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Customer Connect, Social Media, and Animals!

Origin Learning

It isn’t just man and machines anymore…even an animal can fit in a customer-connect strategy. The quest to improve efficiency, upskill oneself, to become focused, and take on greater responsibilities exposes one to the new-age digital media for learning and development-related activities too.

Social Media: Searching for Work on LinkedIn

The Logical Blog by IconLogic

I'll use mine as an example:   I created a custom URL for myself, as shown in the lower left corner of the image above (and there's a close-up below). Tap the gear and create a new custom URL for yourself. Social Media

7 Reasons Why All Team Members Should Have Social Media Training

Your Training Edge

We cannot ignore the integral role which social media platforms are now playing in our digitally connected world, and just how important they are for any marketing strategy within a modern business or start-up. Social media training avoids PR disasters.

Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Technology is a huge driver of customer frustration.

How we keep up our Social Media Marketing game?

Hurix Digital

Kami Huyse, the Oprah Winfrey in the world of public relations, says, “The first rule of social media is that everything changes all the time. The world is becoming smaller, thanks to the magnitude of information available on social media platforms alone.

Social media: Prevention is better than cure

E-Learning Provocateur

My previous article, Social media: It’s not about the technology! focused on the internal use of social media by employees to import and share knowledge inside the organisation. Traditionally this is called marketing, customer service or public relations.

Introducing the TechSmith Social Media Team

TechSmith Camtasia

You might be a subscriber to our blogs , interact with us on Twitter , and/or check out our Facebook pages every once in a while… but you’re still wondering, who are the people behind all this social media magic, and what’s in it for me? I am the Social Media Intern here at TechSmith.

8 Game-Changing Social Media Tips to Grow Your Business

ProProfs

Are you still not convinced about the power of social media and the benefits it offers for your business? With more than 2 billion users worldwide, your target customers are already there. Create Brand Recognition. That’s where social media comes in.

10 Golden Social Media Rules For Your Company

Ed App

Social media has become an integral part of marketing as well as for promoting your company, with almost every organization worth its salt having a presence on a number of social media platforms. But even social media has evolved to take advantage of the fact that companies now depend on them, which is why methods of social media marketing and promotion which were previously free, now charge a good amount of money.

How to MOOC: Social Media in the Corporate Classroom, Part 2

Your Training Edge

So you are ready to design your own massive open online course (MOOC) and you want to incorporate social media. Since then, social learning tools have exploded onto the market. One difference that affects the use of social media is the potential audience and the type of content.

Social Media: Ushering in A New Era of Accessible Marketing

Coggno

Most of us have experience with social media, whether it is sharing your latest selfie on Facebook or a #MondayMotivation quote on Twitter. Influence” is the key word here – and businesses have taken note of the powerful influencing capacity of having a social media presence.

How to MOOC: Social Media in the Corporate Classroom, Part 2

Your Training Edge

So you are ready to design your own massive open online course (MOOC) and you want to incorporate social media. Since then, social learning tools have exploded onto the market. At a minimum, most MOOCs today use discussion boards, blogs, and microblogs, and many have some kind of dedicated social network. One difference that affects the use of social media is the potential audience and the type of content. Facebook, aka social networking.

We’re Hiring! Social Media and Digital Marketing Analyst

LearnUpon

At LearnUpon we put our customer’s experience at the heart of everything we do, we always strive for the best solution (not the easy one), and we commit to producing work that we can be proud of. Drive a social media influencer strategy.

Using Social Media for Learning: Tools & Practices #BHsocialmedia

Learning Visions

Tom Werner, Chief Research Officer, Brandon Hall [link] LMSs are adding social features – including RSS feeds, peer ratings of content. Social media allow: Conversations to continue after training Peer-to-peer interaction in groups – so learners can continue to learn Find individualized answers (by approaching instructors and fellow learners) Share your own content Makes training more efficient Can shorten formal training, because the conversation continues.

The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

How to MOOC: Social Media in the Corporate Classroom, Part 2

Your Training Edge

So you are ready to design your own massive open online course (MOOC) and you want to incorporate social media. Since then, social learning tools have exploded onto the market. One difference that affects the use of social media is the potential audience and the type of content.

Social Media Marketing and Management for Course Creators with Tina Todorovic from Social Web Suite

LifterLMS

Learn about social media marketing and management for course creators with Tina Todorovic from Social Web Suite in this episode of the LMScast podcast with Chris Badgett of LifterLMS. The audiences that frequent social media platforms vary greatly as well.

