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TECHSMITH CAMTASIA: Version 2018 Released

The Logical Blog by IconLogic

TechSmith recently announced the release of Camtasia 2018 and there’s much to cheer. Among the improvements in version 2018:   Enhanced Library & Subscription Service Offering Thousands More.   TechSmith made huge strides in Camtasia 9 when it improved the free assets in the Library. In version 2018, Themes allow you to create, save, and apply styles with custom color and font preferences. 

Introducing the TechSmith Social Media Team

TechSmith Camtasia

I am the Online Community Specialist at TechSmith. I serve as a TechSmith champion to maintain, grow, and work with a variety of communities who are engaged with TechSmith products and services online. Q) If you could trade jobs with anyone at TechSmith, who would it be?

TECHSMITH CAMTASIA: Version 2018 Released (Training Available, Book Coming)

The Logical Blog by IconLogic

TechSmith recently announced the release of Camtasia 2018 and there’s much to cheer. Among the improvements in version 2018:   Enhanced Library & Subscription Service Offering Thousands More.   TechSmith made huge strides in Camtasia 9 when it improved the free assets in the Library. In version 2018, Themes allow you to create, save, and apply styles with custom color and font preferences. 

Deliver Outstanding Customer Service with Screen Recording

TechSmith Camtasia

Over the past several years, the term customer experience has continued to gain momentum. Consumers are no longer limited to purchasing goods and services from local businesses. Be so amazing that your customers want to tell everyone about their experience.

TECHSMITH CAMTASIA: Version 2018 Released (Training Available, Book Coming)

The Logical Blog by IconLogic

TechSmith recently announced the release of Camtasia 2018 and there’s much to cheer. Among the improvements in version 2018:   Enhanced Library & Subscription Service Offering Thousands More.   TechSmith made huge strides in Camtasia 9 when it improved the free assets in the Library. In version 2018, Themes allow you to create, save, and apply styles with custom color and font preferences. 

TECHSMITH CAMTASIA: Version 2018 Released (Training Available, Book Coming)

The Logical Blog by IconLogic

TechSmith recently announced the release of Camtasia 2018 and there’s much to cheer. Among the improvements in version 2018:   Enhanced Library & Subscription Service Offering Thousands More.   TechSmith made huge strides in Camtasia 9 when it improved the free assets in the Library. In version 2018, Themes allow you to create, save, and apply styles with custom color and font preferences. 

Odessa College Builds Student Success with TechSmith Relay

TechSmith Camtasia

One college in Texas sought out a lecture capture solution that not only recorded class lessons, but also gave faculty the ability to create an engaging, blended learning environment. They needed a tool that was easy to use, cost efficient, and one that provided high-quality customer support.

How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

Employees found free operating system tools cumbersome and lacking required features, so DFCU Financial purchased TechSmith Snagit. However, they found that free system tools hindered productivity and turned to TechSmith for help. In her search, Vanessa came across Snagit by TechSmith.

Meet the TechSmith German Sales Team

TechSmith Camtasia

The Inside Sales Department at TechSmith has a special team dedicated to the German speaking DACH (Deutschland, Austria & Switzerland) region. When was the DACH Sales team created? Anton maintains our German blog and Twitter @TechSmith_De. ?What Did you know?

5 Steps to Creating a Customer Story Video

TechSmith Camtasia

The best person to sell your product or service is not you. You best generator of new sales is likely an existing customer who has been wowed with a great customer experience and an outstanding product. . They want to hear or read good reviews from existing customers.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. Tips for creating “findable” videos.

Personalizing Customer Support

TechSmith Camtasia

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support. Customer Storie

Meet the TechSmith Academic Solutions Team!

TechSmith Camtasia

Here at TechSmith we believe in the importance of listening to our customers and doing whatever we can to meet their needs. Haley helps current and potential customers develop the best software solutions to fit their needs. Troy loves meeting and observing customers!

Interview with an Inside Sales Specialist

TechSmith Camtasia

Roving reporter Renee Badra here, at your service! You can find the questions and answers below: Q: What is your role at TechSmith? In Inside Sales we spend the majority of our day assisting customers on the phone, via email, or online chat. Need a custom price quote?

How Brand Consistency Helps Strengthen Customer Relationships

TechSmith Camtasia

An idea that your customers can easily relate to and equates to a sense of trust that your company’s product is the solution they desire. According to research conducted by customer experience expert Esteban Kolsky, “55% of consumers are willing to pay more for a guaranteed good experience.”

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Technical Preview Program Participants Culture Snagit with Artistic Flair

TechSmith Camtasia

One of the great results of TechSmith’s Technical Preview Program, which allows customers to test up-and-coming features of TechSmith products, is the enormous creativity that stems from TPP projects. And by joining TechSmith’s TPP, he’s able to do just that.

How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Industry: IT Service Management. Solution: Create and share video training content with TechSmith Camtasia and Snagit. But how did SoftwareONE become so successful at creating corporate training videos? Ready to start creating your own video training content?

