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Learning by Watching: Social Cognitive Theory and Vicarious Learning

Origin Learning

Rather, we have stated this example to prove a point: that observation is an intrinsic human technique to learn unfamiliar tasks or behaviors – something that has been theorized by the psychologist Albert Bandura as what he called the ‘Social Cognitive Theory’. What is Social Cognitive Theory?

Applying Cognitive Learning Theory to your Corporate Learning Strategy


Cognitive Learning Theory explains how we process information when we learn. . This type of teaching and learning, where the learner is mostly passive, sitting down and listening, while the active participant – the teacher – imparts their knowledge is linked to the Behaviorist Learning Theory.

Franchise Custom Elearning Development


Franchises, with their diverse populations and geographically spread locations, can greatly benefit from custom elearning solutions. While franchises vary in types and sizes, success for every franchise business is always dependent on driving brand quality and service consistency.

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers.

Real-world application of online training: 6 reasons employees aren’t putting theory into practice


Here are 6 reasons why your employees are unable to put theory into practice. 6 reasons employees are unable to put theory into practice. Make sure they not only know the rules, principles and theories, but that they also know how to use them. Why were those rules created?

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

The fun theory

Saffron Interactive

The results of each project have been documented on video and can been seen on the Fun Theory website. For VW, the Fun Theory website acts as a positive influence on their brand name even though it doesn’t have any real relevance to the world of automobiles or their day-to-day business. For instance lots of energy companies are now trying to push the use of real-time energy monitors to help their customers see how much energy they use.

How to Create Engaging Training in the Age of the Eight Second Attention Span


In this post, we’ll teach you how to expand your learners’ attention span and create engaging training. 11 tips to create engaging training. If the theory behind a subject is not needed, skip it. To teach someone anything, you first got to get their attention.

Learning Audiences Are Not Created Equal: Employees vs. Extended Enterprise

Talented Learning

This includes customers, channel partners, contract workers and others who need product knowledge and skills. ” Their education and experience is focused on instructional design, learning theory, content quality, and training efficiency. What custom learning experience are.

Custom eLearning Development: 4 Tips to Deliver Compelling and Engaging Content

Obsidian Learning

In all seriousness, any conscientious designer who creates training or learning assets designed to influence human behavior or elicit change perpetually seeks the ways and means to make the content more compelling and more engaging. Acknowledge or Create Complexity? Create Cliffhangers?

Choice is Key in Learning

Association eLearning

This makes it hard for them to create different versions of the same courses. If the learner works in customer service, they probably don’t need to know how to do payroll. Maybe they want to get out of customer service and are interested in it.

Videos in eLearning: A Snack Sized Solution

Association eLearning

Of course, not all video is created equal. The most effective videos show a person what to do or what not to do, especially surrounding topics such as customer service and sales. According to the website, YouTube is the 3 rd most visited website in the world.

Be a Learner, Try Something New

Association eLearning

If it’s your job to create training then you do that a lot too. For those who prefer PC gaming, there are a number of gaming services that often have some free-to-play games as well. A month or so back, I had an extended conversation with a fellow customer in a car repair shop.

Using Game Design To Create Accomplishment Based Learning, Julie Dirksen #astdtk13 @usablelearning

Learning Visions

Raph Koster -- "in games learning is the drug" in A Theory of Fun. We are creates of urgency. She mentions a good slide share that talks about how they created that game). Teaching remedial math in the context of creating a new coffee shop. Kineo. Normal. false. false.

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” For example, if you create a course in Articulate Storyline, it will play in any SCORM compliant LMS.

52 eLearning Experts Share their Best Tip for Creating Engaging eLearning


That’s why I decided to ask the leading eLearning industry experts to share their single best tip for creating engaging learning. In that case, make them visually interesting and create a story around the content rather than screens of bullet points. Create movement on the screen.

Gamification in ACTION


The Fun Theory : Gamification can be used as an effective method to change people’s behaviors (personal, environment, etc) and make healthier choices, which could be challenging otherwise. Samsung saw a 500% increase in customers’ product reviews after introducing Samsung Nation.

Success Simplified

CLO Magazine

Rather than create yet another nuanced approach, what if we could integrate the two huge and historically distinct fields, distill them to the most essential elements, and use those elements to offer one overarching framework for leadership and organizational excellence?

Create More Income, Impact, and Influence for Your Online Courses and Personal Brand with Professional Self-Made YouTuber Sean Cannell


Learn how to create more income, impact, and influence for your online courses and personal brand with professional self-made YouTuber Sean Cannell in this episode of LMScast hosted by Chris Badgett of LifterLMS. And for me though, I got so crystal clear on wanting to create passive income.

The Lonely eLearner: Creating Social Learning Anchors | Social.

