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9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

How happy employees create happy customers

Rustici Software

Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers. Culture Customers Office

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Bad training is created quickly.

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State of the Front-Line Manager

customer service group, shift managers in your retail. manager, talent developer, motivator, customer. Now, does that sound a little. provided sound models and pragmatic. To create effective front-line. effective front-line managers create.

Part 1: Say What?! A Guide to Camtasia Sound

eLearning Brothers

What it does – This effect will analyze your audio and find spots that it thinks should not have noise (for example lulls in conversation or other more punchy sounds). Making adjustments to these will adjust your audio speed (and if on PC it’s sound).

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Moodle Services Provider – How would you Choose the Right One?

Paradiso

Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers!

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

To Enhance Sales Performance, Support ‘Cool Tools’ with a Sound Strategy

Allego

Without a sound strategy to support traditional and digital learning programs – one designed to move the needle on the metrics that matter most – your training solutions will be (at best) loosely tied to productivity outcomes.

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How Blockchain is Changing Legal Services

Your Training Edge

However, only few of the people are aware of the technology of block chain underlying, which has a huge potential to revolutionize the provision of legal services, regulatory enforcement and compliance. Block chain is expected to push the boundaries of conventional legal services.

5 Steps to Creating a Customer Story Video

TechSmith Camtasia

The best person to sell your product or service is not you. You best generator of new sales is likely an existing customer who has been wowed with a great customer experience and an outstanding product. . They want to hear or read good reviews from existing customers.

Elevating customer experience and employees confidence

STRIVR

We try to automate as many things as we can so associates can focus more on serving the customer. We want to be able to give them what they want, when they want it, how they want it, so we can better ensure they serve the customers the way we need them to.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Creating learning videos or micro-learning videos is a blessing in disguise. Following this guide will help you in creating engaging, interactive videos. You can create information-intensive, thoughtful videos with the practical implementation of the concepts.

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The LMS Customization Trap: Why eThink Recommends Configuration Instead

eThink Education

It is an age-old question in the software industry… Do you need a heavily customized Learning Management System (LMS) that reflects your ideal business process flow, or are you better off adapting to an out-of-the-box product that meets most of your needs? Creating a Home for Learning.

5 Ways to Create an Exceptional Customer Service Experience

Degreed

What does a great customer experience look like to you? Now think about the customer experience with enterprise software – can you think of a time when you would say your experience was great? This starts with ensuring that we hire individuals with a passion for service.

4 Reasons to Invest in Training Gig Workers

Litmos

Most companies in the sharing economy rely on independent contractors to provide their services — these workers sign up to do a job without becoming employees. There’s the fact that creating good training costs money. You want them to have the same approach to customer service as well.

Why And How You Should Educate Customers On Your Products

TalentLMS

But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is why “customer education” is also thought of as “customer empowerment”.

Your Culture Needs More CX Training

Litmos

Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted by The Conference Board, CEOs globally expressed concern over the idea that customer experience will be more important than products.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Creating learning videos or micro-learning videos is a blessing in disguise. Following this guide will help you in creating engaging, interactive videos. You can create information-intensive, thoughtful videos with the practical implementation of the concepts.

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How Your Company Can Use eLearning to Achieve Great Customer Service

OpenSesame

Due to the bad reputation customer service can receive, many people dread having to call their service providers for fears of such a situation, which can have an adverse affect on your company. There are two ways in which this fear of customer service can be harmful to you and your company. The first reason is if a customer has a need to call you but is afraid to, then you are unable to help them. What is Customer Service?

Content as a Service

Xyleme

As instructional designers, we create our learning products, package them up with all the content and media, wish them well, and ship them off to the LMS’s – never to be seen again. This doesn’t sound very good. It takes months to create big monolithic eLearning courses that we lose control of once we ship to an LMS. Help is on the way – and that help is Content as a Service (CaaS).

Is eLearning the answer for customer training?

eFront

That’s all good and well, but what if I told you that you should also train your customers. Well, in this post, we’ll be focused on how a company can use eLearning to train their customers, and evaluate its benefits compared to traditional training. But wait… Training customers?

