training is an important part of your business activities because you get an opportunity to teach the customer about your product. The training provides great benefit as it helps the customers fully comprehend your product and not only use it for once-off purposes. As a result, they turn into loyal, repeat customers who use your products in long-term. The Customer Training ROI is a metric where you can measure the success of your customer training method.

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Custom In-House Training Methods

Unboxed

Custom In-House Training Methods. Below are some of the advantages and disadvantages, as well as information on how you can create an effective in-house employee training plan. First of all, it’s much more convenient to train employees at your office than sending them to an off site training session. Business owners don’t have to worry about paying for employees to attend an off site training conference. Invest in Custom Employee Training Today.

Starting an On-Demand Services Marketplace: Here’s Everything You Need to Know

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

An online marketplace is a type of eCommerce site where products or services are provided by multiple third parties, whereas transactions are processed by the marketplace operator. Online Services. Offline Services. On-Demand Services Marketplace. Offline Services.

Customer training your clients will love

Litmos

But look again: the offerings are actually slickly-packaged customer training modules; Today at Apple is the very public facet of Apple's customer training operation. . And customers love these programs. Customer training that customers want. Build customer loyalty.

How To Make An Effective Customer Testimonial Video

Your Training Edge

A customer testimonial video is a wonderful piece of social media that converts audiences who see it. Remember that it is different from a commercial video that advertises products and services in one important aspect. You will do well to include lots of personal details of the customer to make it realistic and interesting. Identify the Potential Customer. Yes, you can have many customers but the idea is to know which one to pick.

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CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Most Salesforce users rely on this powerful software-as-a-service suite for its original purpose – centralized management and tracking of customer and prospect account information. Customer Education: Where’s the Value?

How Membership Site Owners Can Go Beyond the Simple Contact Form to Unlock Incredible Powers with Zack Katz of GravityView

LifterLMS

In this LMScast episode, learn how membership site owners can go beyond the simple contact form to unlock incredible powers with Zack Katz of GravityView. Chris talks with Zack about the course plus concept where you offer coaching or other interaction with your site other than just the course itself. This setup would allow you to create something like an antique marketplace where people can purchase products from others through your site.

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3 Things to Consider When Creating a Customer Support Website for your App

Lemonade

You created an awesome financial services app. Your solution: Make an equally-awesome customer support website and then pack it with helpful resources. This post will answer the three questions you should ask yourself before building a customer support site.

How You Can Build WordPress LMS Websites as a Service with WaaS Entrepreneur Michael Short

LifterLMS

Learn about how you can build WordPress LMS websites as a service with WaaS entrepreneur Michael Short in this episode of LMScast hosted by Chris Badgett of LifterLMS. Michael’s products are focused around somewhat of an offshoot of SaaS called WaaS, meaning Website as a Service.

SEO For Course Creators and Membership Site Owners with Lindsay Halsey of Pathfinder SEO

LifterLMS

We dive into SEO for course creators and membership site owners with Lindsay Halsey of Pathfinder SEO in this LMScast with Chris Badgett of LifterLMS. Pathfinder SEO is a guided SEO solution for site owners, freelancers, and agencies that Lindsay and her team have worked to develop over the last 10 years of doing SEO for her agency. It is a subscription-based service where an SEO coach helps you map your strategy out and connect with the tools you need to make it happen.

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Creating Online Social Learning Membership Sites with Web Development Agency Owner, BuddyPress Expert, and StudyChurch Founder Tanner Moushey

LifterLMS

Learn about creating online social learning membership sites with web development agency owner, BuddyPress expert, and StudyChurch founder Tanner Moushey in this episode of the LMScast podcast with Chris Badgett of LifterLMS. Chris and Tanner dive into what BuddyPress is and how you can use it on your sites to create a powerful social media experience on your site. Tanner offers web design services at iWitnessDesign.com.

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7 Popular Email Marketing Services Compared

LearnDash

The single-most important thing you can do is cultivate an email list of current and prospective customers for your online courses. What you might not know however is which email marketing service is best for you. Below are the most popular email marketing services available today. It has tools and templates for both personal and SMB accounts, including a built-in CRM program which can streamline automation options for marketing and customer service follow-ups.

Top 10 Free Stock Image Sites for E-Learning

E-learning Uncovered

If you can’t afford the popular stock image sites, you might think you’re only option is to take your own photos. In recent years, there has been a huge surge of free stock image sites that offer photos, vector graphics, and even videos! Many of these free stock image sites make their photos available with the Creative Commons Zero (CC0) license. Here are my top 10 free stock image sites for e-learning, along with a few of my favorite finds!

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3 Things to Consider When Creating a Customer Support Website for your App

Lemonade

You created an awesome financial services app. Your solution: Make an equally-awesome customer support website and then pack it with helpful resources. This post will answer the three questions you should ask yourself before building a customer support site.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya is a global provider of business collaboration and communications software and services, providing unified communications, contact centers, networking, and related services to companies of all sizes around the world. Back in 2011, Carl Knerr was the Services Director at Avaya. At a glance.