Dashe & Thomson

So how can we, as instructional designers and eLearning developers, avoid the problems created by eLearning-in-a-vacuum? These are just a few ideas for social anchors that might help create a more social learning enabled environment for the lonely eLearner.

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Creating Value in e-Learning Part 1: The Problem


Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. Creating Value in e-Learning Part 1: The Problem. Learning theories evolve to support popular assumptions. Application developers shift their focus to meet the demand for tools that allow training courses to be created faster and cheaper. Create iPad e-Learning Content. Lectora Mobile. --> Custom Development Services.

Designing eLearning for Cognitive Ease

Integrated Learnings

This, combined with additional discussion in the book, suggests that a bad mood creates cognitive strain, and a good mood promotes cognitive ease. that create a warm, positive tone. Long lessons may leave learners wondering if they’ll ever end, while a series of short lessons can help create a sense of progress. For instance, I recently worked on some customer service training where anticipating customer needs was a core principle. Create clean visuals.

3 ways to prevent employee burnout in the contact center


There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good to help customers solve problems, perhaps have a moment of delight, and feel better about their relationships with brands. But the truth is that those same customers, the ones we are happy to serve, are not always singing our praises or even using their “inside voices” when asking for that support. Serving customers is hard work.

Fueling Growth in a Market on the Move

TechSmith Camtasia

Meet Brian Javeline, president and cofounder of MyOnlineToolbox , a cutting edge company fueling a need for the growing market of home remodeling and maintenance services. Now, more than ever, customers are looking to the Internet to find these referrals.

Start and End eLearning Courses with Methods That Facilitate Learning

Integrated Learnings

For example, a customer service lesson might start by challenging learners to answer a customer question that they'll learn more about during the lesson. The Integrated Learnings: eLearning blog is brought to you by Integrated Learning Services. By Shelley A. Gable.

Creating Online Social Learning Membership Sites with Web Development Agency Owner, BuddyPress Expert, and StudyChurch Founder Tanner Moushey


Learn about creating online social learning membership sites with web development agency owner, BuddyPress expert, and StudyChurch founder Tanner Moushey in this episode of the LMScast podcast with Chris Badgett of LifterLMS. Tanner offers web design services at

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Sizing Up an eLearning Lesson

Integrated Learnings

Lessons also create natural breaks, which might encourage learners to take breaks at key points throughout a course. Appropriately sized lessons can also help create a sense of progress for learners. For example, consider this scenario: You’re designing new employee training for a telecommunication company’s customer service function. The function has several departments, each servicing a different product line (e.g., By Shelley A. Gable.

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Clark Quinn – Crystal Balling with Learnnovators


With things changing faster, competitors able to be more nimble, and customers getting more ‘clued in’, companies will have to be more flexible and able to adapt faster, which requires agility. The opportunities are huge and exciting; to create a performance ecosystem where the network is vibrant, performance support is ‘to hand’, and when courses are needed they’re deeply engaging, but we’re not seeing this except in isolated pockets.

How Do People Learn? Answers from Julie Dirksen

InSync Training

You’re a great customer service rep. You can teach other people how to perform customer service.” “Wow! You created a beautiful new page for the internal website. You don't have basic knowledge of learning theories, design theories, and strategies you can target and influence your instructional designs. Often trainers become trainers because their organizations see them succeeding at their jobs. “Oh!

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E-Learning Design Part 6: CDSM’s Active Learning Model™


Throughout this series on e-learning design , we have looked at some of the learning theories that help to form the method and practice behind our award-winning e-learning. So it’s important for us to distinguish our skills, expertise and service from other providers in the marketplace.

Learning on the Fly

CLO Magazine

Imagine if companies could customize their training so that it met the exact needs of every learner, giving them only the lessons they need and making sure they learned those skills before moving on. This isn’t just in theory.

Free e-Learning books


Allen bridges the gap from theory to practice on both training and educational programs. The guide contains the course model, week-by-week learning activities, general guidance to the course leader on how to implement and customize the course and specific guidelines on each learning activity.

How Do You Teach Innovation?

CLO Magazine

To do that they need a workforce that has the skills to solve customer problems by creating new and more innovative products and services. Customer Comes First. Making that connection to customer need is the key to real innovation,” said Robertson.

Takeaways from Learning 2016

Association eLearning

The other was about creating an effective learning game to improve employees’ customer service skills in retail stores. I attended my first conference, Learning 2016, in October.

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Using Wikis to Stop Brain Drain | Social Learning Blog

Dashe & Thomson

World: The Evolution of Distance Learning , Norm Willox, CEO of Critical Information Network, described the “brain drain&# that today’s companies are experiencing as: “Waves of craftsmen retiring, creating a void of skilled personnel and increasing operational risk for plants and facility operators. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager.

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