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How to Get Your Customer Service Team to Embrace Training

Litmos

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

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Why You Need to Invest More on Product Knowledge Training

Infopro Learning

An entire book could be written on whether this money should be spent on leadership , customer support , onboarding , etc., Customers are coming to the table much later in the traditional sales cycle and they are arriving armed with more data than before. Sales Agents cannot align product features to customer pain points.

Knowledge 340
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How to Create Interactive Content for Sales Enablement

Kitaboo

Engaging interactive content can transform conversations with sales prospects and convert them into customers. Creating interactive content for sales enablement is an effective practice to convert prospects into loyal customers. Here are some tips to create interactive content for sales enablement.

Sales 81
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How to Increase Product Adoption | Tools and Strategies to Try

Appsembler

As a result, many organizations ultimately drop the ball and lose out on potential new customers and increase sales with existing customers. Use an LMS platform to teach current customers and prospective buyers about your products. Make customer-first decisions about how to sell and onboard.

Adoption 105
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Revolutionize Your eBook: Advanced DRM Software for Ultimate Protection

Kitaboo

eBooks help authors create creative and compelling multimedia-enriched content that meets evolving consumer demands and expands into new channels. Let us evaluate the top DRM software solutions available for creating DRM-protected eBooks. What is the meaning and relevance of Creating DRM-Protected eBooks? Table of Contents: I.

eBook 52
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Business Process, customer experience, IoT!

Origin Learning

Therefore, finding specific customers and specific customer problems becomes even more critical,” entrepreneur, adventurer, and occasional geek Alec Saunders has said. IoT is all about re-imaging things: business process, customer experiences. The post Business Process, customer experience, IoT! https://s3.amazonaws.com/files.technologyreview.com/whitepapers/National-Instruments-Technology-Insights.pdf.

Custom 100
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Our Holiday Card: Tacky Presents to Treasured Traditions

Xyleme

Check out Ford’s Customer story. White Paper: Connecting the Dots Across Employee Engagement, Turnover, Recruitement & Replacement. This white paper explores how facilitating personalized, self-service learning drives employee engagement, reduces turnover, supports recruitment, and minimizes replacement costs.

Xyleme 52