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Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? Why Does Customer Service Matter?

Spotlight on. AMG Services

Edume

This time we're hearing from AMG Services Ltd (a licenced Dyno Rod franchise). As a franchisee we pay a management service fee to the franchisor or ‘royalty’ for use of the brand and other support services. We deliver great service every day and our safety record is first class.

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How Better Customer Service Training Turns Angry Customers into Brand Ambassadors

eLearningMind

Any customer-facing organization understands that it’s fairly impossible to keep everyone happy, all the time. Even companies known for their excellent customer service training and experience are bound to have some users with complaints, and those complaints can reverberate through social media and sully your reputation. But second (and most importantly), it’s the ideal opportunity to become the best in customer service and limit irate customers in the future.

Deliver Outstanding Customer Service with Screen Recording

TechSmith Camtasia

Over the past several years, the term customer experience has continued to gain momentum. Consumers are no longer limited to purchasing goods and services from local businesses. With more power (and more choices) than ever before, customers can shop where they want, but they can also easily share about their experience with others via social media, or by leaving ratings or reviews on public websites. Customer service is the new marketing.”.

Twitter as Social Learning: Seven Ways to Facilitate the Exchange.

Dashe & Thomson

Where Facebook and LinkedIn serve mainly as social dashboards for our personal and professional networks, respectively, I see Twitter as a customized information portal. Twitter gets a bad rap. Twitter is a marketer’s dream.

Building a global workforce that creates great customer experiences

Elucidat

Here are some top tips from Kathleen: Create brand experiences to drive sales: In a changing retail landscape, memorable brand experiences are invaluable. Look to the consumer for metrics that matter: Use customer reviews and manager observations to assess your program. Customer impact is the best way to measure success. Create brand experiences to drive sales. So, how can you create retail experiences that draw people into your brand? .

How Blockchain is Changing Legal Services

Your Training Edge

However, only few of the people are aware of the technology of block chain underlying, which has a huge potential to revolutionize the provision of legal services, regulatory enforcement and compliance. This is because block chain’s effects cannot be denied in the recent legal scenario as it is expected to transform the legal services structure to a great extent. Block chain is expected to push the boundaries of conventional legal services.

Twitter Tips for Your Business

OpenSesame

If you’re just beginning with Twitter, it can be daunting trying to keep up with the 24/7 activity. These apps help you organize, schedule, and analyze your Twitter. There are countless sites out there to help you manage Twitter, but we’ll tell you about three of the most popular and useful. . In addition to allowing you to schedule Tweets to be posted at a later time, TweetDeck has a strong focus on customizing your Twitter experience.

10 Sales Engineering Experts You Should Be Following on Twitter

Cloudshare

While you probably won’t meet too many high-profile sales engineers personally, the magic of Twitter enables you to connect with them on a day-to-day level. Follow his Twitter for useful sales articles and the occasional funny personal story. Nick was once an actor on Australian TV and you can follow him on Twitter to read about his SE experiences. Vik continually engages with other users on Twitter, replying with his own opinions on industry news and trends.

Custom Lectora Video Controls

Integrated Learnings

For example, a red and white course template will create a distracting visual contrast to Windows Media Player’s black and blue controls. With Lectora, it’s possible to overcome these inconsistencies and create a custom set of basic video controls using only the button wizard and a few actions. From there, you can easily create some buttons labeled with what each does, but this isn’t a very elegant solution. Integrated Learning Services, Inc. By Joseph Suarez.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Creating learning videos or micro-learning videos is a blessing in disguise. Following this guide will help you in creating engaging, interactive videos. You can create information-intensive, thoughtful videos with the practical implementation of the concepts. How to Create Employee Training Videos? Let’s analyze how you can create engaging learning videos for your employees. You can create short videos to educate your new hires about working.

How to Create Engaging Training in the Age of the Eight Second Attention Span

TalentLMS

In this post, we’ll teach you how to expand your learners’ attention span and create engaging training. 11 tips to create engaging training. If being on-topic is the first rule for creating engaging training content, being succinct is the second.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya is a global provider of business collaboration and communications software and services, providing unified communications, contact centers, networking, and related services to companies of all sizes around the world. Back in 2011, Carl Knerr was the Services Director at Avaya. At a glance.

