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e-Clippings (Learning As Art): Zone Alarm Listen UP!! This is NOT Customer Service!

Mark Oehlert

This is NOT Customer Service! My problem, beyond the obvious, is that the response from Zone Alarm acts as if this is just something that happens all the time (probably does) but worse than that - that it is somehow acceptable to create a product that routinely kills multiple hours of customers time fixing the problem! Now click the Service Tab, place a check in "Hide All Microsoft Services." This is NOT Customer Service!

Five Myths of Social Learning


Home > Social Learning > Five Myths of Social Learning Five Myths of Social Learning December 3rd, 2009 Goto comments Leave a comment There is no question that the rise of social networks is creating a profound shift in the way training departments are delivering knowledge to their employees, partners, and customers. Home About Podcasts Videos Xyleme Inc.

7 Proven Techniques for Keeping Your E-Learning Customers Happy - The Rapid eLearning Blog

Rapid eLearning

7 Proven Techniques for Keeping Your E-Learning Customers Happy. It’s a tricky balance working with customers. On the other hand, a demanding customer can negatively impact the elearning course by making demands that don’t fit sound instructional design. So we created a number of design treatments that attempted to make the world of accounting seem exciting to young people. We built the project exactly like the customer wanted. Technorati.

Little Known Ways to Create Your Own Graphics Using PowerPoint - The Rapid eLearning Blog

Rapid eLearning

Little Known Ways to Create Your Own Graphics Using PowerPoint. If you’re like me, you’re on a limited budget and you just can’t go buy custom graphics whenever you like. If you want custom graphics, you can hire someone (although you might want to read this before working with a graphic designer ) or you can make them yourself. In this case, I recommend two options: 1) create your own drawings or 2) modify existing clip art. Create a work slide.

Wikis for Improving Productivity

Experiencing eLearning

Created a specific template structure for contact info. Wiki solves the problem of creating one central location with easy access. Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed. He took several months by himself to create a basic structure, but he would recommend having a team plan the initial structure.

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The Age of “Lean Manufacturing” in Learning Content Management Systems


Since these jobs are counted in the services sector and not manufacturing, people often overlook the fact that we are actually hiring many more workers in “digital” manufacturing than ever before in traditional industries, but the truth is that the skill requirements are much higher.


Publishing Your Way to Content Success


Content changes, customization and reusing content. Most instructional designers can describe in detail how they initially create content, how the tools they use are easy and how they have their own standards for new content development. How about an on-line course where the same content is shared by multiple locations, such as service centers or manufacturing plants? Create a course for each location? Home About Podcasts Videos Xyleme Inc.

Time for the Training Department to be Taken Seriously


In mid-May, along with Xyleme CEO, Mark Hellinger, I attended EMC World where one of our enterprise customers, Informa , had the opportunity to showcase their integrated Xyleme LCMS / EMC Documentum solution to the ECM community. Home About Podcasts Videos Xyleme Inc.

$1 million e-learning no more…


We were creating CD-ROM based training for service technicians. Now-a-days it’s about getting something up quickly that is the right content, in the right size to the right device so employees and customers can do what they need to do. Once you’ve found places that need something different for online delivery, you can start to create alternative content with interactions and richer media. Home About Podcasts Videos Xyleme Inc.

My Moodle Test


One reason is clearly a lack of robust adherence to standards that negatively impacts functionality and limits a developer’s ability to create sophisticated solutions. If SCORM 2004 support (or more complete support of SCORM import in general) in Moodle is important to you, we offer a service that integrates with Moodle to make it have fantastic support. Home About Podcasts Videos Xyleme Inc.

These 3 Tips Can Change Your Compliance E-Learning Forever - The Rapid eLearning Blog

Rapid eLearning

Create a Pre-Assessment. You can use a simple linear approach, or create a dynamic scenario-based process. The first idea is to create the assessment up front and then direct the user based on the assessment result. Even if you can create courses with pre-tests, I’ve found that some organizations still won’t do it. I am sure that you have a future post for us on creating effective assessments. I used Quizmaker to create an assessment process.

Escape from Compliance Training Jail - The Rapid eLearning Blog

Rapid eLearning

The ideal situation is to create an environment to assess the person’s skills and then direct them based on their results. Here’s what his team did to create a more efficient elearning certification process. There’s no better way to show your value than to demonstrate that you’ve created a more efficient way to certify your employees. Vocescuola - 7 Proven Techniques For Keeping Your E-Learning Customers Happy. Technorati.