Top 10 Tips for Creating Engaging eLearning

eLamb

If you are thinking about developing custom eLearning courses, these top 10 tips for creating engaging eLearning are worth considering. If you want to create a proper story around the content, then feel free to do so…it may just be a bit time consuming though.

How Brand Consistency Helps Strengthen Customer Relationships

TechSmith Camtasia

An idea that your customers can easily relate to and equates to a sense of trust that your company’s product is the solution they desire. According to research conducted by customer experience expert Esteban Kolsky, “55% of consumers are willing to pay more for a guaranteed good experience.”

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Consider Rapid E-learning to Custom Online Training Module in Minimum Time

CommLab India

What is your best option when it comes to developing a custom online training module in minimum time? On the one hand, it refers to the software and process used to create eLearning content and courses quickly, and on the other to learning delivered in short, quick electronic-based modules.

How One Brand is Using eLearning to Sweeten Customer Experience

eLearningMind

Customer experience: It’s what sets some organizations heads and shoulders above the rest. Everyone is trying to improve customer experience as a way to generate buzz and create customer loyalty, but it’s easier said than done. Getting one location, branch, or store on board and offering a superior customer experience is one thing, but when you have hundreds of locations, shoppers might be having very different experiences, even if the sign above the store is the same.

How to Create Interactive eLearning Simulations in 3 Steps

eLearning Brothers

In this post, let’s take a glance at what creating a scenario-based training with TalkMaster might look like. At the end of this training, the learner should be able to deal with a customer complaining about poor customer service, for instance. Create scenes for feedback.

Does Your Sales Team Have Bad CX Habits?

Litmos

We all want to deliver for our customers, starting with a sales experience that builds trust between our organization and our buyers. After all, sales sets the stage for the entire customer journey. Those promises may be made with the best of intentions, but if your sales team doesn’t have a full understanding of the entire customer journey, it’s difficult to avoid over-promising. Do any of these sound familiar to you? Leaders want to deliver exceptional experiences.

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Putting Trust First

Learning Rebels

In essence, this talk was centered around customer service and the importance of trust and how our actions, more than our words, project trust on the people around us. If that sounds backwards, it’s because it is. I know that sounds rude, but it’s true.

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Evolving From Service Provider to Course Creator to Software Entrepreneur with Sam Brodie from Offsprout Page Builder

LifterLMS

Learn about the journey of evolving from service provider to course creator to software entrepreneur with Sam Brodie from Offsprout page builder in this episode of the LMScast podcast with Chris Badgett of LifterLMS. And then after that, created and released my course on Udemy.

The talent behind TalentLMS – A chat with our Customer Support Assistant

TalentLMS

Who are those mysterious elves that helped create your favorite Cloud-based LMS platform? Today, we’re talking to Maria Logotheti, our Customer Support Assistant and all around nice gal. What TalentLMS features do you think are most important in attracting new customers?

What's L&D's Role in Supporting the Brand Promise?

Litmos

Another important promoted issue, particularly in the area of customer experience and success is ‘brand promise’. Here, it’s about an offer to the customer that’s enticing and delivered upon. Can we leverage this to the success of the customer and the organization?

Why invest in customized content development?

Designing Digitally

Well, initially McDonald’s may sound more appealing. It’s the same thing when we have to choose between pre-built e-learning courses and custom made content. Taking pre-built courses off the shelf that cannot be adapted to your specific company will not create competitive advantage.

8 Reasons Why Outsourcing Custom Content Development Helps Every Business

EI Design

Outsourcing custom content development is now an established and beneficial practice. Why Outsourcing Custom Content Development Helps Every Business. Many of you reading this article may be evaluating outsourcing custom content development for the first time.

What Do You Mean?

The Performance Improvement Blog

While we as a customer-centric longtail company are still on the runway, we need to each firewall enough time to allow out-of-the-box thinking and strategize the low-hanging fruit in the marketplace. The truth is we have to step up, work smarter, not harder, and create a Web 2.0