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Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. And that’s where our quest to find the best blog content begins.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment. For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. I created our help videos.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. Tips for creating “findable” videos.

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them?

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Writing Distractors for Multiple Choice Questions

Integrated Learnings

For instance, if you need learners to identify what button to click on to begin a procedure in a system, don’t write a multiple choice question where the options are names of buttons. Simply writing “bad” statements as distracters misses an opportunity to show learners valid examples and non-examples of applying a skill. So how does one write good distracters? So when it comes to writing distracters. Instead, write a distracter that illustrates just one.

Custom Branching Navigation with PowerPoint

Integrated Learnings

PowerPoint-based rapid eLearning tools, such as Articulate Presenter and Snap by Lectora, allow branched navigation, meaning you can create a non-linear navigation path still controlled through the course player’s next and back buttons. Custom Show. Integrated Learning Services, Inc.

Re-evaluating Evaluation | Social Learning Blog

Dashe & Thomson

One of my discoveries was Jane Bozarth , who writes a monthly column called “Nuts and Bolts” in Learning Solutions Magazine. Blog this! In my role as Vice President of Client and Staffing Services, I know that training may not always be the answer.

A Year of “The Performance Improvement Blog” in Review

The Performance Improvement Blog

It’s time to do a little year-end reflecting on my blog posts from 2012. Throughout last year I used this blog to illuminate important leadership and management issues. Out of all of these blog posts I’ve selected five that seem to have had the most interest for readers.

“It’s Like Writing a Play:” Make Screencasts Painless with Storyboards, Scripts

TechSmith Camtasia

After we spoke with John, we were even more impressed with his (and BravoSolution’s) approach to creating videos. His team is responsible for empowering the company’s consulting teams with the tools and knowledge they need to make their ultimate customers (e.g.,

For Courses That Make a Difference: Remember Your CBAs

eLearning Brothers

Second, creating courses that influence or change learners’ “ Behaviors.” As instructional designers, we need to think beyond creating “cognitive-only courses.” For example, we would not write a learning objective that says, “Understand how to conduct a proper geographical survey.”

Consider 4 Cs in Scenario-Based Learning

Experiencing eLearning

When I create scenarios for learning, I keep these four elements in mind: characters, context, challenge, and consequences. If you’re doing customer service training, think about the different types of customers employees interact with.

The Ultimate Guide to Creating an Online Course in 2018

learnWorlds

Therefore, creating and selling courses online can be quite profitable with many professionals achieving 6- and 7-figure incomes. – How can I create a profitable course? Well, we created this massive guide to answer all those questions for you. Writing. Blog Posts.

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LEARNNOVATORS PRESENTS BLOG SERIES ON GAMIFICATION BY KARL KAPP

Learnnovators

Learnnovators, a leading e-learning company, has Karl Kapp writing a series of blog posts for them on gamification. The goal of this series, comprising of five blog posts, is to establish a fundamental understanding about gamification, and to provide pointers on how it can be implemented within an organization. Learnnovators helps clients address skill and performance gaps in their workforce by creating customized learning solutions that are aligned with their business goals.

Want to learn how to create online courses in an LMS? We tell you how

Paradiso

At Paradiso Solutions, we can give you some ideas on how to create online courses that won’t just represent a single learning process for users but will keep them coming back for more. How to create an online course in Paradiso LMS.

How to Create and Sell Online Courses in 10 Steps

LearnDash

You can spend a lot of time researching the online learning market without settling on a course idea, but you can’t create anything until you know your topic. No course is universally appealing to everyone, and even if a large audience might potentially be interested in your course, you’ll have more success if you deliver a tailored message to a specific audience rather than creating a “one size fits all” course. If you want to make money selling online courses, follow these steps.

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With a little help from our friends: the services we use to build our business

TalentLMS

In this post, we’ll have a look at a non exhaustive list of tools, products and services that our various teams use to get their work done. Their service understands developers needs — and that shows in every possible way.

The troubles of RFI writing and how to overcome them

eFront

Working out which customers are a good fit for you is the first hurdle to overcome , in order to minimize time and resources wasted by completing all of the proposal requests you receive. Using the customer’s terminology and phrase words is also of the utmost importance.

My First 10 Screenr Video Tips and how other Screencasters use the Service

mLearning Revolution

One great thing about Blogging is the comments you get from other people who also use the tools you blog about. I’ve used it for making quick courses for coworkers and for instantly solving problems for customers. I also find it helpful for writing tutorials.