Custom Branching Navigation with PowerPoint

Integrated Learnings

PowerPoint-based rapid eLearning tools, such as Articulate Presenter and Snap by Lectora, allow branched navigation, meaning you can create a non-linear navigation path still controlled through the course player’s next and back buttons. But, did you know it’s also possible to add your own custom navigation buttons onto a slide? With your course open in PowerPoint 2007 or 2010: Create a text box, insert a shape, or add an image onto a slide. Custom Show. Normal. false.

Manage Customer Satisfaction with a Crisis Management Plan

Sales Hacker

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. You’ll learn: What qualifies as a customer satisfaction crisis. How to create a crisis management plan.

Turning the screws on Twitter

Learning with e's

Twitter has taken on a life of its own, in more ways than one. In January I wrote an innocuous looking post called Teaching with Twitter. Neil Witt , one of my colleagues here at the University of Plymouth warned yesterday in his blog that Twitter is in danger of being overhyped.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Creating learning videos or micro-learning videos is a blessing in disguise. Following this guide will help you in creating engaging, interactive videos. You can create information-intensive, thoughtful videos with the practical implementation of the concepts. How to Create Employee Training Videos? Let’s analyze how you can create engaging learning videos for your employees. You can create short videos to educate your new hires about working.

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Creating A High Conversion Sales Funnel Using Video

mysimpleshow

It is vital to create and send types of video that are designed for specific stages of the sales funnel in order to get the best conversion rates: Top-Funnel Videos At the first stage of the sales funnel, many people in your target audience may not be fully aware of your brand and the solutions you provide. Problem-Solving Content Focus on ‘problem-solving’ keywords and question searches to create content targeting people who have a need you can help with.

Using Captivate to Create Cool Text Animations

Integrated Learnings

It’s screen recording is top notch for creating simulations and its ability to track variables and advanced actions makes it very versatile to my needs. Each animation can be customized with fonts, sizing, color, and more. Enter your options and click Ok to create the text animation then preview the project to see it in action. Customizing a Text Animation. Once you have created the text animation, you can choose from a wide variety of animation effects.

SaaS vs custom eLearning solution: How to Start an Online Tutoring Business?

mysimpleshow

Before you enter into the pipeline and manage the flow, you have to decide how to choose a tutoring business service, and look for its pros and cons. As online tutor, you can leverage the video format and create video lectures and other explainer videos. So be wise and choose a platform that lets you use the format for creating rich courses backed with relevant explainer videos. – SaaS-based Solutions – Custom based Solutions 2.1.

Creating a Smart Next Button in Lectora

Integrated Learnings

Ok, simple enough, so I don't inherit the next button and add a custom button to the last page of each chapter. Creating a smart next button. You have created a smart button. Integrated Learning Services, Inc. This eLearning blog is brought to you by Integrated Learning Services , an eLearning design & development company. You might also be interested in our page on Facebook or Twitter feed. by Jonathan Shoaf.

My First 10 Screenr Video Tips and how other Screencasters use the Service

mLearning Revolution

I’ve used it for making quick courses for coworkers and for instantly solving problems for customers. I’ve been using it for a ton of different uses from giving quick tips to fellow employees to quick documentation for our customers. As a footnote, it has proved invaluable for Articulate as a technical support tool so customers can screencast cases they submit to us. And, business customers are loving Screenr Business and it’s many additional capabilities.

Getting The Most Out Of Your LMS

Upside Learning

It allows users to create their own workspace, provides a quick ability to post status updates, customize feeds, search and follow new individuals and a lot more. TWITTER INTEGRATION: Check if your LMS is capable of Twitter integration.

RSS 262

The Lonely eLearner: Creating Social Learning Anchors | Social.

Dashe & Thomson

So how can we, as instructional designers and eLearning developers, avoid the problems created by eLearning-in-a-vacuum? These are just a few ideas for social anchors that might help create a more social learning enabled environment for the lonely eLearner.

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50 Ways to Lever Learning

The Performance Improvement Blog

Instructor-facilitated workshop – meeting convened by an instructor; participants learn from experience of working together on solving a problem or creating something new. to create an experience that is interactive and fun. Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. (My apologies to Paul Simon.).

