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We’re Hiring! Customer Success Specialist (Dublin)

LearnUpon

At LearnUpon we put our customer’s experience at the heart of everything we do; we always strive for the best solution (not the easy one), and we commit to producing work that we can be proud of. Onboarding new customers onto the LearnUpon Platform.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Bad training is created quickly.

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Interview with an Inside Sales Specialist

TechSmith Camtasia

Roving reporter Renee Badra here, at your service! I visited the Sales building recently and stopped by to interview Inside Sales Specialist, Kelsey Ambrosier, about a few sales related subjects that you might find of interest. Inside Sales Specialist. Need a custom price quote?

Managed Learning Services – Time To Re-invent Your Training Function

G-Cube

Managed Learning Service enables both purchase and administration of all training activities for a client organization by an external specialist (Managed Service Provider) in an outsourced mode. MLS Managed Learning Services

The Rise of LMS Specialists: A Tour of Learning Tech Innovation

Talented Learning

Welcome to the Era of LMS Specialists. Let’s explore and then I’ll introduce you to some illustrative examples of how this “specialist” movement is expanding traditional LMS boundaries. LMS Specialists: Why Now? LMS Specialists: What’s So Special?

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. I created our help videos.

CDSM Appointed Digital Outcomes and Specialists Approved Supplier

CDSM

CDSM is pleased to announce we have been appointed a supplier on the Digital Outcomes and Specialists Framework Agreement. Our application was successful in the digital outcomes category, which will now enable us to sell associated services on the Digital Marketplace. Service delivery.

Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? However, as many product and services companies are finding, games are not only a useful tool in training internally, but are also an effective way to reach consumers. Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business. So, why create video games to educate customers?

GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year.

Avoid Headaches with Managed Services for Enable Now, Powered by Abreon

Abreon

You can read more in my Enable Now post ) Enable Now is a very powerful tool that provides long-term strategic value by helping to create and deploy eLearning, user documents, context-sensitive help, test scripts, and much more. While the platform helps to create content with simplicity and speed, we have seen many clients struggle with: Installation of Enable Now. Abreon Managed Services. Digital Transformation.

DiscoverLink Honors Loyal Customers with 2018 Client Appreciation Awards

discoverlink

At DiscoverLink’s client conference, LinkUp, co-founders John Poulos and Jeff Tenut recognized two of their longstanding clients with Customer Loyalty Awards. Golden Corral: DiscoverLink’s longest client, Golden Corral has been a loyal customer since January 2003.

2012 LUC Exhibitor Showcase: LinguaLinx Translation Services

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. 2012 LUC Exhibitor Showcase: LinguaLinx Translation Services. Create iPad e-Learning Content. Lectora Mobile. --> Custom Development Services.

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

Talented Learning

EPISODE 18 – TOPIC SUMMARY AND GUEST: Customer success has become an obsession among high-growth companies – especially software-as-a-service (SaaS) vendors. But why is customer success so important? A whole new profession has emerged from the need to help customers succeed.

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How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Industry: IT Service Management. Solution: Create and share video training content with TechSmith Camtasia and Snagit. But how did SoftwareONE become so successful at creating corporate training videos? Ready to start creating your own video training content?

How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Organization: SoftwareONE Industry: IT Service Management Challenges: Cost, resources, updating training materials, scalability, creation, time to market, multi-language training Solution: Create and share video training content with TechSmith Camtasia and Snagit.

How to Train Faculty to Create Quality Online Courses

TechSmith Camtasia

As online learning continues to grow, it’s more important than ever to make sure instructors know how to create quality online courses, including custom video. Training faculty to create quality online courses, however, can be challenging. Student-created videos.

Introducing the TechSmith Social Media Team

TechSmith Camtasia

I am the Online Community Specialist at TechSmith. I serve as a TechSmith champion to maintain, grow, and work with a variety of communities who are engaged with TechSmith products and services online. I am the Online Community Specialist for the Education Team. Why, hello.

52 eLearning Experts Share their Best Tip for Creating Engaging eLearning

eLearningArt

That’s why I decided to ask the leading eLearning industry experts to share their single best tip for creating engaging learning. In that case, make them visually interesting and create a story around the content rather than screens of bullet points. Create movement on the screen.

LMS Technology Trends: Why Focus Is The Next Big Thing

Talented Learning

In the learning technology market, focus creates business value and winning vendors have it! After earning a graduate degree in instructional technology two decades ago, I began creating e-learning content (before it was called “e-learning”) to support high-tech and telecom channel partners.