2012 LUC Exhibitor Showcase: LinguaLinx Translation Services

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Blog. Customer Support. 2012 LUC Exhibitor Showcase: LinguaLinx Translation Services. Back to Blog Home. Be the First to Know with the Lectora Blog. Forum.

The Simplest Way to Create e-Learning Content for the iPad

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Blog. Customer Support. The Simplest Way to Create e-Learning Content for the iPad. Using Lectora and CourseMill to Create an Easy Access iPad Course. Forum.

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Can Games Transform the World? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Can Games Transform the World? If a receipt looked suspicious, players could write a description and hit an Investigate This! Blog this!

Evolving From Service Provider to Course Creator to Software Entrepreneur with Sam Brodie from Offsprout Page Builder

LifterLMS

Learn about the journey of evolving from service provider to course creator to software entrepreneur with Sam Brodie from Offsprout page builder in this episode of the LMScast podcast with Chris Badgett of LifterLMS. And then after that, created and released my course on Udemy.

How to Create a Business Quiz To Meet Your Marketing Goals

ProProfs

According to Econsultancy Research, Portland Monthly magazine, which has roughly 500 visits per post, created a quiz “What’s Your Portland IQ?” Improving customer engagement. Collecting valuable customer feedback. Creating a buyer persona.

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The 4 Cs to Designing Meaningful Scenarios, Part 3: Connections

eLearning Brothers

One of the biggest mistakes made in scenario-writing is not providing the learner the opportunity to reflect on the choice that they made. A better way to respond would be to stay professional while acknowledging the emotional impact to the customer. Clients and customers.

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52 eLearning Experts Share their Best Tip for Creating Engaging eLearning

eLearningArt

That’s why I decided to ask the leading eLearning industry experts to share their single best tip for creating engaging learning. In that case, make them visually interesting and create a story around the content rather than screens of bullet points. Create movement on the screen.

Custom eFrontPro Integrations Made Easy With Zapier

eFront

When it’s used in the enterprise space, a modern LMS should be able to connect to all kinds of internal (intranet) and third party (Cloud) services, programs and tools. And all that without having to write even a single line of code.

What Do You Mean?

The Performance Improvement Blog

Dan Pallotta, president of Advertising for Humanity and HBR blogger, in a post titled “I Don't Understand What Anyone Is Saying Anymore”, writes about business jargon and how it affects communication in organizations.

50 Ways to Lever Learning

The Performance Improvement Blog

Instructor-facilitated workshop – meeting convened by an instructor; participants learn from experience of working together on solving a problem or creating something new. to create an experience that is interactive and fun. (My apologies to Paul Simon.).

How to Create an E-Learning Portfolio

Rapid eLearning

And then do a write-up and discuss what you did and why. Blogging? Do you need a blog on your site? Are you going to write a blog post? What are you going to write about? Custom Portfolio Sites. Some people go with a WordPress blog (not the free one).

5 Reasons Why You Should Customize Your eLearning Courses

TalentLMS

Given this over-abundance of eLearning material, does it really make sense for a company to develop its own custom eLearning courses? In this post, we’ll give you 5 reasons why you should invest in custom eLearning development. Enter custom eLearning development.

6 tips for creating great e-learning content

eFront

Whether you are creating e-learning content for an educational institution, an organization, internet users or an enterprise, you’re still essentially being an educator. It will help if, while writing your e-learning content, you keep short notes for the graphic designer.

Gamification for training and for customers

Aptara

Gamification for training and for customers. In business, this approach can be applied to both internally and externally - to train employees and to get customers to use products more often, in a more complete way. The process begins the moment a user signs up for the service.

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How to Create Rollovers, Pop-ups and Branching for Lectora e.

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Blog. Customer Support. How to Create Rollovers, Pop-ups and Branching for Lectora e-Learning Software. Lectora® e-Learning software provides the building blocks to create almost any scenario e-Learning developers dream up. To create a rollover that shows and hides one item: Create the item to be rolled over (item 1). Back to Blog Home.

How to Train Faculty to Create Quality Online Courses

TechSmith Camtasia

As online learning continues to grow, it’s more important than ever to make sure instructors know how to create quality online courses, including custom video. Training faculty to create quality online courses, however, can be challenging. Student-created videos.