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Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Bad training is created quickly.

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Article Summary: Leadership and Employee Engagement: the Essential Guide

Engaged employees get better business results over the long term, and leadership can create a culture of engagement through sincere, two-way communication. Management can use modern communication tools to create a two-way conversation.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

5 Ways to Create an Exceptional Customer Service Experience


What does a great customer experience look like to you? Now think about the customer experience with enterprise software – can you think of a time when you would say your experience was great? This starts with ensuring that we hire individuals with a passion for service.

Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

Talented Learning

EPISODE 15 – TOPIC SUMMARY AND GUEST: I’m excited for today’s discussion because it focuses on one of my favorite topics – customer learning strategies and technologies. Customer training directly influences product adoption and ultimately, customer success.

Podcast Episode 2: Linking Customer Training and Business Success – With Sandi Lin

Talented Learning

On a regular basis, I’ll be interviewing some of the most knowledgeable professionals in the field of extended enterprise learning – including vendor executives, consultants, customers and more. KEY TAKEAWAYS: What drives organizations to invest in customer training initiatives?

6 Common Mistakes When Creating Online Learning


Creating Online Learning: How Can You Avoid Potential Mistakes? Creating courses to educate and inspire your audience can be very exciting, and it’s easy to feel all fancy and get fancy with your online learning. A summary, recap, or essay/multiple choice questions?

The Building Blocks of Service Level Agreements

Training Industry

Best practices dictates that a good agreement between a buyer and seller should include a service level agreement (SLA) as part of that agreement. Think of the three “M’s” when creating SLA’s: is the metric meaningful, measurable and modifiable? Of course, you can have multiple program metrics to track, but make sure that these key areas roll up to a summary score or metric. For example, asking if the seller provided good customer service is not a measurable result.

7 Technical Tips for Creating Video Lectures

eLearning Brothers

Create engaging educational videos with no hassle or specific training? Check out 7 tips for creating video lectures on how to put together text, visuals and audio for the ultimate video lecturing experience. Creating video lectures these days is a piece of cake.

The Ultimate Guide to Creating an Online Course in 2018


Therefore, creating and selling courses online can be quite profitable with many professionals achieving 6- and 7-figure incomes. – How can I create a profitable course? Well, we created this massive guide to answer all those questions for you. Health and related services.

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Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

Talented Learning

EPISODE 18 – TOPIC SUMMARY AND GUEST: Customer success has become an obsession among high-growth companies – especially software-as-a-service (SaaS) vendors. But why is customer success so important? As customer success practices mature, metrics continue to evolve.

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Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

EPISODE 28 – TOPIC SUMMARY AND GUEST: Today I have the pleasure of talking with someone who is both an experienced learning practitioner and an instructional technology innovator. Also, for new customers, early access to training makes onboarding more efficient and successful.

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Building a Corporate University: Assessment

Your Training Edge

Summary: Building a Corporate University is a long-term project with many phases. For example, the organization’s customer-facing associates may have customer service surveys or “shops” in place that can tell you how customers perceive the service.

Employee Motivation Is The New Customer Engagement. Top Tips On How To Keep Staff Motivated

WalkMe Training Station

A summary of employee motivation. But money by itself is not enough to create real employee motivation. In what ways does their job directly contribute to how the organization helps its customers? The post Employee Motivation Is The New Customer Engagement.

Podcast 23: Open Source LMS Advantages – With Lars Hyland of Totara

Talented Learning

EPISODE 23 – TOPIC SUMMARY AND GUEST: Open source development methodologies are rapidly transforming every corner of the software community. The primary advantage of an open source LMS is flexibility, so you can customize, modify and scale learning solutions as your business needs change. .

How to Create an E-Learning Portfolio

Rapid eLearning

A few ideas: how-to tutorials are popular, thoughts on what others have written, or summaries of industry books, articles, and news. Custom Portfolio Sites. The other option is to create a site that you manage and update.

Proving Better Training Outcomes


Too often, training is a tactical reaction to customer requests, creating missed opportunities for L&D to play a more strategic role. In DELIVER RESULTS, NOT JUST TRAINING , Bob Pike suggests L&D should operate proactively like a business to create true operational alignment.

Building a Corporate University: Maintenance

Your Training Edge

Summary: You’ve built the University, opened it, and now it’s up and running. Customer satisfaction is another area of focus, but don’t confuse this with program evaluation. You’ll want to find out what the University’s service is like to the participants. If the organization has customer service surveys, consider modeling the University’s surveys after those.