Video Tutorials Win (again!): The Unbounce Solution

TechSmith Camtasia

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. A positive experience with our product and our team are imperative in maintaining our customer base.

Why So Many LMS Vendors?

Talented Learning

New LMS vendors with minimal investment can create a SaaS cloud LMS of limited scope to target a specific business problem, industry or region with a low cost solution. In a SaaS model, customers pay a monthly or annual fee to use the platform — forever.

LMS Trends: 2018 Mid-Year Learning Systems Market Update

Talented Learning

1) Specialists Steal Even More Spotlight. This new “specialist” technology landscape benefits LMS customers and vendors, alike. Specialists now rule the LMS world. 4) Customer-Focused Learning Systems Are on Fire.

What Factors Are Shaping the LMS Market? 2018 Learning Systems FAQ

Talented Learning

In other words, I’m most interested in learning solutions designed for business customers and channel partners, association members, continuing education participants and the public-at-large. Before you know it, you’ve created a massive list of random features.

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Quality assurance in elearning

Sponge UK

It’s a way of maintaining standards and making sure customers get a consistently high standard of service or product. First of all, there are a lot separate aspects involved in creating elearning which cut across a variety of disciplines; words, images, videos, interactions, technology.

Limit the Use of Free eLearning — The Best of eLearning is Not Free

Enyota Learning

Custom course creation, that requires pulling in the expertise of industry experts and researchers, is time-consuming and costs money. The effort is not just in creating the course. Creating courses that use this interactivity is also harder and hence more expensive.

Does Your Business Really Need an LMS? Straight Talk with “The eLearning Coach”

Talented Learning

Every review starts with an executive briefing, so I understand the history, mission, value proposition, target customers, price structure and related services. Sounds like creating a customer journey map or experience map for each persona would be very helpful to think it through.

The LMS Meets 2017: Top 15 Learning Tech Predictions

Talented Learning

Other organizations such as Maestro and Allego have created specialized mobile applications for internal and external sales force learning that can’t be replicated by a traditional LMS. #12 12 LMS Specialists Are On Fire. 2 eCommerce LMS Specialists Ignite Commercial Learning.

Trending Jobs in the third-largest economy in 2019

Your Training Edge

It has created a name for itself on the list of the world’s most successful countries and has a strong PPP (Purchasing Power Parity). As a result, most of the products that the country exports are manufacturing and service-related.

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The Three Words Your Customer Must Know

Big Dog, Little Dog

These three words are important because they tell the customer when they are going to see a payoff (impact or result) and what must be done to achieve the payoff. Why must your customer know this? Why must your customer know this term? Learning professionals and their customers often get themselves into trouble when they provided training solutions to educational learning problems. Why must your customer know this term?

Laine Amoureux Tackles Google Apps Accessibility

TechSmith Camtasia

As a part of the visually impaired community, Technology Specialist Laine Amoureux agreed with this sentiment and decided to dedicate her Masters project to creating better instructional materials for the accessibility of Google web apps.

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The augmented world of work: Chatbots and voice in digital learning

Brightwave Group

For desk based customer support teams and knowledge workers, these tools provide at-the-fingertips resourcing. With these changes come far-reaching questions around how customer experience (CX) is impacted and how business models will need to shift to accommodate these new requirements.

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Learning and Development: Why Hire an Outside Company?

The Learning Dispatch

They develop and deliver employee training, they create and deploy training for their customers, they write and distribute training for their channel partners. You can focus on creating high-quality compost, rather than shipping. Want to create an engaging webinar?

The 10 essential features of an ideal online learning delivery platform

Your Training Edge

An LMS Software (LMS) is one such platform that is helping to improve eLearning ROIs, increase learner motivation, and create effective online learning programs. Author Bio: Ila Mishra is a Content Specialist and Blogger @ WizIQ , a complete eLearning software.

Lectora User Conference Showcase: PepsiCo - E-Learning Software

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. Join Marvin Mullins Senior Specialist, Frito-Lay Sales Capability & Training as he takes you on a journey detailing how PepsiCo, using Lectora® e-Learning software , successfully instituted a robust mobile learning project to reduce the financial impact that occurs with instructor led reinforcement training. Create iPad e-Learning Content. Forum.

Introducing.the Camtasia Small Business Test Drive!

TechSmith Camtasia

We are a full-service agency with a core focus on brand and corporate identity development. Continued growth as a firm both in quality of work we produce and the range of service we provide to our clients. Andrea Poole is a customer content specialist at TechSmith.