Practical Ways to Design Social Media Into Your Training Programs

Mindflash

There is a lot of talk about using social media in training or about social learning in the workplace, but frankly there is not a lot of action. You must have the belief that any (well, just about any) activity you do in class can be done on a social network.

Social Media: The Virtual “Over-The-Partition” Learning Network.

Dashe & Thomson

So, here’s my leap from that “over-the-partition” informal learning scenario to how social media can support social learning: YouTube (in other words, video learning). Guess who else is getting in the social media game? Social Media.

Using Social media to promote your courses or events

Arlo Training & Events Software

Nearly every business is using social media to promote their offerings and connect with customers. Social media is an effective means of closely communicating with your followers in a less formal environment. How often should I post on social media?

The Pros of Social Media for E-Learning

Rapid eLearning

The training industry is changing rapidly and technology plays a big role in that change, especially social media. Today, I’d like to discuss a few pros of social media as it relates to our industry and then I’ll follow it up with a post on some of the cons.

Using social media for eLearning (a look at the top 6 social platforms)

eFront

Social media have become an indispensable part of modern life. A huge part of our social lives already happens online rather than in the “real world” And while individual social media networks might rise and fall (remember MySpace?),

Using social media for eLearning (a look at the top 6 social platforms)

eFront

Social media have become an indispensable part of modern life. A huge part of our social lives already happens online rather than in the “real world” And while individual social media networks might rise and fall (remember MySpace?),

Easy Tips for Providing Excellent SMS Customer Service

Your Training Edge

Communication with your customers is key to building good relations. A good customer service often takes a company to scaling heights. Focus on providing instant customer service to your customers when they have urgent questions or any other technical queries.

How to Do Video Marketing on Social Media for Course Creators with Jason Hsiao from Animoto

LifterLMS

How to do video marketing on social media for course creators with Jason Hsiao from Animoto in this episode of LMScast with Chris Badgett of LifterLMS. Animoto is an online tool you can use to create videos for everything from business meetings to weddings.

Two Examples of how Brands are still not Joining the Social Media Conversation

mLearning Revolution

A couple of years ago, whenever someone did a presentation on Social Media, most likely the last slide in the presentation would read ‘Join the Conversation.”. Social Media gives Brands Permission Marketing. Today Customers Own Your Brand.

Social Media in Training

bozarthzone

I keep seeing lots of "tips for using social media tools in training" but not many concrete examples. Blog Create a blog post asking learners to provide a 100-word recap of the critical takeaways from the past session. Summer 2010) Social Media in Training.

Video Marketing on Social Media: 5 Ways To Maximize Your Efficiency

TechSmith Camtasia

However between Facebook, YouTube, Instagram, iTunes and all the other growing social networking platforms, this can be a daunting task. After you segment the clip, create a custom introduction and a custom ending.

Deliver Outstanding Customer Service with Screen Recording

TechSmith Camtasia

Over the past several years, the term customer experience has continued to gain momentum. Consumers are no longer limited to purchasing goods and services from local businesses. Be so amazing that your customers want to tell everyone about their experience.

How Better Customer Service Training Turns Angry Customers into Brand Ambassadors

eLearningMind

Any customer-facing organization understands that it’s fairly impossible to keep everyone happy, all the time. But second (and most importantly), it’s the ideal opportunity to become the best in customer service and limit irate customers in the future.

10 Social Media Tools For Learning

The eLearning Coach

Do you have a training or information need that could benefit from a social media strategy? So here are descriptions of ten applications representing different social media technologies that promote learning. Category: Social Networking Platform.

How chatbots can revolutionize your workplace and boost your productivity

Your Training Edge

The vast majority of questions that customers have are the same ones. This is a huge time waster for your customer service team. Both the customers asking the mundane questions and the ones asking the more advanced ones will be happier. It will create leads.

How To Make An Effective Customer Testimonial Video

Your Training Edge

A customer testimonial video is a wonderful piece of social media that converts audiences who see it. Remember that it is different from a commercial video that advertises products and services in one important aspect. Identify the Potential Customer.

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A Customer Service Skills Training Plan That Pays Off

Unboxed

Your customer service team is the face of your company. Every day, every single agent impacts how your customers perceive your brand. But you can prevent that from happening with a strong customer service skills training program. Studies show that consumers who have a bad service experience are more likely to post, Tweet, text, and tell their friends about it than those who have a positive experience. But do your customer service reps?

7 Popular Email Marketing Services Compared

LearnDash

The single-most important thing you can do is cultivate an email list of current and prospective customers for your online courses. What you might not know however is which email marketing service is best for you. Below are the most popular email marketing services available today.