7 Things to Avoid when Choosing a Video Platform

TechSmith Camtasia

If they’re not easy to use for faculty of all skill levels, overly-fancy features can actually deter faculty from creating video altogether. Tom Rosenberger, Director of Online Learning Services at The College of Saint Rose, shares his need to implement solutions with limited staff.

How To Create A Product Demo Video Strategy That Drives Results

TechSmith Camtasia

At TechSmith, we’ve made a lot of demo videos and helped a lot of people make their own. Hiring a company to create your demo video can be a great route. There is no shortage of talented, professional companies that will create top-notch videos for you.

How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Organization: SoftwareONE Industry: IT Service Management Challenges: Cost, resources, updating training materials, scalability, creation, time to market, multi-language training Solution: Create and share video training content with TechSmith Camtasia and Snagit.

Create a Corporate Training Program that Sticks: Part 1 – Defining Your Problem

TechSmith Camtasia

This is part one in an ongoing series about how to create a corporate training plan. Imagine someone asks you, “Can you create some training videos to help our customer service team?”. What is the customer service team actually struggling with?

eLearning: Adding Videos to eLearning. The Results

The Logical Blog by IconLogic

TechSmith Camtasia Studio. Your corporate media server (or a server you created on your own). A media service. Media service placed second (38%).   Generally due to cost, I have customer setup private Vimeo account and stream from there. We're getting a beefy streaming service setup ( Kaltura )." " If you're using a media service, which one are you using?

Supplement Your Camtasia Screencast with Scenarios

eLearning Brothers

These can be used to show a conversation at the water cooler, interactions in a lobby, debating in a conference room, or a sale with a customer. If your customer asks you this particular question, which of these actions should you take?

Design Corner: The Ultimate Feedback Mechanism – Talk to People

TechSmith Camtasia

This post is part of a new series brought to you by TechSmith’s talented, passionate, and sometimes quirky design team. I’m here to advocate for plain old, in-person, customer conversations. I’m willing to admit that the first reason here is a bit fluffy, but the day-to-day UX Design work at TechSmith mostly involves sitting in front of a computer. These positive customer impressions are where I form my ideas about what success actually means.

Meet Bil Moore - Creating a Good Story

TechSmith Camtasia

As part of our 24 hour Camtasia marathon, Bil Moore will share the basics of creating a story and why it will help you to communicate an idea. Tune in to the TechSmith LiveStream Channel at 11:00am ET to hear Bil talk about storytelling. The countdown is on and it's almost time.

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Chad Riddersen’s 7 Tips for Creating High-Converting Sales Proposals

TechSmith Camtasia

This is the second time Chad is sharing his sales expertise on the TechSmith blog, after a break for a very informative webinar on leveraging video to create high-converting sales proposals. Create an Open Loop. And we’re back!

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Design Corner: A Few of My Favorite Things: 21 Must-Have Tools for the Mobile Designer

TechSmith Camtasia

Throughout these three years of mobile-focused work, Ive had the intense pleasure of helping to build Coachs Eye , TechSmiths ground breaking sports video analysis app. We very rarely create only one single design.

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DevCorner: Outside the Eye – Where App Innovation and Creativity Meet

TechSmith Camtasia

At TechSmith, we are passionate about creating great software and keeping up with the latest technology. You get to be the project manager, designer, QA, developer, marketer, and customer support. It allows you to browse through your music and create a playlist of songs.

How to Train Faculty to Create Quality Online Courses

TechSmith Camtasia

As online learning continues to grow, it’s more important than ever to make sure instructors know how to create quality online courses, including custom video. Training faculty to create quality online courses, however, can be challenging. Student-created videos.

The New 508 Compliance Rule – What it Means for Video in Higher Ed

TechSmith Camtasia

A good rule of thumb is to make sure all new content you create is accessible from the start. This highly-accurate method lets you outsource captioning to a company that specializes in that service. For Educators closed captions lecture capture online learning techsmith relay

Video Tutorials Win (again!): The Unbounce Solution

TechSmith Camtasia

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. A positive experience with our product and our team are imperative in maintaining our customer base.

A Powerful Tool to Gain a Competitive Edge: How Webcor uses Snagit

TechSmith Camtasia

They do everything from help gain all the permits for a building, pre-construction, and construction, to offer warrant and building services on completed buildings. Create a quick step by step guide to remind yourself of a not-often performed task (bonus points if you make yourself a video).

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Fueling Growth in a Market on the Move

TechSmith Camtasia

Meet Brian Javeline, president and cofounder of MyOnlineToolbox , a cutting edge company fueling a need for the growing market of home remodeling and maintenance services. Now, more than ever, customers are looking to the Internet to find these referrals.

Tweeteorologists Predict the Weather One Tweet at a Time

TechSmith Camtasia

Together, they spend their time relaying forecasts and severe weather information, answering weather-related questions for friends and fans, and assisting the National Weather Service as social media coordinators for metro Nashville and the adjacent county to the south.

Snagit Captures Google Adwords Accounts

TechSmith Camtasia

a custom on hold message provider and web marketing firm. Since then, he’s added Google Adwords to the services he offers, creating quick screencasts with Snagit to break down the wealth of information Google provides for his clients.