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Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Technology is a huge driver of customer frustration.

LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

How to Create Customer Service Training Programs with an LMS

LearnUpon

Good customer service starts with hiring the right people; people who can communicate clearly, problem-solve and have effortless interpersonal skills. Once they’ve joined your team, your organization needs to ensure they can meet your customers needs through customer service training.

How To Make An Effective Customer Testimonial Video

Your Training Edge

A customer testimonial video is a wonderful piece of social media that converts audiences who see it. The only difficult part is to make the video properly. The first thing to do is to look up the professional video making concerns. Start of the Video.

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The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

6 Tips To Improve Customer Service With Online Training

Docebo

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates.

Microlearning – Bite-sized Custom Content Delivery to Transform Learning Experience

G-Cube

The effective delivery of short chunks of custom content drives overall levels of learner engagement and knowledge retention. The short bursts of custom e-learning content may include short infographics, mini-games, podcasts, video nuggets, animations, and more.

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Customer Satisfaction: Gaming the System

The Performance Improvement Blog

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.

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Organizing Effective E-Learning Programs for Improved Airline Operations & Customer Services

G-Cube

A gradual shift from a conventional classroom-based training to online learning helps to boost overall quality and efficiency of airline services. The delivery of training modules as short video nuggets enables learners to learn at their own pace without any hassle of going anywhere. ?

Custom Lectora Video Controls

Integrated Learnings

Video can be an engaging enhancement to an eLearning course built with Lectora. However, there may be times when video needs to be controlled without the default video playback controls. Fortunately, Lectora offers another way to control video playback. By Joseph Suarez.

5 Myths About Video Based Learning

Your Training Edge

A lot of people still have a tough time to accept video-based learning as an effective and engaging learning tool. We have seen many myths in the learning and development industry and using video-based learning is no exception. Most of us love watching videos.

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Customer Service Training Powerpoints

Atlantic Training

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. Date Created: 2012. Created By: NHS. Delivering and Improving Effective Customer Service Training by WikiSpace.

De-escalate Your Angry Customers with Customer Service Training

CommLab India

This statement differentiates good and bad customer service. The experience you deliver to your customers is the most important factor and it marks the success of your business. In this context, customer service training takes the center stage.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Using Camtasia and Blue Yeti microphones, they produced 995 videos in the first 20 months and more since then.

5 Steps to Creating a Customer Story Video

TechSmith Camtasia

The best person to sell your product or service is not you. You best generator of new sales is likely an existing customer who has been wowed with a great customer experience and an outstanding product. . They want to hear or read good reviews from existing customers.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Video-based learning is not an unknown concept. Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. Why Video-Based Learning?

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8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials.

Video Search: Quick Tools for Making Your Videos & Video Libraries Searchable and SEO-Friendly

3Play Media

However, video content is oftentimes invisible to search engines. Conducting a keyword search normally limits your users to the video’s title, tags, and description. That’s where video search comes in. What Is Video Search? Most videos aren’t searchable.

Deliver Outstanding Customer Service with Screen Recording

TechSmith Camtasia

Over the past several years, the term customer experience has continued to gain momentum. Consumers are no longer limited to purchasing goods and services from local businesses. Be so amazing that your customers want to tell everyone about their experience.

My Customer Service Reps Are Better Than Yours

CLO Magazine

Working on the front line in customer service, whether in person or over the phone, can be tough. “No Customer service roles are a challenge to fill for those reasons. In the BPO space, employees work with customers all day long.

Creating a Video Course in Only 5 Minutes

LearnDash

What about videos? Then you can make a video course in as little as 5 minutes! It is easy to overlook the simple opportunities available to you when you own a website, particularly if you have some educational videos available as well. Why Create a Video Course?

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Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Improving Customer Experience With Online Training

Coassemble

What is Customer Experience and why is it important? At its core, Customer Experience is the lasting perception that customers have of your organization, as a result of every interaction they have had with your business.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Empower your company trainings with Custom LMS by Paradiso Solutions

Paradiso

Most learning management systems can offer custom LMS solutions that could include features like changing the logo or the colors of your LMS. Those options are fine if you are thinking on a Facebook profile or even a video conferencing tool. Why you need a Custom LMS solution?

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Everything You Must Know Before Selecting Gamification Services

Hurix Digital

According to a report by Mordor Intelligence , the global gamification services market was valued at USD 5.5 Our gamification services and elearning solutions can be customized to your unique business to address strategic challenges and enable learners to tackle them in that business scenario.

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

All You Need to Know About Measuring Your Customer Training ROI

Your Training Edge

Customer training is an important part of your business activities because you get an opportunity to teach the customer about your product. The training provides great benefit as it helps the customers fully comprehend your product and not only use it for once-off purposes.

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Including Videos In Your Customer Success Strategy

mysimpleshow

It might not be the case yet, but it surely is worth putting a greater emphasis on customer relations and customer success. What do c ustomer success strategies look like and how can you use videos for your benefit? Make videos that tackle FAQ’s and explain common issues.

7 Technical Tips for Creating Video Lectures

eLearning Brothers

Create engaging educational videos with no hassle or specific training? Check out 7 tips for creating video lectures on how to put together text, visuals and audio for the ultimate video lecturing experience. Creating video lectures these days is a piece of cake.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

While Vanessa was struggling to create high-quality images for the DFCU Financial IT knowledgebase, tellers at branches across the state were also struggling with the limitations of the built-in tools. Use screenshots and videos across your entire team, department, or company.

[Video] How to Modify Custom Articulate Storyline 2 Skins

eLearning Brothers

Since the announcement of Articulate Storyline 2 , we have been busy creating new Storyline 2 templates. Once you download the file you need, you should be all ready to go when you watch the video tutorial. Video on How to Modify Custom Articulate Storyline 2 Skins.

Webinar: The Story Behind Creating Style Templates

eLearning Brothers

When we first started creating templates, our goal was to make the coolest designs possible and let you customize them as needed. Watch the video below to learn more about why we created Style Templates and how they can help you develop eLearning content even faster.