Cut The Clutter: 8 Tips To Create Focused eLearning Courses That Meet Individual Needs


In this article, we’ll share 8 tips to create focused eLearning courses that meet individual needs. How To Create Focused eLearning Courses That Meet Individual Needs. Clutter creates chaos and confusion. Create A Goal-Centered Microlearning Online Training Library.

eLearning: Want Learners to Retain Data? Reduce Anxiety

The Logical Blog by IconLogic

In summary: research shows that emotion has the ability to influence cognitive processes like problem solving and attention, among others. Let's say you're designing eLearning to demonstrate to new employees how to create the best customer service. by AJ Walther.

How can I start my own e-learning business?


E-learning platforms are creating a revolution in the information technology era. There are several factors contributing to your business prospects when you create your own e-learning website. The answer to all three questions is “finding a trending niche and creating online courses for the target audience in that niche. Do market research to target specific audiences for your online services. Outline a summary of your product.

How to Take a Learning Experience From Miserable to Memorable

Bottom-Line Performance

You cannot create a successful “one-size-fits-all” trip. They recognize that they can gain customers (or product users) via the design decisions they make at each point along a journey. Let’s look at a customer journey, as an example. The Customer Journey.

Training Needs 4: Career Development

Your Training Edge

Summary: Career development training needs relate to knowledge that’s necessary for employees to become mobile within the organization. For example, customer service skills may almost certainly be required of customer service reps who face the customer population.

The Role Of Artificial Intelligence In Learning

Adobe Captivate

Whether it’s business, IT companies, financial services or even education, Artificial Intelligence (AI) is being integrated into various industries. The technology’s impact will exist anywhere from kindergarten through higher education to corporate training, offering the opportunity to create adaptive learning features with personalized tools to improve learners’ experience.

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eLearning Course Development – What’s The Right Tool for the Job?

ePath Learning

While both of these tools can be used to create interactive eLearning courses, they each have their own features and limitations. In summary, Rise is ideal for quickly creating responsive courseware within the constraints of the templates available.

SharePoint Observations

Learning Developments

The problem is that most of the teams I've observed have no clue what the best practices are for creating a collaborative There are ways that SharePoint can be customized. Depending on the complexity of the project built-in customizations can certainly improve the usability. But you still can not fully customize the look and feel of a teamsite without additional development work. I've been looking into SharePoint web services lately. Summary.

Top Tech-Based Ways to Train a Distributed Workforce

The Learning Dispatch

Below is a list of the most popular ways to tackle of the problem of training a distributed workforce, along with a summary of pros and cons. These are usually created with programs like Trivantis Lectora , Adobe Captivate , or Articulate Storyline.

Building a Corporate University: Obtaining Buy-in

Your Training Edge

Summary: Before you can put your Corporate University assessments and resources into action, you must obtain buy-in from your organization’s executive team – or the executive who controls funding.

Training Needs 3: Industry, Job, and Task-Related Needs

Your Training Edge

Summary: Some of the needs you may uncover during your assessment are related directly to the industry, the jobs within the organization, and the tasks within those jobs. If not, you may have to create “A to Z” training for a job.

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Top Tech-Based Ways to Train a Distributed Workforce

The Learning Dispatch

Below is a list of the most popular ways to tackle of the problem of training a distributed workforce, along with a summary of pros and cons. These are usually created with programs like Trivantis Lectora , Adobe Captivate , or Articulate Storyline.

Scheduled Maintenance on September 20th, 2013 from 10pm to 11pm EST – for 1 hour


The maintenance session is being undertaken to add 5 new custom result types and upgrade our internal server. This will ensure that you have a smoother experience while creating quizzes and courses. Maintenance Summary.

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Hiring in China and How to Find the Best China Recruitment Agency

Your Training Edge

Find a recruitment agency that offers PEO services: PEOs are your on-the-ground administrative and human resources team, able to handle a wide variety of complex tasks from negotiating salary and drafting contracts to professional assessment and contract renewal/termination. Summary.

Social Media: Searching for Work on LinkedIn

The Logical Blog by IconLogic

This week you'll get some tips on writing your headline and summary, choosing a profile photo, and how to garner recommendations. Tap the gear and create a new custom URL for yourself. If you have your own business, create a LinkedIn page and link to it.

5 Ways to Use Word of Mouth to Increase E-learning Subscribers


Fortunately, if a business is providing a good experience to their existing customer base, they may find that their customers will do some talking for them. Customer Service. Example: Let’s say you offer online training and certification to channel partners and customers.

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Identifying your Organizational Training Needs: 1

Your Training Edge

Summary: In this series, we will examine training needs assessment. Then we will move into various organizational areas that will need to be assessed in order to create a comprehensive training and development program. Assessment and Measurement Methods.