How to Create Content for a Blended Learning Model

Hurix Digital

Now that you are familiar with the advantages of blended learning, the question arises how to create content for blended learning resources? With so many digital technologies available on both proprietary and free-to-use platforms, creating blended learning resources may seem a daunting task. How to Create Content for Blended Learning? However, it is important to follow best practices while creating content for your blended learning resources. What is Blended Learning?

Evolving From Service Provider to Course Creator to Software Entrepreneur with Sam Brodie from Offsprout Page Builder

LifterLMS

Learn about the journey of evolving from service provider to course creator to software entrepreneur with Sam Brodie from Offsprout page builder in this episode of the LMScast podcast with Chris Badgett of LifterLMS. They decided to take Sam’s knowledge of freelancing and apply that to starting an agency that provides web design and marketing services for attorneys. Sam used the lessons he learned from running JurisPage to create an online course on Udemy.

How to Create Content for a Blended Learning Model

Hurix Digital

Now that you are familiar with the advantages of blended learning, the question arises how to create content for blended learning resources? With so many digital technologies available on both proprietary and free-to-use platforms, creating blended learning resources may seem a daunting task. How to Create Content for Blended Learning? However, it is important to follow best practices while creating content for your blended learning resources. What is Blended Learning?

7 Ways To Use LMS Metrics To Create More Targeted eLearning Resources

TalentLMS

They examine our habits and generate the products and services we want. Geographic data can also help you customize an online training course for a particular region. However, it plays a significant role in creating targeted online training resources.

Creating Mastermind Retreats and Building WordPress Tools for Developers with Brad Touesnard the Founder and CEO at Delicious Brains

LifterLMS

We discuss creating mastermind retreats and building WordPress tools for developers with Brad Touesnard the founder and CEO at Delicious Brains in this LMScast hosted by Chris Badgett of LifterLMS. They’re maintenance service companies.

How to Create 508 Compliant e-Learning Courses ? Free Webinar

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. How to Create 508 Compliant e-Learning Courses – Free Webinar. This session will demonstrate how to use Lectora e-Learning software to create interactive and accessible online courses that keep learners engaged, while meeting Section 508 standards. Twitter: twitter.com/Lectora. Lectora Mobile. --> Custom Development Services.

5 Reasons to Put Your Customers “In the Know”

Mindflash

But, companies are also creatively using online training to put external groups “in the know”, particularly partners/resellers/vendors and customers. Meet your customers where they are increasingly congregating—in the cloud—and consider the following focus areas for educating your customers. Your customers can be an objective source of inspiration for innovation ideas. Consider creating training modules which are, in effect, focus group vehicles.

Content Marketing Basics Going Into 2019

KnowledgeCity

If you have been put in charge of creating content for marketing your products and services, you already know how important marketing is to create sales and profits for your organization. Better customers who have more loyalty. Improve customer service?

Social media: Prevention is better than cure

E-Learning Provocateur

Traditionally this is called marketing, customer service or public relations. From a learning perspective, it might also be called educating your customers. The best service providers around the world make it really easy for customers to lodge complaints.

5 Questions to Ask Your Employees — and Customers

Mindflash

The unusual thing in today’s intellectual economy is the questions you need to ask customers are the same you must ask employees. Both the service event and the workplace now are “human-based” – these events are personal and emotional. Consider asking these questions of both customers and employees to assess and ultimately activate their emotional connection. To a customer, is your service so exceptional you would put your reputation on the line to recommend the company?

Introducing the TechSmith Social Media Team

TechSmith Camtasia

You might be a subscriber to our blogs , interact with us on Twitter , and/or check out our Facebook pages every once in a while… but you’re still wondering, who are the people behind all this social media magic, and what’s in it for me? I serve as a TechSmith champion to maintain, grow, and work with a variety of communities who are engaged with TechSmith products and services online. They’re not on Twitter (yet!) Q) You’ve just been given a skeleton key to Twitter.

52 eLearning Experts Share their Best Tip for Creating Engaging eLearning

eLearningArt

That’s why I decided to ask the leading eLearning industry experts to share their single best tip for creating engaging learning. In that case, make them visually interesting and create a story around the content rather than screens of bullet points. To make eLearning more engaging, think of how a TV mystery show is created. ” Create realistic scenarios that force learners to make decisions. Follow Lesley on Twitter here.